Very disappointing. Myself and my partner stayed at the swan hotel in Harrogate for 2 nights in June 2014 for £108 per night. We were attending a wedding on the Saturday night so thought that we would treat ourselves to a break at your hotel. However, when we saw our room we were very disappointed. It was very small and dark with peeling paint on the walls and skirting boards. The bathroom was damp and had damp, peeling paint around the window. The carpets were dirty with crumbs and other dirt on them - evidently they had not been well hoovered. The shower was on 2 settings: hot and boiling hot and my husband scalded his arm badly. We complained in the Friday but it couldn't be fixed until the Saturday. My husband had to force the tap and managed to unscrew it and fix himself. Also, as I said, the room was very dark which made it very hard to get ready for the wedding.
We knew a number of people staying and it turned out they paid less for their rooms - £92 per night I believe and some had better rooms than us.
For £108 a night I expected much more and was very disappointed. The staff were good and the wedding was wonderful. However, the room really did not reflect the standard of the rest of the hotel.
I complained when checking out with a comment card and then wrote an email complaint to the company who runs the hotel, however have still not received a response, nearly a month on. I wrote that I would write a review on Trip Advisor and include feedback re. their customer service (or lack thereof!), so here it is!
- Official Description (provided by the hotel):
- Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more less
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- Also Known As:
- Old Swan Harrogate
- Hotel Old Swan
- Old Swan Hotel Harrogate, Yorkshire