We have just returned from a one night stay at the worst hotel we have ever stayed at. When we arrived we had to wait a long time to be seen as one person on the desk at check in time no apology for delay and other staff had walked past and not served us. We went to our room (double) and it was filthy. Dust on all desks, dirty bed sheets that draped on the floor and had not been vacuumed. When we went to complain we were shown one other room we could have. This was in as bad a state as the original, absolutely disgusting. We said if they cleaned it we would accept this one. We were told to wait in our original dirty room until the new one was ready. We were told our new room was ready only to see a dead wasp on the floor and chairs so dirty you couldn't sit down. By this time we just accepted that the hotel didn't understand how to clean and to just get out of there and have some food.
Breakfast was an absolute shambles. Nobody on the entrance to seat you, just people running round like headless chickens. A very rude man strolled past the queue and was seated in front of everybody else queuing. When we did finally get seated, it took me to approach someone to take our order. When it came things didn't improve. It was the worst food I have ever had, didn't eat any of it. Asked for croissants to be told they had ran out with 40 minutes left for breakfast, so no! After the half hour wait I at least expected my food. There were children running around screaming and staff never asked their parents for them to sit.
Very poor experience.
All in all not worth £135 we have stayed in better £60 per night accommodation. Please do not waste your money as we did.
- Official Description (provided by the hotel):
- Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more less
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- Also Known As:
- Old Swan Harrogate
- Hotel Old Swan
- Old Swan Hotel Harrogate, Yorkshire