We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“I got a refund! Based on Gaffer tape, a hole in the floor and a rather tired room.” 1 of 5 bubbles
Review of The St George Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
The St George Hotel
Ranked #22 of 31 Hotels in Harrogate
Surrey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“I got a refund! Based on Gaffer tape, a hole in the floor and a rather tired room.”
1 of 5 bubbles Reviewed 2 April 2010

This is a two part review. The original review is below and this is an update. Comments by my colleague are under " Dross of the Highest Order" which is probably on page two of all the reviews from Feb 2010. I must point out in reply to some of the comments I have read, that gaffer tape on the carpet truly did exist, this is not some random dig at a hotel in Harrogate written by someone with nothing better to do. Rather a reaction to be asked to pay in advance for a shabby ( sometimes dirty ) uncared for hotel, whose standards are pretty low. I certainly do not live in a palace, but do expect the owners to exercise a level of care above that of a hostel. They know its run down, and it is probably being used as a " cash cow" on the coach party circuit, until one day it gets the refurb it truly deserves until that time your stay could be pleasant or awful depending on your room and the staff at the time.
The upside to all this is that I got a refund. This is my first full refund from any hotel in over 20 years. The letter I received from Shearings denied the hotel was dirty ( their choice and what else would you expect ) then made a number of excuses about refurbishment, and tactfully avoided being drawn into making comments about the gaffer tape, hole in the bathroom floor covered with lino, the collapsed and perished shower rail, threadbare furniture, untuned TV, and demand for money on arrival.
I would say they knew these areas of comment to be true and quite sensibly as they are running a business, refused to comment. The "unclean" comments clearly triggered a raw nerve, and maybe it was only my experience which I can sum up as "grubby".

I expect that if you have booked up front, then read these reviews you are going to be on the defensive, especially if your partner reads the reviews and is now worried that a pleasant break is going to be marred by a down at heel hotel. At least you have been warned and if you do the following you may escape the worst:

a) Ask to see the room before checking in. There are old rooms and refurb rooms
b) Look around the room and check for the draughty windows, and if you find a hole in the floor underneath line on the left hand side of the toilet, then congratulations you have my old room. If you find a collapsed shower curtain and threadbare carpets and easy chair, you have thefirst room I rejected
c) Take a deep breath and if you smell "shake and vac" or see a plug in air freshenor, ask yourself why this is.
d) Be honest does the picture on the web really match what you are seeing?
e) If the refurb is still taking place ask for a discount, it never hurts to ask, then use the discount to supplement your break.
f) The refurb rooms have nicer bedding and new look mattresses. If you get one of these half your potential problems are solved. If you are looking around a run down room, threadbare with all the look and feel of a hotel room last painted when Callaghan was Prime Minsiter, then " chin up" Harrogate is a nice place to be.

Please remember I probably paid double the rate that Shearings charge for coach parties and as such it represented very poor value for money. If you are fortunate enough to pay £40 a night for a double and not £80 plus, then we can all put up with the odd eccentricity for one night, can't we? This is a £40-50 double room kind of hotel, which charges £80 for passing trade, and that is the problem. Over charging and under delivering.
My original review is below. Have a look at "Dross of the highest order" review. I think it's better written than mine, though perhaps a tad harsher.

"This was a business trip with 3 colleagues all with their own rooms. I kind of knew something was amiss when a colleague called me, telling me he had to pay cash up front as he arrived.
I arrived an hour later and ordered sandwiches from room service. Only this room service means " collect from reception", okay I can live with that. Smoked Salmon Cream Cheese and Chive. What arrived? Smoked Salmon looking a bit ropey! I was told " no cream cheese so you got extra salmon". The sandwich looked like one of those mean motorway service affairs where you get all the filling at the front so I am still wondering where my "extra salmon" really was. Maybe just a plain old standard salmon with an over hyped description, rather like the hotel really.
Right back to the hotel, which from a cursory glance was looking rough, down at heel and generally run down. Okay some hotel groups run out of funds, but dirty as well? There appeared to be no pride in the hotels appearance, with great big chunks of paint missing, not just the odd scuff mark.
I went to my room ( 122 or 125 as I remember ) and found the following:
- two seats with the arm trim hanging off
- damp patches on the ceiling
- peeling wallpaper
- torn curtain tie backs
- a shower rail at a 30 degree angle with perished (!) rubbers holding it up
- a bathroom with tatty warped doors
- ropey looking carpet
At this point I went back to reception and asked for another room maybe an upgrade, which I would cheerfully pay for. I was told " we don't do upgrades". Odd as their brochure says they do.
I got a "refurbed" room.which was room 120 (?) This turned out to be a little better. The room had a plug in air freshener which is never a good sign. The throw on the bed smelled like it had been soaked in "shake and vac" rather than cleaned.
The bathroom was rough, and my favourite part was the bathroom floor by the toilet. The floor covering had been placed over an 18" by 5" hole. I am not kidding, someone had thought it acceptable to cover up a hole with lino and just leave it there. By pressing with my foot, I could hear the crunch of broken floor boards!
The TV was completely out of tune and never managed to retune properly, out of sync with the hotel guide on screen. Some of the clothes hangers were broken, and the window was draughty. The bed was comfortable and it did look like a new mattress had been fitted recently.
On the first morning I found the tray with the "extra salmon" sandwiches had been left outside the door all night, and then got a good daytime look at the paintwork of the corridors leading to the downstairs reception. The paintwork was chipped, and dirty, clearly no one had any pride in the building.
One of my colleagues endured the two days, one came up on the second night from Sutton Coldfield. After our evening out with customers, he got back in his car and drove through the night home, rather than stay in such a run down room. I believe the "gaffer tape" stuck across the carpet had indicated a standard of accommodation that he would not accept.
I am all for value for money, but at £80 a double per night, this hotel is very over priced and under delivers. When you have to pay upfront for two days stay at reception, then its time to check out quickly. We had another colleague at a hotel around the corner and the chap at reception commented that they get quite a few guests checking out of the St George and checking in with them.
I could be mildly tolerant if this was just a run down hotel with cheap rates, trying its best, but in reality its a run down hotel that has ceased to care about its presentation to the public, relying on its location and coach parties with an older clientele.
I wondered why the coach parties of retired pensioners put up with such a run down hotel, unless it was very cheap. I really hope that when i retire, rather than sitting in reception singing along to 1950's hits, I team up with other retired poeple and protest about the shabby rooms!! "

Remember one letter/email to Shearings and you stand a good chance of getting a refund, if your complaint is genuine. If you had a good time at the St George you are fortunate, but please don't then write a cliched tirade against people who do complain based on some ill thought out premise that we are all wriddled with hypochrasy about our standards away and at home, or or social climbing aspiration to be in a 6 or 7 star hotel! Some of us just wanted a clean, pleasant hotel at a reasonable price with no bad bits that a little bit of care would solve very quickly.

  • Stayed February 2010, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank hillmanblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

999 reviews from our community

Traveller rating
    189
    338
    219
    140
    113
See reviews for
137
459
61
101
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (329)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Bradford West Yorks
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 1 April 2010

I booked this hotel for our anniversary before I read the reviews, some of which (especially the one which mentioned gaffer tape) made me laugh out loud. However, I cannot agree. The hotel is central and charming, reception staff were helpful, our room was clean and had all the usual amenities. Pool disappointing for swimmers, being a teacup shape, deeper in the middle and shallow round the sides but the steam room and jacuzzi made up for it. Food was good, made better by the character and friendliness of the waiting staff. I think the term 'shabby chic' describes this hotel extremely well

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank suedance10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northumberland
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 8 March 2010

It really galls me to read some of the reviews here. If people wany 7 star treatment PAY FOR IT!! Along with my wife we have just spent a very pleasant 3 nights here. The food was good, staff pleasant and room comfortable. I admit the decor and furnishings are tired but they were clean and as far as we were concerned, comfortable. to those who complain, get into the real world, are your standards as high as you would have us think?

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank paulxpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottinghamshire
1 review
4 of 5 bubbles Reviewed 1 March 2010

We were very pleasantly surprised with our room at the front of the hotel. The traffic was fairly heavy during the day but not a problem at night. The room was in need of refurbishing but was very well cleaned and comfortable. The food was very good and the atmosphere in the dining room for our evening meal was calm, friendly and a pleasant unrushed experience. Breakfast was self service and good quality, although I would have appreciated fruit other than prunes and grapefruit, which I am not allowed to have. We travelled by coach but are hoping to return by train in the near future as Harrogate is such a lovely town and buses run frequently into Leeds and surrounding areas.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank greytraveller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YORKSHIRE
2 reviews
1 of 5 bubbles Reviewed 28 February 2010

My husband booked this hotel for a weekend break for my birthday. The hotel looks nothing like the pictures on the internet, worn carpets, wallpaper hanging from the walls and a strange smell throughout the hotel. The swimming pool and changing rooms also felt unclean, dirty plates/cups etc were dotted around the pool area and there was a strange smell in the steam room. The bedroom was equally as poor with a dated pink bathroom suite and old furniture, We love Harrogate for a weekend break and have stayed in some lovely hotels, all of them costing less than here. I do not know how this hotel can justify the prices they charge, I cannot find one good thing to say about it.

  • Stayed February 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JOLLYGIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Harrogate hotels

UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 21 February 2010

From driving into the tiny carpark with about ten spaces for guests we imediately heard alarm bells the hotel looks nothing like its picture. It is not surrounded by gardens it is on a main road opposite a night club. Im sure they have photoshopped the picture. We requested to see our room as they wanted to be paid up front. We stayed in the executive room and although clean was tatty the bed was just plain scary the only plus was a jacuzzi bath that needed a bit of a scrub first. We stayed considering it was for one night and the location was good however, i would not of been able to stay any longer than this. The room was freezing and although the thermastat was on the wall it did not work a common theme with the hotel. The hotel layout and management is quite strange for instance if you have been wondering why there is no tea and coffee faclilities in your room this is because they are hidden in a draw under the tv :-). The food was disgusting even after opting for a £7.50 supplement charge for the steak which was not cooked correctly and was served with 2 greasy mushrooms and a tomatoe plonked on the plate. Breakfast was a heart attack served on a plate and I felt sick all day after the amount of grease and fat on all the food the plate was swimming. The leisure faclilities were okay although rather grimy the changing rooms smelled the steam room also had an unpleasant smell and the leisure pool area just appeared and felt unclean. The hotel is very run down and was bearable (just) for one night!!!! on the plus most of the staff were very accomodating to us and polite. The night porter was quite rude when we asked if we could have our key back on our way back in but other than that the staff were nice. Also be aware that the bedroom doors are hard to open I had to get my partner to as I was not strong enough :-) I wouldnt stay here again personally I would go up the road to one of the nicer hotels. Did get wifi access though from our room and connection was very good.

  • Stayed February 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Hotellier0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancashire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 February 2010

warm comfortable good value for money hotel.Good leisure facilities and extremely handy for town centre.

  • Stayed February 2010
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank diamond4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Harrogate hotels
0.1 mi away
The Crown Hotel
The Crown Hotel
#13 of 31 in Harrogate
4.0 of 5 bubbles 1,199 reviews
0.1 mi away
The Majestic Hotel
The Majestic Hotel
#17 of 31 in Harrogate
3.5 of 5 bubbles 2,565 reviews
0.4 mi away
Ascot House Hotel Harrogate
Show Prices
Show Prices
Show Prices
0.1 mi away
Studley Hotel and Orchid Restaurant
0.1 mi away
Premier Inn Harrogate Town Centre Hotel
0.2 mi away
White Hart Hotel
White Hart Hotel
#14 of 31 in Harrogate
3.5 of 5 bubbles 1,460 reviews
Show Prices
Show Prices
Show Prices

Been to The St George Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St George Hotel

Property: The St George Hotel
Address: 1 Ripon Road, Harrogate HG1 2SY, England (Formerly Coast & Country St George Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #22 of 31 Hotels in Harrogate
Price Range (Based on Average Rates): £
Hotel Class:3 star — The St George Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
One of the most famous hotels in Harrogate, the St. George is a magnificent Edwardian property situated in the heart of this historic spa town. Its location, adjacent to the Harrogate International Centre’s Exhibition Halls and the Royal Hall, makes it ideal for both leisure and business travellers. The Royal Baths, with the newly refurbished Turkish baths and a range of elegant restaurants, are situated immediately opposite the hotel. As well as the delights of Harrogate, the hotel makes an ideal base for those wishing to visit Leeds, York or the beautiful Yorkshire Dales. Alternatively, visit the famous Betty’s Tea Rooms, and for those who like to shop, enjoy the exclusive small boutiques and various antique shops situated in the Montpellier quarter. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Booking.com, Hotels.com, Priceline and TravelUp so you can book your The St George Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Saint George Harrogate
Hotel Saint George
St George Hotel Harrogate
The St George Hotel Harrogate, Yorkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing