This is the 2nd time that we have stayed at the Du Vin Bistro in Harrogate hence returning. The lady on reception was absoluteIy fantastic! (I am so sorry but I can not remember her name - very friendly). Basically my husband, upon provisionally checking in didnt realise that he had put our brand new car keys on the reception desk and to cut a long story short, when we walked the 10 minute walk to our car, he suddenly came over with a hot sweat!!! We contacted Audi to ask for help and then went to the nearest bar to wait for them. Because we had booked the car parking via the hotel, my husband went to reception to advise them that we will be parking our car....when we have sorted the key issue out!!! The fantastic lady on reception came back to the reception and found a set of keys and remembering what my husband had said, realised who's keys they were and proceeded to ring us - what a life saver and very much appreciated!! We then went to check into our room and it was slightly disappointing! The room was looking very tired, the wallpaper was lifting in not just one place but quite a few. The bathroom had quite a lot of mould on the walls. The coffee machine had no instructions and took us forever to work out how to use it. We then went to the bar for a drink and yes the prices were very expensive - which we did expect for the hotel but what was shocking was the staff.....so miserable and I think that they do not know how to smile!! Whats more, when you order a drink - it is courteous to put a 'coaster' on the bar before serving the drink - they didn't. We had also booked for breakfast - again, we were greeted by a very miserable lady who then showed us to our table. We choose the full cooked breakfast and we were very disappointed! For the price that you pay to be served 1 sausage (very processed and not fresh) 2 rashers of bacon, half of a grilled tomato, 1 mushroom and an egg of your choice - terrible!!! We were not even offered beans. There was also a selection from the continental buffet but we were still not impressed. We then went to check out which was was very quick and efficient - again it was the very friendly lady on the reception who remembered our keys. We then walked to our car to find out the 2 cars had blocked us in - we then had to go back to reception to ask who's cars they were to get them to move them - this is again very strange and why do they allow this?? All in all it was a very mediocre stay (apart from the service on reception - which was outstanding). The hotel really does need a facelift in the rooms and they seriously need to re-train their staff - a smile cost's nothing.
- Official Description (provided by the hotel):
- Created from a row of eight Georgian-styled houses that have been used as a hotel since the 1930s, Hotel du Vin & Bistro Harrogate features 48 bedrooms and airy loft suites. Located close to the town centre, the Harrogate hotel overlooks The Stray, a magnificent 200-acre common, and offers a billiards room, cellar snug, a Spa du Vin with its extensive range of treatments and alfresco dining in the courtyard during the summer months. Famous for its healing waters, this Victorian spa town oozes cosmopolitan charm, smart streets and quaint mews. Enjoy fabulous shopping, atmospheric cafés, fine restaurants and plenty of green open spaces. Browse antiques and unusual gifts in the stylish Montpellier Quarter or watch the world go by in Betty's Tea Rooms. Hotel du Vin Harrogate provides the perfect combination of luxury and great food and wine within the cultural and visual setting of Harrogate. ... more less
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- Also Known As:
- Hotel Du Vin And Bistro Harrogate, Yorkshire
- Du Vin Hotel Harrogate