My husband and I had planned a stay in Yorkshire and had booked our hotels for our stay (including a night at this hotel's sister hotel The Balmoral - please read review for there and stay there not here!!!!) however because the weather was turning we decided to book a late room on the day to travel down to be in the area before the freezing temperatures hit.
On arrival all appeared fairly promising although having a £5 parking charge slapped on you the minute you arrive is not appreciated, especially when I rang and asked about car parking where there was no mention of there being a charge.
The receptionist was young as are most of the staff at this hotel including Toni the duty manager who was on the night we got there, more about her later!!!! Felt a bit like our instructions were scripted as the receptionist rattled through the script and then we scuttled off to the lift following her instructions.
On opening our room door which was at the back of the hotel, my husband and I looked at each other in dismay. It was small, no let me correct that, it was very small!!! There were 3 lamps in the room all very old fashioned (one was a standard lamp). The tv was mounted on the all over the dressing table which had no mirror, the mirror was on a side wall next to the bed?
The heating was a old fashioned radiator which apparently had to be turned up or down from reception, more about that later!!!
There was on the ceiling a smoke alarm and some other small device, could have been a camera for all I know but was disconcerting nonetheless.
Only one bedside table so no where to put my cup or medications, the chair was oversized for the dressing table.
The bathroom - well actually shower room, was a shoehorned in shower room, I have used larger shower rooms in a caravan. If you stood in the shower your back was touching the door and it was the cheapest plastic looking thing you have ever seen.
The kettle was too small, the cord too short and had to be plugged into an extension lead almost full already with 3 plugs in. I am quite sure this is a health and safety issue and would definately not pass Pat test rules.
The window opened (hurray) - but then all you hear is this loud droning of some sort of vent/compressor type noise and a horrendous smell from the bins below.
So closed the window and rang receptio at 5.30 pm asking for heating to be turned off. Had a walk our and something to eat in The Fat Badger attached to the hotel then returned to room. Radiator still on. Rang reception again and was told would look into it. A further two phonecalls later and finally after many excuses a knock at our door where "Toni" came in and sidled her way over to the radiator obviously not believing us that the radiator was still on. My husband and her proceeded to discuss the situation where a twin room was offered. My husband pointed out we had booked a double room and did not want a twin room. He also pointed out that I suffer from MS and in fact the heat made me extremely fatigued and it was not good enough, he asked for the Manager to which she said he had gone home and that she was the duty manager. He asked for a refund and she said she could not authorise that and that her job was to try and deal with our complaints which she was not doing.
Finally I pointed out that I would be reporting on trip advisor and that I hoped our experience at their sister hotel the following night would be better.
Toni left the room, after a short while the room phone rung where Toni said Charlene Operations Manager of The Balmoral could offer us the Windsor Suite down there for the night. Despite being in bed and in my nightwear, we got dressed and moved hotels.
I might add you need to read our review of The Balmoral to get a true reflection of how our stay ended up.
On a positive note, we ate in The Fat Badger, my husband had the Fish and Chips, I had the burger and chips both between £10-£12 but both very well cooked and we thoroughly enjoyed them. We did ask what fish it was as it was not cod, my husband did not think it was haddock, but all we asked for was because the fish tasted so beautiful and cooked so lovely - full compliments to the chef we wanted to know so that if we ever saw it on another menu we would know to order again.
The hotel is well situated and looks lovely on entrance etc, but it really let itself down. Note to General Manager, having been a manager myself any deputy of mine standing in would have to have the authorisation and competance to be able to do the job almost as well as myself.
- Official Description (provided by the hotel):
- In Harrogate's elegant Montpellier Quarter, this historic hotel offers both bedrooms and serviced apartments and is just a few minutes' walk from Harrogate International Centre. It has an award-winning restaurant and free Wi-Fi. Many rooms overlook The Stray and all benefit from complimentary toiletries by H2K of Harrogate, a flat-screen TV and 24 hour room service. The Fat Badger Grill boasts 2 AA Rosettes and offers an a la carte menu featuring classic British food with a contemporary twist. The Fat Badger Pub serves real ales and modern British pub grub. The majority of bars, restaurants and shops in Harrogate's town centre can all be reached within a five minute walk. Harrogate Rail and Bus stations are both within 10 minutes' walking distance. ... more less
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- Also Known As:
- White Hart Hotel Harrogate, Yorkshire