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“A misleading disappointment”
1 of 5 bubbles Review of White Hart Hotel

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White Hart Hotel
Ranked #13 of 30 Hotels in Harrogate
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A misleading disappointment”
Reviewed 23 December 2013 via mobile

We stayed in this hotel for three nights and found the hotel to be extremely poor in terms of service and value for money. When we arrived we were asked to pay for the rooms up front - and as soon as I entered the room we had been given I realised why. The bedroom itself was decorated ok but was tiny and there was barely any room for luggage. There was also no wifi connection in the room at all. And the I opened the bathroom door. The bathroom was a fully equipped disabled bathroom which frankly was extremely unpleasant. When I called reception to ask about the bathroom I was told that the building used to be owned by the NHS and some of the bathrooms had not been converted yet into hotel bathrooms. Well as far as I as aware we paid for a hotel not a hospital. They showed me another room which was rundown and damaged and looked out onto a brick wall. There were many guests staying in the hotel over that weekend that were part of the wedding party. When some of the complained about the room they were advised by the reception staff to check into The Crown over the road - a bad sign when the staff don't even vouch for the hotel. Service at breakfast was good but dinner and lunch service in the restaurant was seriously lacking, we constantly had to ask for things and appeared to have been forgotten. Overall it was a genuinely unpleasant experience, indeed I would consider it to be misleading in a sense that it advertises itself as a hotel however the rooms don't really qualify as actual hotel rooms. When another of the guest complained and asked for money back due to no hot water they were told to write a letter. I have absolutely no idea how this hotel has 4 stars - Don't give this hotel your money - stay at the Crown over the road!

Stayed December 2013
Helpful?
Thank SweetCarolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,499 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (395)
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English first
England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2013 via mobile

We stayed in a room with, and I kid you not, a hospital bathroom suited for a disabled patient. The hotel used to be hospital, and they haven't bothered refurbishing the bathroom!! I have stayed at hotels across the world, and the White Hart Hotel gets the award for the most shameful bathroom on earth. Many of our friends had equally shameful rooms. Total scam!!!

Stayed December 2013, travelled with friends
Helpful?
Thank worldseeker1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Harrogate hotels

Droitwich, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 December 2013 via mobile

Firstly It must be said that the staff are all great, very friendly,efficient ,and willing.The problem is the building and the fact that the owners appear loth to spend money on the building and fittings.
Our bedroom was so small that the bed had approx. two feet on either side, and approx three feet from the bottom to the wall; obviously no room for two chairs and a table.The bathroom was a marvel, everything crammed into the smallest room I've ever seen, my outstretched arms touched both walls! The bedroom carpet was dirty , and there was no WiFi or trouser press nor any other luxury in the room.
Dining/brake fast room , pleasant , but all tables had stained laminate tops, the tea cup was dirty and the butter dish had a broken piece of china in the butter.
The bar was first class, clean with reasonable furnishings and excellent service; bar food good.
One couple in our party refused to stay here and booked in across the road into a competitor ,and for the same money were given a suite! Other members of our party ( all seasoned travelers ) slated the bedrooms as well.
A lovely building that needs money spending to enlarge rooms and improve other areas.

Stayed December 2013, travelled with friends
Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2013

Attending a wedding this looked the ideal location, public areas were very nice and service and food was of the standard expected. On arriving in room we were very disappointed as room was cold, furniture was cheap and nasty and didn't need repainting it wanted throwing out. The bathroom was old fashioned and toilet seat did not fit correctly the shower was not hot enough. the whole experience was not right for a four star hotel, every time you walked passed the reception desk somebody was complaining of something, many of the wedding guests talked of their dissappointment of their rooms, one of the many wedding guests who asked for a room change and was not satisfied with any alternative, that they checked into the crown opposite on the recommendation of reception, the room in that hotel was much bigger and very well presented all for the same price.
As I checked out and settled the bill I waited for the question I am always asked, "was everything alright for you sir" but as if they were fearful of my answer, that question was not asked.
P.S. This did not spoil a fantastic wedding at Allerton castle.

Room Tip: Find another hotel.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eggschester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2013

My husband and I stayed for one night. The 2 ladies who checked us in were very friendly and helpful. They recommended "bettys" tea room which is amazing. Harrogate is a really nice place lots of bars, restaurants and shops. The room was pleasant, shower wasn't great but was ok. We ate at the restaurant and the food was super! I would definitely recommend to eat there.

I'd like to mention how nice the staff were. There's not many places with good customer service these days but the 2 ladies who checked us in (one served us for dinner) couldn't do more to help. Thank you!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lashface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 December 2013 via mobile

Positioned in the heart of Montpellier Quarter, this hotel is ideal for exploring Central Harrogate. The shabby chic decor is tastefully done; we stayed in the four poster bed room, which was a generous size and overlooked the Stray - fantastic way to wake up even on a bleak December morning. Hotel staff were extremely helpful and the Fat Badger pub, which is co-located, has a great atmosphere.

Stayed December 2013, travelled as a couple
Helpful?
Thank Katefs78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Kelsey, null, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 December 2013

Lovely bedroom, although we kept walking into the bed. comfy bed, nice bathroom, great location. We came for the Christmas Market and it was right on the doorstep. Breakfast was yummy! bar was packed, we didn't have an evening meal, as it was too posh for our taste. Definitely come back though!!

Room Tip: i'm guessing one at the front, but we didn't see one with a back view, so our room was good...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phillipajade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisa-Jane B, Guest Relations Manager at White Hart Hotel, responded to this review, 17 December 2013
Thank you for your comments we are glad you enjoyed your stay, I am sorry to hear that the Fat Badger was too busy for you it is a favourite with visitors and locals alike.

We look forward to welcoming you back in the new year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Hart Hotel

Property: White Hart Hotel
Address: Cold Bath Road, Harrogate HG2 0NF, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Harrogate
Price Range (Based on Average Rates): £
Hotel Class:4 star — White Hart Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
In Harrogate's elegant Montpellier Quarter, this historic hotel offers both bedrooms and serviced apartments and is just a few minutes' walk from Harrogate International Centre. It has an award-winning restaurant and free Wi-Fi. Many rooms overlook The Stray and all benefit from complimentary toiletries by H2K of Harrogate, a flat-screen TV and 24 hour room service. The Fat Badger Grill boasts 2 AA Rosettes and offers an a la carte menu featuring classic British food with a contemporary twist. The Fat Badger Pub serves real ales and modern British pub grub. The majority of bars, restaurants and shops in Harrogate's town centre can all be reached within a five minute walk. Harrogate Rail and Bus stations are both within 10 minutes' walking distance. ... more   less 
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Also Known As:
White Hart Hotel Harrogate, Yorkshire

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