I booked this b&b on my friend's behalf who came all the way from China to attend a trade show. I dealt with the hostess on the phone once, she sounded extremely rude on the phone:
I had a phone call from her claiming that my credit card didn't go though when I booked online and asked me to pay her over the phone, I was in a noisy public place looking after two children then, so I asked if I could ring her back an hour later to do the transaction, she was uncompromising and insisted me to pay there and then and said" if you don't pay me now, I will have to ask your friend to leave the room". I was quite shocked by her manners.
My friend also had unpleasant experience with her and was not happy with the service:
She asked if she could leave her suitcase there for a few hours after she checked out and was told she has to come back to collect it within an hour.
On the booking terms and condition, it wasn't clear if the breakfast was included, so I assumed it was included, but my friend told me that she had to pay extra for breakfast.
- Official Description (provided by the hotel):
- Hi and welcome to Ash Grove, a traditional Victorian property ideally located directly opposite the Harrogate International Centre, just a couple of minutes walk from the town centre and Harrogate's many shops and restaurants. Ideal for both business and pleasure. Here at Ash Grove we are focused on providing a high quality service and customer satisfaction. Here are some of the things that make us who we are: Visit Britain 4 Star Guest Accommodation, Our rooms are individually decorated to an high standard at competitive prices, Locally sourced breakfast cooked to order/continental brekkie, Complimentary WiFi throughout the House, Free Parking, A fully non-smoking establishment, designated smoking area outside, Centrally situated to nearby attractions and the Yorkshire Dales. A great sense of Yorkshire humour!! Look forward to welcoming you soon Tabs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Agoda and Evoline ltd so you can book your Ash Grove Guest House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ash Grove Guest House Harrogate, Yorkshire