My husband and I stayed here on the night of our wedding as our venue did not have accomadation.
When we arrived at the room there was nothing to congratulate us although they were aware that is was our wedding night. We weren't expecting champagne but a card or special decoration costs little. Little gestures go a long way.
The staff did not arrive until after 9am the next day as they said that none of guests had booked breakfast until then. What about other queries other than breakfast?
When we finally received our breakfast it was horrible only just cooked and greasy. When I asked them to cook my bacon so it was crispy the man in a sarcastic Whiney voice said she wants in cooked more. My hudbands bacon was so green that he left it.
We were so disappointed with the nil service we received that I emailed them giving them the opportunity to rectify the situation.
The reply email apologised but there was no sincerity in this email as there was no acceptance of their faults. One example saying that naturally cure ban on has a green tinge to it. I agree a green tinge not very green turning brown!
A very immature and unprofessional response.
I wouldn't stay or eat here again.More