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“Mixed Visit”

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The New County Hotel
Ranked #20 of 21 Hotels in Gloucester
Regina, Canada
Level Contributor
238 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Mixed Visit”
Reviewed 22 June 2014

On the whole this hotel has been enjoyable with very pleasant and helpful staff. It's centrally located and easy to get to major sites.The amount of stairs to get to rooms and twisty hallways was a little disconcerting.When I moved to another room on the second night, it was much easier. Beds could use better mattresses though and walls are thin so noises from others is a bit of a problem. For the price and the location, it was an okay stay. Rooms all seem to be small, but clean.

Room Tip: Ask for one on the first floor, otherwise there are miles of steps, which are fine if you're you...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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358 reviews from our community

Traveller rating
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    94
    47
    76
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46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Windermere, United Kingdom
Level Contributor
143 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 14 June 2014

We stayed here with a group of friends. I was a little apprehensive after reading the reviewer describing their stay as "scary". Our experience was very different. We found the staff welcoming both on reception and at the bar. The rooms were clean and comfortable. My room was at the rear of the hotel and was very quiet. The hotel looked like it had been recently refurbished. For price and location I thought this to be good value and would stay again.

Room Tip: Ask for a quiet room at the rear of the hotel.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WindermereBoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2014

We stayed on a Saturday night to break up our journey home and look around the City over the weekend. The Hotel and Room were clean and well presented. We had a quiet Room at the back, Rooms at the front overlooking a main shopping street may be noisier. Breakfast was a pleasant experience. The discounted car parking arrangements were misleading and despite assurances by the Receptionist to look into this we paid 12.20 with no discount. An email remains unanswered after 14 days disappointingly.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 2 June 2014

We stayed overnight on an impromptu visit to the area and were lucky in just popping in and finding a room available. A lovely old building which I am sure would benefit from further upgrade work (but hopefully not to the extent that it would lose it's unique character). The room was fine and the bed comfortable with a perfectly adequate en-suite bathroom. I am not sure if there was air-conditioning, but if not, I could imagine the place getting very warm in the summer, so beware of that if coolness is a priority for you. The service was absolutely fine - all staff we encountered were lovely. Breakfast at £6 each was freshly cooked to order as well as including cereals, juice etc ... and again, served by a friendly (and busy) waitress. If you're looking for value in a town-centre location, in something a little traditional and with good staff and services, this is a good 'un. A good night's sleep and full tummies after breakfast for £67 for 2 - yes, I would definitely return. Sometimes, from some of the reviews I read here, I honestly wonder what people expect for the money they spend ........

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mhan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

Don't really so 'gushing' reviews, however I've never had a bad experience here, staff are friendly and helpful. Rooms are clean & comfortable. The bar is stylish, try the excellent food. Thanks to all who work there :)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnvenning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

Friendly staff - however the hotel at times seemed very disorganised and service was inconsistent. We never received a proper confirmation when we booked. Upon check in, the staff were uncertain about whether we had booked a rate with or without breakfast and the price!! [we phoned several times beforehand in an attempt to double check and asked for a full confirmation which we never received]
We had a room at the front which was clean and comfy apart from the incredible noise coming from the 24hour licensed pub across the road and what sounded like glass recycling bins being emptied around 7am every morning!

We understand the hotel came under new management between our booking and staying.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 May 2014 via mobile

We stay at the New County Hotel at least twice a month for business purposes. We always come away from here feeling blessed we found such a fantastic hotel. The staff are always polite, friendly and could not do enough for you. The new cheff dishes are superb. Thank you Ash, Amy, Paulina, Helen, Brenda for making us feel so welcome on every visit. Keep up the excellent work.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Richsmith196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The New County Hotel

Property: The New County Hotel
Address: 44 Southgate Street, Gloucester GL1 2DR, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #20 of 21 Hotels in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:3 star — The New County Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
The New County hotel is a traditional building, that has been refurbished to a high standard modern interior. It is situated in the heart of Gloucester City, easily reached by the M5 and rail station is only 5 minutes away from the hotel. Relax in our chic restaurant offering modern cuisine, using fresh local produce. Celebrate in style in our magnificent ballroom. Do business in our conference & banqueting suites. Enjoy the quality experience. ... more   less 
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Also Known As:
Gloucester Best Western
New County Hotel Gloucester
The New County Hotel Gloucester, Gloucestershire

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