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“Nicely renovated hotel”

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Hallmark Hotel Gloucester
Ranked #11 of 21 Hotels in Gloucester
Gloucester, United Kingdom
Level Contributor
182 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Nicely renovated hotel”
Reviewed 26 September 2012

We live local and stayed for a function. Our room was nice and clean with a very good bathroom. The view out the window was not great, but who cares? I think the best aspect of this hotel is the staff, they were fantastic and ultra helpful. Breakfast was good and plentiful.
We did not have dinner or use the spa / pool so cannot comment on that.
I did have a snack at lunch time and use the bar. The quality was good and very reasonably priced too. I think this hotel would suit week-enders and business people alike.

Room Tip: away from the function rooms
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeirdFish63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 29 September 2012
Thank you for taking the time to leave us this fantastic feedback. I hope that you will be back to see us at the Hallmark Gloucester again very soon.
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1,557 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
Bristol, UK
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 September 2012

My wife booked us an afternoon tea, spa day through Groupon. Finding it was simple and straightforward. The leisure centre reception is in the basement along with the spa facilities. We booked in and were given our courtesy towels and locker keys. Into the pool area through a sliding door and you find a small childrens pool (paddling), main pool with some seating in the water with jets, hot tub/jacuzzi, steam room, sauna and showers. There are some loungers and seats around the outside but these very quickly got nabbed up by people and it felt like we were inundated by a hen night party or two. We arrived around midday and it was fairly quiet to begin with until around 2pm when it started to fill up very quickly. The steam room was lovely, the sauna quite small, the jacuzzi OK, the pool OK.
For the discount we received it was certainly worth the money.

We had afternoon tea and the service was fine and we were pleasantly surprised with the presentation of the sandwiches and cakes. One of the waitresses clearer up with a couple of uneaten cakes without even asking if we'd finished which didn't go down very well.

Back into the spa and we went for our head, neck and back massages that we'd pre-booked. In the beauty centre it was very quiet until the hour struck and everyone exited their treatment rooms and it became a little hectic in a confined space. Very quickly it settled down and my wife and I were taken into our separate rooms (we'd booked one treatment for 5pm and another for 5:30pm) but they offered to do us both at the same time now as they had a slot available for some reason.

As usual, my wife talked all the way through her treatment and thoroughly enjoyed it. I lay there and relaxed into my treatment with a few grunts and moans as I received a welcoming firm massage.

All in all it was a lovely day out (for the Groupon discount cost).

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank simonjasonparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 25 September 2012
Thank you for your constructive review. I do hope that you will consider us for any future visits to Gloucester.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 September 2012

I stayed in this hotel twice, Once with my cousin and once with my partner and I must say, both times the service, food and hotel were totally up to standard. We paid £100 for an overnight stay with breakfast and dinner. The room was very nice spacious with a big flat screen TV. The crockery for the tea making facility in the room was Villeroy Boch which was most impressive, you would not find many hotels providing V & B china in your room!!!
Dinner was very nice,and so was breakfast. When the rates are such good value, of course you cannot expect perfection. You have sometimes to wait for things to be filled up at breakfast etc, but the waiters work very hard, you will not see anybody slacking. The service at dinner was very good. The hotel is prefectly positioned for the Cotswold and we would definitely return.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LailaBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 24 September 2012
Thank you for taking the time to leave us this fantastic feedback. I was pleased to learn that you enjoyed your stay and I sincerely hope you will be back to see us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kendal, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 21 September 2012

We stayed with our children for a long weekend. We were initially disappointed as the area the hotel is situated is not the most pleasant of places, however check-in was friendly and effecient. To get to the room on the lower ground floor we had to go down 2 flights of stairs as no lift with all of ours bags and a toddler. Not easy! The room was clean and averagely decorated but to call this four star would be pushing it. Although on the surface everything looks ok the beds were completely sat out and sagging. One of the fold out beds for the children was so saggy she nearly sat on the floor when she sat on the bed. They also seem to have cut corners on silly things like really cheap loo roll and a premier inn type shower curtain. These silly little things are only niggles but they don't add up to a four star hotel.
On the plus side every single member of staff was helpful and friendly. The pool facilities were more like a leisure centre than a spa but clean and the children loved it.

In brief if you are going expecting a luxary 4 star hotel you will be disappointed BUT it represented good value for the family and the staff were great.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Izzymeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 24 September 2012
Thank you for taking the time to leave us your constructive feedback. We are rated as a four star experience by the AA following a recent unannounced inspection. This process includes the assessment for all areas including bedroom standards. I do wish you had let us know at the time of your disappointment so that we could have improved your lasting impression of us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
164 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 21 September 2012

The Hallmark is in a strange location in a suburb outside Gloucester. It’s hard to access anything without a car although there is a bus a 15 minute walk away but the stop is not easy to find.

The outside of the building is a depressing 1980s style brick but the inside seems to have undergone a decent renovation with bold colours and decent furnishing.

Sadly the bathroom in my room had a terrible shower. It was on the ground floor so the water pressure was fine and the bathwater ran quickly but there was no pressure to the shower so it was effectively useless.

The pool area is old and does not seem to have been renovated. It feels a long way from being a luxury spa as they try to advertise. Keep your expectations low if you are coming on a spa package as this is the very basic version of a spa.

The alcohol at the bar is expensive. The menu is reasonable and all the food we had was good.
There was some confusion at check out about the bill as the restaurant staff seemed to not understand the package details so it’s worth checking your bill carefully.

Room Tip: Check the quality of the shower before you check in
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank talltaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 24 September 2012
I am sorry that you encountered some maintenance issues at the Hallmark Gloucester, I wish we could have had the opportunity to improve your experience as we do not like any of our guests to leave us less than thrilled. Please contact me directly so that we can discuss.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gloucester hotels

Plymouth, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 September 2012

mysef, my sister and our 2 sister-in-laws have just spent a night here and can honestly say it was a fantastic experience...the trip was booked through Spa break and was a package including diner, bed and breakfast, use of the facilities and a treatment all for £79.00, which we thought was great value for money. When we arrived at the hotel well over an hour early one of our rooms was ready and within 20 minutes so was the other..reception staff were very friendly and helpful. Rooms were fantastic, not at all what we were expecting....we made full use of the leisure facilities and the treatments we had were amazing...evening meal was a 3 course meal which again was well presented and there was a good range of choice...breakfast was a self service buffet with a choice of something for everyone.

If i had to make any negative comments it would be that the pool area and changing rooms could do with a bit of updating but other than that we were all really really pleased.
We would recommend staying here to friends and family.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Teresa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 24 September 2012
Thank you so much for leaving us your helpful comments. I hope that you will use the Hallmark Gloucester again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stroud, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2012

we had our wedding here the wedding package provided was excellent value for money !, the venue, staff, food , cake, DJ, ect were all excellent . i would reccomend this as a perfaect place to have a wedding :)

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beccy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 24 September 2012
It was a pleasure to look after you and your family and friends, we hope you will keep in touch and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Gloucester

Property: Hallmark Hotel Gloucester
Address: Marlstone Close | Robinswood Hill, Gloucester GL4 6EA, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Hallmark Hotel Gloucester is perfectly located for explorers or business meetings, just 5 minutes drive away from the M5 and a short taxi journey from Gloucester train station. Within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre. The hotel has 95 bedrooms including 6 family rooms. Why not enjoy a delicious meal in the brasserie or relax within the bar and lounge. Unwind in the health club with a swimming pool, children’s pool, squash court and beauty treatment area. If you are here for business, we have meeting rooms for up to 200 delegates. The hotel also has a Civil Ceremony licence and a versatile wedding suite for up to 200 guests. Plenty of onsite parking and free Wi-Fi awaits. Plus, BT Sport is now available in the bar/lounge area. ... more   less 
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hallmark Hotel Gloucester Gloucestershire

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