I booked a spa day for myself and husband at the Hallmark Hotel through a spa company. After reading on the website and looking at the photographs. I decided to book a spa day at this hotel. The company I booked through were fantastic and this was the 4th booking made through them, but my first at this hotel. I usually book the Cheltenham Chase, which is wonderful.
On arrival we were impressed, the reception area and bar/restaurant could not be faulted. Also the staff were very friendly. We were directed to the Leisure reception, and again the staff were friendly. We had our treatments. However the treatment rooms could be updated (artexed walls are outdated). After the treatment we asked about a relaxation room and was told they do not have a relaxation room, but could sit in the bar area or on the loungers by the pool.
The changing rooms were like being at my local leisure centre. The pool area needs updating, I understand the hotel was updated a few years back, but the pool facilities were obviously left. I will be informing the spa company as on their website it gives the impression that the whole hotel including pool had a complete refurbishment.
I have visited a few hotels and used their facilities and compared to them the spa and pool area at the Hallmark are under parMore
- Free Wifi
- Free Parking