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“Absolutely brilliant” 5 of 5 bubbles
Review of Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
Ranked #11 of 21 Hotels in Gloucester
Wiltshire
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Absolutely brilliant”
5 of 5 bubbles Reviewed 26 April 2013

Myself and my friends came to to the hotel for a spa day and afternoon tea. On arrival the hotel looks basic but to my surprise inside is fabulous, the hotel is immaculately decorated in a very modern style, staff were really friendly. We were led to the spa area and this did not dissapoint, staff were brilliant, there was an apparent lack of lockers but staff offered for us to put our bags in their office, however when we entered locker room friendly spa goers had finished and we used theres. We hired large fluffy robes, towels were included in price, the spa area was big and there are several jacuzzi areas to sit in which is great if going in a group, meant we had a jacuzzi to ourselves. Sauna and steam room were good size and there are windows in the pool area but still maintained privacy. There were relaxation loungers also in the pool area. We didn't want to leave. Shower facilites were good. A tip arrive at lunchtime as this appeared quieter, think they run swimming lessons earlier in day. We had our afternoon tea in the bar area this was again was beautifully decorated and staff very helpful. This afternoon tea was as good as when i have been to a four star hotel in London, beautifully presented and large amount. A fantastic day and fantastic price. Well done to hotel. Top marks.

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pampered44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 29 April 2013
Thank you for taking the time to leave us this fantastic feedback, we sincerely hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,472 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (279)
Date | Rating
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  • English first
  • French first
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  • Any
English first
Birmingham, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 24 April 2013

My wife purchased us a 1 night stay with evening meal as a gift. We had a great say and hotel is well situated to explore the area if your down over the weekend. Swimming pool, sauna and steam room use were included in the cost and were great although a little crowded on the Saturday afternoon as no guests were using the facilities.Hotel is comfortable, well fitted out and dinner was very good considering cost.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ExtraPillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 29 April 2013
Fantastic to learn that you enjoyed your recent stay, we hope you will be back to visit us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swiondon
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 22 April 2013 via mobile

Me and my partner stayed here for a getaway for 1 night.
We stayed in the hotel suite (highly reccomended) and this included a 3 course meal,breakfast,massage and full use of the facilities.the only downside to this hotel is the pool can be quite busy with kids,as its a leisure club not a spa..although we have a child so this didnt really bother us..the service was excellant!the dinner was fantastic and the breakfast we even better.we both thoroughly enjoyed the massage.you get taken to a small room,with lights dimmed and the sound of water falling.perfect setting!we will definately be returning here in the future.all for the price of £188 for both of us!would definately reccomend!thanks for a great night & stay.look forward to seeing you all again soon.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gazza111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 23 April 2013
Thank you for taking the time to leave us your great feedback, we sincerely hope to see you back with us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 April 2013

stayed at he hallmark as dinner bed and breakfast and had a wonderful stay - thankyou to the waitress Nikki and Alina for making our meal amazing!

I highly recommend this to anyone as the service is 4* quality like you would expect it to be of the hotel

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josiexxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 22 April 2013
Thank you for taking the time to post this positive review, it is great to learn that you enjoyed your stay and we hope that you will be back to see us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter
1 review
4 of 5 bubbles Reviewed 15 April 2013

Me and my partner stayed here for the weekend on a spa break package! What can I say we were chuffed with everything! Massive clean room! The food by far was exceptional! Place very tidy n clean! Staff ultra friendly! If you don't want to eat in the hotel there is food served across he road at the ski resort and for the cheap prices we were impressed!

Spa lovely!

One thing we didn't like was the lack of a duvet! ( home comforts ) we missed! But overall we were extremely happy n would defi return!

Don't listen to the negatives!!

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kimbles18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 16 April 2013
Thank you for taking the time to leave us your positive and constructive feedback, we look forward to welcoming you back to the Hallmark Gloucester very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 April 2013

Just enjoyed a one night stopover at the Hallmark Hotel in Gloucester and wasn't sure what to expect. It was really impressive. Clearly a commercial hotel midweek, our Friday night stay was very relaxing. The staff were really friendly and the atmosphere very calm despite them being busy. The whole hotel appears very smart and recently refurbished with good quality evident in all aspects.

Had bar food and club sandwich and burger were really good. Especially like the fries served in the mini chip pan holder on the wooden slabs.

After a restful night, came down for breakfast and had a really nicely cooked hot breakfast. Didn't try the health club but will do when we next return. Highly recommended.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank THC_Majestic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 16 April 2013
Thank you for your recent visit and your fantastic review. It was a pleasure to look after your family and we hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 14 April 2013

I don't know where to start really, awful place!
We arrived to a miserable, rude and extremely unhelpful receptionist, not what you expect from a supposed 4* hotel! Told where our room was and where to go for our back massages, treatments were ok cut down by 10 mins though by the time we were taken in and then the therapist left us for a good 5-10 mins to get change, I'm a beauty therapist and we certainly do not leave clients this long, therapist asked if I wanted a light. Medium or firm pressure I said firm and certainly didn't get this it was more a rub so I'd hate to see what the light pressure felt like! Massage oil isn't warmed and no hot towel used to remove oil at the end of treatment, then just shown out no water being offered, so not impressed,
We then went swimming, well what can I say about the local swimming pool changing rooms other than disgusting, you then have to walk through a reception to the pool in your costume(not nice) no robes or slippers offered just a towel, swimming pool is cold and small and full of kids so we spent 30 mins in there at the most, the lazy river wasn't on even though its advertised on the website and the spa site I booked through! We went here for a relaxing weekend away for the one time we had a babysitter for our children. So we wanted a nice spa to relax in and a early night, we went bed early and children kept knocking on our door and running away! 5 times this happened and I rang reception twice to be told they would sort it, obviously it was sorted to late! Room was also freezing cold, no quilt on bed just blankets and no spare blankets so my fiancé had to fold his half on me as I was so cold, breakfast the next morning was ok, afternoon tea was nice, evening meal that night was good apart from the desert we asked for sticky toffee pudding and got spotted dick! The waitress tried to tell us that they use raisins in their sticky toffee pudding but they had obviously ran out and made up an excuse as we saw people earlier in the evening with the right pudding! Plates were left empty for ages despite waitresses looking at them, also asked for a jug of water and this never came, not 4* service at all, then to top it off we went back to our room and we were in a room under a wedding reception! The disco was so noisy and went on until 1am the whole point of us getting away was to chill but no chance of this, again we rang reception and were told they had asked the dj to turn music down. Never happened, then told we could move rooms, why the hell can they not book wedding guests in rooms under the wedding and everyone else away from it this is comin sense? We didn't move as didn't want to pack up at 12 at night!
All in all a totally horrible experience and went away more tired than I started, this hotel should not be advertised on spa sites and certainly isn't a 4* star
I would not recommend this to anyone

  • Stayed March 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Miss_nuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 17 April 2013
Very disappointed to learn that your visit was not as great as it should have been. I do hope you will take the opportunity to contact me directly at the hotel so that I can investigate your issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hallmark Hotel Gloucester

Property: Hallmark Hotel Gloucester
Address: Robinswood Lodge, Gloucester GL4 6EA, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Official Description (provided by the hotel):
The boutique Hallmark Hotel has a lot within its stylish contemporary walls. An awful lot. For starters there's the 95 rooms and suites, all clean modern design with a mix of bold colours and earth tones, richly patterned carpets and good beds. Then there's our acclaimed brasserie. The rather good team of chefs alchemizes fine seasonal ingredients into a menu embracing both classic British and European dishes and Moroccan specials. Small wonder it's a favourite of locals as well as guests. Naturally, you may well wish to burn as well as devour calories. You're in the right place. As well as glass-backed squash court and excellent gym with fitness kit, we've an inviting pool (and another for children), steam room and sauna, as well as a beauty treatments facilities where highly trained therapists work wonders for the body and soul, with everything from stress busting Swedish Massages to Detoxifying Body Wraps. ... more   less 
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hallmark Hotel Gloucester Gloucestershire

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