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“Let down by its dreadful food” 3 of 5 bubbles
Review of Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
Ranked #11 of 21 Hotels in Gloucester
Burton upon Trent, United Kingdom
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Let down by its dreadful food”
3 of 5 bubbles Reviewed 1 March 2014

I visited here on a Friday night with my husband and 15 year old daughter. The menu was exceptionally limited, so much so that my daughter and I ended up sharing the bread and oils, for mains mine was by far the worst meal I have had in a long time, it was pan tried chicken in a honey mushroom sauce, there was no hint of honey or mustard and the sauce was just like water, the chunky chips were also stone cold. My husbands ribs and daughters steak were just average. I actually thought the ginger biscuit in the room had more taste than my evening meal and so went to bed hungry. Dying for breakfast we went down and were told to help ourselves to hot, cold and continental breakfast, only by the time you had got your hot breakfast back to the table it was cold.
I would not recommend the restaurant to anyone, the staff are slow and didn't even get my drinks order correct, since when did a bottle of diet coke with ice and lemon sound like vodka and coke.
Shame on you Hallmark bar/restaurant staff!

  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank 504150Katie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 3 March 2014
Thank you for taking the time to leave us your comments, I was surprised to learn that your food was so faraway from our usual standards and feedback, I understand that we can make mistakes however, I sincerely hope that when this was brought to our attention we acted immediately to rectify this so you did not leave us so disappointed. I hope you will try the Hallmark Gloucester again in the future.
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1,467 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (279)
Date | Rating
  • Danish first
  • English first
  • French first
  • Spanish first
  • Any
English first
Sleaford, United Kingdom
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 24 February 2014

Staff were helpful from the moment we arrived and throughout our stay. Room was nice with large bed which meant for a good nights sleep. Did not use the spa facilities, but had a look at them and they looked very nice. Bus stop 5 minutes walk with very regular buses into City, also used a local taxi firm (at very good rate).

Couple of bad things. Bar was quite expensive and also people we were staying with had no hot water in their rooms until a man came to fix it. The problem reoccurred in the morning too.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank davebrad127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 25 February 2014
Thank you for your review, unfortunately we cannot guarantee that problems will not arise, but is is great to learn that we dealt with them immediately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Beautiful modern hotel, we have been to this hotel twice now and have enjoyed both visits immensely, the welcome has always been warm and friendly, the rooms clean and welcome equipped, the spa is lovely and relaxing and the cleanliness is of a high standard, we ate in the restaurant on the second visit, the food was a little hit and miss, the starter for both me and my fiancé were ok but the main course was lovely so perhaps need to work on consistency, the restaurant itself has a lovely atmosphere and is very clean and comfortable. The breakfast a lovely as it is a buffet, so you can eat what you fancy and go back for more if you wish, they replenish little and often so there seems to always be fresh and hot food available, there is also a good selection for a continental option too.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 25 February 2014
Thank you for your positive review, it is great to learn that you enjoyed your visit and we very much hope you will be back with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 23 February 2014 via mobile

We booked a spa weekend, Nice hotel, spa facilities were not what I would call a spa. Had a massage, and must say it was very good. Only used the hot tub and steam rooms as pool was quite busy.
Room was nice and beds were comfortable. Parts of the hotel would have done with a good clean. Food was very nice and staff pleasant .

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BerkshireGeorge01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 24 February 2014
Thank you for your balanced feedback, it is good to learn that overall you enjoyed your visit. We do try to market ourselves as a Health Club with Spa facilities and we are sorry if this was not your expectation. We hope that you will still consider using us in the future.
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Birmingham, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

hotel is ok but i think more for special occasions, lot of business men was there so felt this was more for them, had a facial the girl hardly spoke 2 words and not that good at facials! pool area was terible seemed like everyone was allowed in, food was really lovely and so was the breakfast, the staff were good i had a problem and it was resolved, overall this would be a stop off on a long journey

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 19 February 2014
Thank you for your balanced review, we are sorry that not all aspects of the hotel were to your expectation but it is good to learn that you enjoyed most of your stay and we hope you will be back to see us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall, England, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

This hotel was lovely, we booked after spotting an amazon local offer and stayed for just one night. With the voucher we had breakfast and afternoon tea thrown in. Afternoon was real nice (sandwiches, cakes, tea) and breakfast an all you eat buffet (hot and cold foods). We also made use of the gym and the pool whilst we were there before eating out in Gloucester in the evening. Room well decorated, nice and warm with a comfy bed and all the freebies thrown in. Would stay again, although not much to do in the surrounding area.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stacy1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 18 February 2014
Thank you for the fantastic review, it is great to learn that you enjoyed your visit and we look forward to seeing you back with us again very soon.
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1 review
5 of 5 bubbles Reviewed 15 February 2014

Room is tidy and comfortable. Tge only complaint is the glass in the bathroom door - mirror image of yourself using the toilet isn't nice! Our food was spectacular, the best meal we've had in a long time, for a particularly fussy eater like myself that's high praise indeed. Breakfast choice was very full and delicious .Highly recommended :)

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 17 February 2014
Thank you for the great review, it is fantastic to learn that you enjoyed your recent visit with us. We look forward to you coming back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Gloucester

Property: Hallmark Hotel Gloucester
Address: Robinswood Lodge, Gloucester GL4 6EA, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Official Description (provided by the hotel):
The boutique Hallmark Hotel has a lot within its stylish contemporary walls. An awful lot. For starters there's the 95 rooms and suites, all clean modern design with a mix of bold colours and earth tones, richly patterned carpets and good beds. Then there's our acclaimed brasserie. The rather good team of chefs alchemizes fine seasonal ingredients into a menu embracing both classic British and European dishes and Moroccan specials. Small wonder it's a favourite of locals as well as guests. Naturally, you may well wish to burn as well as devour calories. You're in the right place. As well as glass-backed squash court and excellent gym with fitness kit, we've an inviting pool (and another for children), steam room and sauna, as well as a beauty treatments facilities where highly trained therapists work wonders for the body and soul, with everything from stress busting Swedish Massages to Detoxifying Body Wraps. ... more   less 
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hallmark Hotel Gloucester Gloucestershire

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