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“Ideal business stop over”

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Hallmark Hotel Gloucester
Ranked #11 of 21 Hotels in Gloucester
Cheltenham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ideal business stop over”
Reviewed 20 August 2014

Hallmark Glos provided a good base for meetings in Bristol and Cheltenham. Hearty buffet breakfast, wifi and a lovely pool and spa to unwind at the end of the day. Nice staff and overall great value. I'll be back.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JoeMac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 21 August 2014
Thank you for your repeat custom, it is a great to receive such positive feedback from our loyal business customers and I hope that we will see you with us again very soon.
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1,603 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (299)
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England
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 August 2014

Stayed at the Hallmark recently and had a great stay. The room was clean and tidy , the bed incredibly comfortable.
The food at the evening meal was delicious and the service was second to none. I have to say the staff really do go that extra mile and this is what makes this hotel stand out from the rest in the area.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank lordbarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 21 August 2014
Its great to receive such a positive review, thank you for your comments and we hope that you will be back to see us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

Unsatisfactory stay. Stained towels, food on the in-room menu and placed in a room facing onto a building site and woken up at 8am. Wifi would not work in communal areas or room. A positively disappointing birthday stay.

Room Tip: Go elsewhere!
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank kathrynersk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 21 August 2014
I was very sorry to receive your comments both on this forum and via email. We have tried to contact you directly and will continue to do so so we can improve your lasting impression of us. I apologise sincerely for the shortfall in standards that you encountered and I assure you that this is not a standard that we consider to be acceptable.
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Travellers are raving about these Gloucester hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

I visit Gloucester a couple of times a year to see family and normally stay with them. However due to a particularly big get together my partner and I choose to stay at the Hallmark.

The hotel is a couple of miles from town with plenty of parking. Both reception and the staff working there were friendly and despite arriving around 1.30 they were kind enough to let us have our room.

As we were out that evening we didn't get to use the restaurant. However the breakfast the next morning was superb. Very busy but the waiting staff were on top everything and we could have done with a snooze after a very good full English.

I have decided I will stay again before Christmas when I bring the presents down and I'm looking forward to trying the spa and afternoon tea.

Thank you to all the team.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peas50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 21 August 2014
Thank you for taking the time to leave us his fantastic review, it is great to learn that you enjoyed your visit and we hope that you will be back to see us again very soon.
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Cheltenham, uk
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 August 2014 via mobile

Stayed here with my wife and we couldn't find any fault with the place. The staff were only too happy to help, the food was excellent and we had a wonderful nights sleep. It was also great location 10 min from the M5, 10 min from Gloucester and only 20 min from the beautiful town of Cheltenham. Only wish we could have stayed longer...

Stayed August 2014
Helpful?
Thank Bloomingben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 20 August 2014
Thank you for the great review, we do appreciate you taking the time to give us your feedback and we hope that you will be back to visit us again very soon.
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Level 1 Contributor
3 reviews
Reviewed 19 August 2014 via mobile

On a recent trip to Scotland I broke the journey up by staying at the hallmark for one evening. There wasn't anything I could fault.
The room was comfy and clean, the food was well presented and delicious and the staff couldn't have been more helpful! Would I stay again?! Yes I would!!

Stayed August 2014, travelled solo
Helpful?
Thank OldBenKenobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 20 August 2014
Thank you for leaving us this great feedback, we appreciate you making the effort and hope that you will be back to see us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2014

I really don't know where to start. Upon entering the hotel with multiple bags not only was there no offer of assistance, the receptionist remained in her seat and watched as 3 of us entered. I asked if there was a luggage trolley, I'm afraid not was the response. Is that really an unreasonable expectation? The check in was fairly easy though for some reason my Amex card was declined though it was used later without problem at the bar and in town,which by the way is very far away. The door to the room I was given was left ajar and unlocked when I arrived there. It was simple and appeared tidy but didn't feel particularly clean. The bathroom was clean though in the 4 nights I stayed there the towels and linens were never changed , on the third day I left them on the floor hoping to get new but no they were the same :( The staff weren't surly or rude but weren't welcoming or particularly friendly.I didn't feel like a guest . The restaurant food was edible but not delicious The breakfast was particularly abundant on saturday but a bit picked over on Sunday morning. Check out was easy but no pleasantries as to "how was your stay" or "have a good day" etc. It seems the hotel lacks basic standards like training the staff to a behave a certain way and follow basic hotel etiquette . The same training would benefit the housekeeping staff, each day my room was cleaned differently perhaps a check list of needs to to be attended to each day and a standard of washing towels and sheets every so many days etc. My last day there the bed linens were looking really tired , simply remaking the bed is sometimes not enough. The wifi was free but weak . And the location in relation to city centre terrible.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank waistcoated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review, 20 August 2014
I am sorry that your stay was not to your expectations, as much as I cannot address issues in relation to location etc I do regret that you did not receive the service you should have been given. I will be discussing your feedback in detail with the reception and Housekeeping teams.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Gloucester

Property: Hallmark Hotel Gloucester
Address: Marlstone Close | Robinswood Hill, Gloucester GL4 6EA, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Hallmark Hotel Gloucester is perfectly located for explorers or business meetings, just 5 minutes drive away from the M5 and a short taxi journey from Gloucester train station. Within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre. The hotel has 95 bedrooms including 6 family rooms. Why not enjoy a delicious meal in the brasserie or relax within the bar and lounge. Unwind in the health club with a swimming pool, children’s pool, squash court and beauty treatment area. If you are here for business, we have meeting rooms for up to 200 delegates. The hotel also has a Civil Ceremony licence and a versatile wedding suite for up to 200 guests. Plenty of onsite parking and free Wi-Fi awaits. Plus, BT Sport is now available in the bar/lounge area. ... more   less 
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hallmark Hotel Gloucester Gloucestershire

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