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“Nice Hotel - but very pricey”

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Holiday Inn Gloucester - Cheltenham
Ranked #10 of 21 Hotels in Gloucester
Scotland
Level Contributor
460 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
“Nice Hotel - but very pricey”
Reviewed 7 November 2013

Stayed here for two nights at £137 & £142 respectively. Found the room to be clean and tidy but not what I asked for as I ended up with a disabled room. At 6'2" the shower barely reaches my chest and the wash hand basin hardly reaches my knees. ok if you are in a wheel chair.

When challenged at check-in they said that was all they had and it was what was asked for as part of my profile. On checking with my booking company and my IHG profile I found this to be completely false.

Eating in the resteraunt on the first night the food was just ok with very little being made on the premises and most things coming out of the freezer. The waitress was pushing a recomended plonk as she got a commision which is not very honest. Breakfast was ok, but how can they go wrong with a cooked breakfast.

If it wasn't for work being local I would move back to using the Cheltnam Chase hotel in future

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Salmo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 25 November 2013
Dear Salmo01,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the rates our hotel offers. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Morden, United Kingdom
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 November 2013

We chose this hotel as we came here 5 years ago and much preferred our stay back then. Admitedly we came half term so not hotels fault that hotel was so busy and noisy,lots of children unsupervised screaming in the corriders of a night hence we got no sleep. Our room was small and compact,apparantly we were in one of the 'old rooms' according to the receptionist so there are better rooms available however we did have a large 32" tv. Breakfast wasn't great,have had far better quality and choice staying at other Holiday Inns and we decided to eat out after hearing a guest complaing about the standard of food served in the evening. The positives would be friendly staff and having the health suite which is free although we had no time to use the facilities plus location of hotel is very convenient for attractions/sightseeing etc. For the price we paid £49 including breakfast you cant really complain however have used Premier Inns in the past and paid £19 for a room which was far better.

Room Tip: Request a modern room on higher floor,bigger and better we were told
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElleJay15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 18 November 2013
Dear ElleJay15,

Thank you for taking the time to complete a review on your stay. It is delightful to know that you found our staff to be friendly and location convenient. I regret though that the room you were given was a disappointment and if your breakfast experience was sub par. We take all reviews negative or positive very seriously and your feedback will help us improve our efforts.

We hope we get the opportunity to host you again at a latter time.

Sincerely,

Pam G
Case Manager
IHGCare
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Leeds, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 October 2013

A quiet location a short distance from both Gloucester and Cheltenham and very handy for touring the popular Cotswolds villages.

As with most Holiday Inns the brand is a dependable one and the Holiday Inn Gloucester is no exception. Our executive room wasn't much different to the standard room size wise the little frills included bathrobes complementary water and a chocolate bar as well as a 42" TV v the 32" in the standard rooms.

Again WiFi is chargable................. not good enough ICH group this is the 21st century and everyone has internet connectivity at home so why should we have to pay for something so necessary whilst away!

Rant over ...........service was friendly, room comfy and leisure facilities a nice touch. Despite a wedding reception being held we experienced no noise or disruption except for breakfast which was very busy but well handled but for the delay from the kitchen when I ordered poached eggs a none standard breakfast buffet item.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PS_OtleyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 3 December 2013
Hi PS_OtleyUK, Thank you for taking the time to write a review. I am glad you found the location quiet and handy for touring nearby attractions. It's nice to read that you find the brand dependable and we at Gloucester are no exception. I do take on board your feedback of the Wifi cost but from Jaunary 2014 if you are part of IHG Rewards you can have access to free wifi. I am glad you wasn't disturbed by any functions we had on we do try accommadate and think about our guests not attending. I hope we can welcome you back soon.
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Ceredigion, United Kingdom
Level Contributor
126 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 25 October 2013

pls see my review on 24th Sept. We love visiting this Hotel because we are guaranteed great service fab food and very professional friendly staff. Pleased to find its still the same. We are very excited to hear that the Holiday Inn dinner menu is getting a re-vamp to make it even more fabulous!We would like to say thank you to Danielle who served us dinner. What an enthusiastic young lady she is who obviously loves her job!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 3 December 2013
Hi Phil1957, Thank you very much for your review. It is nice to read that you found the service great, food fab and the staff proffessional but friendly as usual. I will pass on your delightful comment to Danielle. We look forward to welcoming you back soon.
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London, England, United Kingdom
2 reviews
Reviewed 22 October 2013 credit card Amex Cardmember Review

I have stayed here for over a year, it is a good hotel and good location for those working in Barnwood. The hotel I would rate as a 3.5*. The swimming pool and steam room are a bonus. Good room service

Stayed October 2013, travelled on business
Helpful?
Thank Chiraag S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 3 December 2013
Hi Chiraag, Thank you for your feedback. I am glad you found the location good and close to business' for people to work and the swimming pool and steam room to be a bonus. We look forward to welcoming you back.
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London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 October 2013

We stayed at the hotel on a Saturday evening to attend a friend's birthday party. We stayed in a family room with our two small boys. We loved our stay. The staff were all friendly and helpful, the breakfast was really good (buffet style - hot and cold) and my boys loved the swimming pool. We wore them out in the pool and they slept like logs. Black-out blinds helped to keep the room dark. What I also liked about this hotel is that the room has a fridge, but they only stock it on request. In the past we've had to buy expensive snacks from the mini bar (the boys always snoop in the fridge) but this time I stocked it up with things I brought from home, so that was very handy with children. There's not really anything negative to say about this hotel. We'll be returning after Christmas !

  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cordelia55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 3 December 2013
Hi Codelia55, Thank you for writing such a positive review. I am so glad you found everything the way we want to deliver with freindly and helpful staff. I am glad you found breakfast really good with selection of hot and cold and your children enjoyed the swimming pool so much they got a good nights sleep. We can't wait to welcome you back after Christmas.
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Christchurch, United Kingdom
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 October 2013

We stayed overnight in this hotel as part of an excursion trip to visit Highgrove Gardens. Check-in was efficient and welcoming. Our room (on the 1st floor) was easy to find, very clean and spacious. As we part of a group we had pre-ordered dinner which was served with a smile by the friendly staff - the waiters and waitresses made sure that my wife's options were gluten free and at breakfast gluten-free bread was readily available. Bar service was like the rest of the service efficient despite our group descending on the bar within minutes of each other. We were particularly impressed by the fact that all members greeted us with a cheery good morning. he public There was plenty of space in the airy public rooms. We did not use the swimming pool but we feel that it would have been as pleasant as the rest of the hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 3 December 2013
Hi John M, Thank you for writing such a postivie review. I am glad check in was efficient and you found your room very clean and spacious. It was nice to read our staff was attentive enough accomadating dietry requirements and had it ready for you for breakfast, and you was greetes by all members with a cheery good morning. We hope we can welcome you back soon for hopefully a longer stay.
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Additional Information about Holiday Inn Gloucester - Cheltenham

Property: Holiday Inn Gloucester - Cheltenham
Address: Crest Way, Gloucester GL4 3RX, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Gloucester
#6 Business Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Gloucester - Cheltenham 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Holiday Inn Hotel Gloucester-Cheltenham is conveniently located just off the M5 & only 2 miles from Gloucester's City Centre & 6 miles from Regency Cheltenham. An ideal location for families with our Kids Stay & Eat Free policy*. Visit the revitalized Docks area with its many shops including Gloucester Quays, restaurants & entertainment or the cloisters of Gloucester Cathedral, famous filming location for Harry Potter, or simply enjoy the cafe culture & shopping of Cheltenham. Take full advantage of your relaxing break away at the Holiday Inn Hotel Gloucester-Cheltenham by using the excellent facilities of our Spirit Health Club & Beauty Therapist. All bedrooms are fully air conditioned with all the facilities you would expect from a Holiday Inn including High Speed Internet Access, interactive TV & pay movies. We also have a number of executive rooms for that added touch of luxury & family rooms suitable for up to 2 adults and 2 children. The Academy conference & training suites are perfectly suited to your business needs. A total of 9 meeting rooms with a maximum capacity of up to 130. The Holiday Inn Hotel Gloucester-Cheltenham is also licensed to hold civil wedding ceremonies & is a great venue for a lavish celebration or an intimate affair. *Terms & Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Gloucester - Cheltenham Hotel Gloucester
Gloucester Holiday Inn
Holiday Inn Gloucester - Cheltenham Gloucestershire

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