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Holiday Inn Gloucester - Cheltenham
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Reviews (774)
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All reviewspancake machineexecutive roombusiness parkhealth clubswimming poolnice poolleisure facilitiessofa bedthe ground floorsteam roomreception staffbreakfast was excellentevening mealforest of deandecent sizefamily roomplenty of parking
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504 - 509 of 774 reviews
Reviewed 2 February 2014

fab hotel, ideally located for travel and sight seeing. Super staff in hotel and gym, holiday inn should be proud of their team. Gym getting a little tired but due to be refurbished. Breakfast was hot and plentiful even though it was a busy weekend. Good family room but was slightly cold until they gave us a portable heater. Would stay again for the price.

  • Stayed: February 2014, travelled with family
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Thank Familyinruins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this reviewResponded 13 February 2014

Dear Familyinruins, Thank you for taking the time to write a review. It has been a delight reading your comments I am glad you found most things how it should be. I am sorry you found your room cold but this was rectified by a heater being placed in your room also our gym is to be refurbished soon. We can't wait to welcome you back again soon hopefully it won't be such a wet weekend.

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Reviewed 27 January 2014

As someone has said previously. Bed too soft, roll into each other and bouncy. Noisy, we could hear people in room clearly next door as there was a connecting door. Hot and air con gave me a sore throat! Bath was odd shape - uncomfortable. Breakfast staff and food was excellent. Pool was OK but odd shape to do decent lengths. Room 17

Room Tip: Ask for room without connecting door and odd shaped bath!
  • Stayed: January 2014, travelled as a couple
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Thank jackifhearts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Gloucester - Cheltenham, responded to this reviewResponded 11 February 2014

Dear jackifhearts,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the breakfast selections we offer. Please accept our sincerest apology for the experience you had with the room accommodations you received and the shape of our pool was less than satisfactory. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 21 January 2014

Good location friendly staff ,rooms are a bit on the small side .Ours was on the ground floor and was quiet although the bed was a bit soft and we experienced roll together .breakfast was good with plenty of choice buffet style, my partner ordered an omelette this was excellent. Over all a nice place but a bit over priced.

  • Stayed: January 2014, travelled on business
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Thank richard c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this reviewResponded 13 February 2014

Dear Richard c, Thank you very much for taking the time to write a review. I am sorry you found your room a bit on the small side they do vary depending on the type of room. Although it's nice to hear you found it satisfactory we do like to push for excellence so I hope we can welcome you back again soon where we can hopefully make that happen.

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Reviewed 20 January 2014

We stayed here to visit someone in hospital and booked dinner bed and breakfast for a very reasonable price at the last minute. Because we had booked in a hurry we discovered we had presses the wrong button and booked a smoking room....the very last thing we would want! The receptionist was so helpful about it and upgraded to us to an executive room, advised about times to eat and booked us in to the busy restaurant.
In our haste we had we found we had failed to pack some vital items but there is a large Sainsbury's very close to the hotel so we were able to buy what we needed.
We had a quick swim in the pool which is beautiful, an excellent temperature and very clean and found the changing rooms to be the cleanest we had ever come across! Not that others are dirty but these were gleaming!
We were half dreading dinner knowing that the restaurant was full and there were some very large parties already seated when we sat down. We were offered a table away from all the hustle and bustle of the large sittings which was thoughtful and our food came up quickly, it was hot, tasty and served with a smile, many smiles.. really excellent!
All staff were attentive.caring and couldn't do enough for us and could put many staff at 5 star resorts to shame.
We are going back this coming weekend to visit the same relative and to enjoy it all again.

Room Tip: We found the mattress a bit wallaowy so are going for twin mattresses next time.
  • Stayed: November 2013, travelled with family
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1  Thank Enamelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this reviewResponded 6 February 2014

Thank you very much for taking the time to write such a positive review. I am glad your problem was resolved with you being moved from a smoking room and was upgraded to an executive room by our helpful reception team. It is nice to read you enjoyed the swimming pool and you found the changing rooms to be one of the cleanest. I am sorry you was dreading restaurant with it being busy but glad everything was just as normal service. I am delighted you will be staying with us again.

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Reviewed 18 January 2014

A few hiccups but was resolved before we arrived. I accidentally requested a smoking room and emailed customer service to get it changed as I have a baby. The first request was turned down by the manager, Charlotte, as the hotel was full. However, after explaining to them again about the danger of putting our baby in a smoking room, Emily, the Reservations Supervisor had kindly been able to put us in a double accessible room. Thank you Emily :)

Because of the accessible type, our room was really huge. Comfortable bed and clean. Extra railing at the bath which was handy when trying to get out as I took my bath with my daughter.

Brought my daughter to the pool, they have a separate shallow area for babies/ toddlers.

Free parking and easily accessible to other parts of the Cotswolds. Will stay again

  • Stayed: August 2013, travelled with family
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Thank MayaHafiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this reviewResponded 20 January 2014

Thank you for taking the time to write a review. Firstly, I am glad your problem was resolved in regards to swapping your room and you found it clean and comfortable. You found it within easy reach of the cotswolds which is great and seeing you will be returning is fantastic we can't wait to welcome you back.

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