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“Comfortable stay”

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Holiday Inn Gloucester - Cheltenham
Ranked #10 of 21 Hotels in Gloucester
UK
Level Contributor
116 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Comfortable stay”
Reviewed 21 February 2014

We stayed for one night here whilst visiting our daughter. We did not eat or spend time here, and returned only at night to sleep. We requested for a king size bed through a third party famous booking site and they booked a disabled access room for us! Perhaps this was the only king size bed they had! The guy at the reception was very pleasant and helpful, and he explained that the bathroom sink would be lower than expected.

We are told the gym and sauna were great but we did not get a chance to utilize these facilities. Parking facilities and location were excellent, and we intend to stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tachyphoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 27 February 2014
Dear Tachyphoenix, Thank you for taking the time to write a review. I am glad that you intend to stay here again where hopefully you can spend more time at the hotel and use our facilities to be able to tell us how you think about them.
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Bristol, United Kingdom
Level Contributor
345 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 16 February 2014 via mobile

Stayed here at least a dozen times and once again not disapointed, its such a great place to relax, we arrived lunch time and headed straight for the pool which was great. Staff are aleays there to help with a smile. Yes we will be back again very soon, one thing i would say is that some other holiday inn's do themed nights and think it would be good for the hotel to do the same

Stayed February 2014, travelled as a couple
Helpful?
Thank bristolbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 17 February 2014
Dear PaulMasonBristol, Thank you for taking the time to write a review. I am glad you was not disappointed with your stay and that you find it such a great place to relax. We can't wait to welcome you back again soon and we have been in talks with themed nights so hopefully these will be in action soon.
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Ceredigion, United Kingdom
Level Contributor
125 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 12 February 2014

Stayed here many times and keep coming back for more! We love everything about this Holiday Inn! The check-in staff are always so cheerful and efficient. This time we were checked in by a very charming Asian gentleman( so sorry I didn't note your name). He saw that we were Platinum guests and gave us an upgrade( room 153) which was very nice of him. Thank you!

Couldn't fault a single thing about the spotless and comfortable room/bathroom.

We used the bar for drinks and a snack. We were served by Matt and Zara who were brilliant. The service there has always been excellent as was the food.

Breakfast the following morning is a treat I must say, I really look forward to it especially the fantastic scrambled eggs.....even better than my Mums! All the staff serving there are superb, you never have to wait for your coffee to be topped up, they seem to be there just when you need it! The service in the restaurant is brilliant and this has never changed. Really sorry that we missed Paula though!( She really cheers you up so much in the morning!)

I must say a huge thank you to your house keeping as this morning my wife remembered that she has left a ring in the bathroom. So I called the hotel and spoke to Emily at reception to see if it had been handed in and of course it had. Emily very kindly said that she would post it on to us. So a big thank you to you too! Mr Lowe please pass on our thanks to your outstanding staff. We look forward to our next visit.

Room Tip: They are all good and so clean!
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 17 February 2014
Dear Phil1957, Thank you very much for taking the time to write a review. It was a delight to see the title of your review with the words 'best Holiday Inn in the country' I am so pleased you enjoyed your stay and that you keep coming back for more! I believe the Gentleman that checked you in was Ali so I will pass this special mention on to him. I am glad you couldn't fault a thing! We look forward to welcoming you back again and again.
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Haddington, United Kingdom
Level Contributor
263 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 11 February 2014

Stayed for one night. Room was very clean and we'll equipped. Had room service for a continental breakfast which was very nice, with a good choice and generous portions. Bed comfy too. Staff were courteous and friendly.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R_and_K_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 17 February 2014
Dear R_and_K_G, Thank you for taking the time to write a review. I am glad you found your stay to be enjoyable and that you found everything as it should be with the clean rooms, nice breakfast and comfy bed, along with our friendly staff.
I hope we can welcome you back again soon.
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Dronfield, United Kingdom
Level Contributor
387 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 10 February 2014

A great weekend away in a hotel ideally situated for visiting Gloucester and Cheltenham. The hotel has great leisure facilities and both of our rooms were well presented - very clean and tidy. The staff were very helpful and friendly giving advice on how to get to places and what to see when you get there. The breakfast was ideal - well prepared and presented, and as importantly very tasty. The staff at breakfast were also very good,attentive, and friendly.

I wIll be looking forward to the free wifi for IHG reward members in the summer because reception was not great for my iphone , probably the locality.

We are already considering a return later in the year.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 17 February 2014
Dear Robert H, Thank you for taking the time to write a review. I am glad you found our hotel convenient in visiting both Gloucester and Cheltenham and you fount our leisure club and rooms very well presented and clean. I am glad you are considering a return to us later in the year where you can hopefully enjoy our free wifi to all IHG members.
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Bristol, United Kingdom
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 February 2014

Hubby and I normally stay in Travel lodges so this was distinctly up market for us but we got a deal for £38 a night. Well to be honest I was disappointed. I have stayed here quite a few times with an old job in an executive room, this time we got a double and it's a good job we didn't want to swing our cat as we wouldn't have had a chance. The room would have been fine for one but two? No way. No where to put our suitcases and we had to plug the kettle in behind the television which is not ideal. If you were taking advantage of the pool etc then fine. but the full price was £109 and I would be seriously unimpressed with the room had I paid that.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kythe2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 17 February 2014
Dear Kythe2, Thank you for taking the time to write a review. I am very sorry to hear that you found your stay with us disappointing with the size of your room and that we missed a chance to rectify this problem. We do have a few different sized rooms and I hope we can welcome you back with a more bigger room.
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Corsham, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014 via mobile

Should have been very good overall rating with excellent swimming pool, sauna, steam room, jacuzzi and gym. Water temperature of pool just right. The staff were very helpful with special mention to our housekeeper Vicky. Breakfast was varied and tasty, and the room a reasonable size. But the hotel's antiquated provision of wifi is extortionate at £5 per hour. Compare this with Premier Inn's £3 per day. This is a serious downside to the overall experience when people expect wifi to be provided at minimum cost. The free computer terminals in the Reception area were a poor alternative being extremely slow and inconvenient. The bathroom also needs a heated towel rail not a defunct radiator.

Stayed February 2014, travelled as a couple
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review, 13 February 2014
Dear Richard L, Thank you for taking the time to write a review. I am sorry to hear you found some bad points with your stay such as the wifi cost, this has been reviewed and shall become free for all IHG reward members soon. I am glad you had good points and I will be passing on your special mention to Vicky. I hope we can welcome you back again soon with good points.
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Additional Information about Holiday Inn Gloucester - Cheltenham

Property: Holiday Inn Gloucester - Cheltenham
Address: Crest Way, Gloucester GL4 3RX, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Gloucester
#6 Business Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Gloucester - Cheltenham 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Holiday Inn Hotel Gloucester-Cheltenham is conveniently located just off the M5 & only 2 miles from Gloucester's City Centre & 6 miles from Regency Cheltenham. An ideal location for families with our Kids Stay & Eat Free policy*. Visit the revitalized Docks area with its many shops including Gloucester Quays, restaurants & entertainment or the cloisters of Gloucester Cathedral, famous filming location for Harry Potter, or simply enjoy the cafe culture & shopping of Cheltenham. Take full advantage of your relaxing break away at the Holiday Inn Hotel Gloucester-Cheltenham by using the excellent facilities of our Spirit Health Club & Beauty Therapist. All bedrooms are fully air conditioned with all the facilities you would expect from a Holiday Inn including High Speed Internet Access, interactive TV & pay movies. We also have a number of executive rooms for that added touch of luxury & family rooms suitable for up to 2 adults and 2 children. The Academy conference & training suites are perfectly suited to your business needs. A total of 9 meeting rooms with a maximum capacity of up to 130. The Holiday Inn Hotel Gloucester-Cheltenham is also licensed to hold civil wedding ceremonies & is a great venue for a lavish celebration or an intimate affair. *Terms & Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Gloucester - Cheltenham Hotel Gloucester
Gloucester Holiday Inn
Holiday Inn Gloucester - Cheltenham Gloucestershire

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