We arrived on Saturday 13th July, early evening to a pleasant and friendly service from a girl named Lisa Marie. We then went up to our room. The temperature of the room was above 30 degrees, it was uncomfortably hot and humid, we had showers got changed and were going out for the evening. On our way out we told the lady that the room was uncomfortably hot and she said that hopefully when the evening had cooled down that the temperature gauge panel on the wall would be more effective. We also left the curtains closed when we were out as advised by the staff. When we returned from our night out the temperature of the room was still humid at 29 degrees, it had only cooled down a fraction and the air conditioning unit provided was incapable of cooling any of the room, we had to stand directly in front of the table top unit in order to feel any relief from the heat. Not wanting to cause a fuss in the early hours my partner and I tried to get some sleep. At various points in the night we were both unable to sleep due to the heat. it was so uncomfortable that I had to have a cold shower to try and relieve myself around 4am. When we went downstairs to check out there was a different lady behind the desk. She inquired into our stay and we informed her of our troubles sleeping due to the heat and the lack of provision, she told us that of course our room would be hot because it's on the top floor near the roof, she also told us the lady working the day before must have misinformed us because there's no way that we could have adjusted the heat in the room. After an awqward and uncomfortable night the last thing my partner and I were expecting was the woman on the desk to be blunt, abrupt and rather rude about the whole ordeal, she spoke to us as if the situation was our fault and that there was no need for us to bother her with our experience. They offer a good night guarantee or money back clearly this is not the case. Especially when we tried to take our complaint to the area manager on a number that was provided, yet this keeps going straight to answer phone and despite leaving a message we have still not received any reply.
- Official Description (provided by the hotel):
- Handy for the A40, a short drive from Sandhurst and great for catching a game at Kingsholm Stadium ... more less
- Also Known As:
- Premier Inn Gloucester (Longford) Hotel Gloucestershire