As usual our room was good, everything was clean and fresh. We had a massive six foot bed and though it was very noisy outside when we closed the triple glazing it was fine. The air conditioner, which we operated, kept the room at a perfect temperature. The receptionist was polite and friendly. We had our evening meal at the attached pub, that was the reason for only three stars. Although the food wasn't bad when we asked the waitress what vegetables were served she said she would find out, ten minutes later after watching her take other orders, clear tables etc we asked a passing waiter he returned within a couple of minutes with the information.
The Chef brought the meals out and when I queried what appeared to be a slightly greasy pancake he explained that they were having some issues with the "Yorkshire Puddings. " The leeks were a few dark green strips which I found beneath the carrots. My Husband had the Steak & Ale Pie which he found to be excellent though his leeks were no better than mine. When a friendly lady who was apparently the Manager cleared the table she asked if everything was ok I said that the Yorkshire Pudding, which was still on my plate minus a small taste, should not have been served if they were not correct she agreed and said that she had taken the whole meal off the menu and said that the tea and coffee we had just ordered would not be put on the bill. When asked for the bill we waited 10-15 minutes then spotted the Manager from whom we again requested the bill. It is a good job we are honest as we could easily have walked out!
The following morning we went down for breakfast at five past nine to find the restaurant closed, we were told the cook had gone home but there was some fruit and cereals left. We declined
The receptionist organised a refund of the £17.50 and we had breakfast at Asda. Apparently it stated on a card we were given that breakfast was served until nine but this was not mentioned when we booked in and as we had just been staying at two other Premiers we assumed we could get breakfast until ten or eleven o'clock as we could at the others where the receptionist told us the times that breakfast was served.
We always stay at Premier Inns and recommend them to everyone but this restaurant, which apparently does not belong to them but with whom they have an agreement has let them down. Please Premier sort them out or build your own, they are letting you down.
- Official Description (provided by the hotel):
- Venture down the road to the historic Gloucester Docks or cheer on a winner at Cheltenham Racecourse ... more less
- Also Known As:
- Premier Inn Gloucester Hotel Gloucester
- Premier Inn Barnwood
- Premier Inn Gloucester (Barnwood) Hotel Gloucestershire