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“A major let down second time around” 2 of 5 bubbles
Review of Premier Inn Gloucester (Twigworth) Hotel

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Premier Inn Gloucester (Twigworth) Hotel
Ranked #12 of 21 Hotels in Gloucester
Harrogate
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A major let down second time around”
2 of 5 bubbles Reviewed 22 March 2011

What has happened to this hotel in the last year? When we stayed last March in order to attend the Cheltenham Festival we immediately booked again for this year. What a let down. It was tired, grubby and in need of serious renovation.

Initially we were offered an extremely small room which simply wasn't functional and asked to swap. We were moved to a room catering for disabled guests which had the advantage of being larger but the heating wasn't working and we were given a portable heater which omitted such little heat that the room was constantly cold. The room was also situated at the front of the hotel which meant that smokers congregated outside at all hours (the ashtray was thoughlessly fixed on the other side of the wall!) resulting in very little sleep.

We asked to be moved to a third room which turned out to be what we would have expected on arrival. For three nights including the meal deal cost us £408. I know that hotel prices reflected the Cheltenham Festival but it was very expensive for what we had.

The meal deal was a real disappointment. As we enjoyed breakfast so much last year we decided to take in the evening meal as well. In our ignorance we assumed we would be selecting from the main menu. This unfortunately wasn't the case as the meal deal choices appeared on a totally separate menu which we had to ask for (we were told that very few guests staying at the Premier Inn ate from the meal deal menu and indeed there were only four copies available in the whole of the restaurant.)

The menu was extremely limited and the included drink (we had the red wine) tasted disgusting. We had run out of anything we liked by the second night so we ate in Cheltenham for our third meal which having paid for a meal already rather went against the whole point of the meal deal.

The only saving grace was the staff, both in the hotel and the Oakwood Restaurant,in particular the two ladies who served at breakfast. They were always cheerful, welcoming and helpful.

Sadly, although we shall be attending the Cheltenham Festival again next year we will not be staying here. We have already booked in at the Hilton.

  • Stayed March 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Greenballoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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442 reviews from our community

Traveller rating
    151
    151
    96
    28
    16
See reviews for
129
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Cambridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 21 March 2011

We expected to get the same standard as the Holiday Inn Express we stayed at recently. We expected a clean, modern bathroom, big soft beds and privacy. We are a couple with a 14 year old son. We booked the quad room and looked forward to rest and relaxation in a modern, clean, comfy, quiet hotel. We were disappointed when we walked in to find the room very cramped. No sign of the fourth bed (though we didn't need it). A teeny, tiny, super-cramped bathroom with an old, poorly cleaned bath (the smallest I've ever seen) and obvious grottiness - the taps were green and rusted round the edges. The bath was not clean. The shower was weak. The bathroom floor was old, yellowed plastic and the bathroom stank of baked urine (sorry, but that's the only way to describe it) . There was hardly room to turn around and the toilet dripped noisily and endlessly. I immediately banished my hopes for a rejuvenating shower and looked forward to going to sleep in the big, comfy looking bed. The room was freezing as a window had been propped wide open. So we shut this and turned up the thermostat and waited ages for the room to warm up. When we got in bed, we found the bed sheets smelt sour. There was no hint of any scent of washing powder or fabric conditioner. It just smelt like old sour lemons and faintly of urine. I finally got to sleep, only to be woken several times by the disturbing smell of the sheets and also by the chatter of people passing in the hallway and outside the window. There is a problem with a lack of sound proofing. The hotel seemed in general to be run down, poorly cleaned and poorly maintained. All the rooms including the breakfast room seemed very dark. However the hotel has very good customer service and friendly, helpful staff.

  • Stayed March 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank claire3210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relatoins at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 22 March 2011
Thank you for your review. It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. At Premier Inn it remains our main objective to deliver a high level of service in all our establishments and we do apologise that on this occasion we failed to do this. Your comments have been noted and will be duly followed up by both our Guest Relations Team and the Management team at this hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk, England
Level Contributor
130 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 19 March 2011

I have come to expect a lot for Premier Inn but Gloucester North did not quite live upto it. Location is ok and it is quiet overnight. However room was not as clean as i should have been including a tissue on the floor under the toilet and the carpet did not reach the wall leaving razor sharp gripper visible and open. Bed was usual good quality. Did a meal deal break at £79 including evening meal and breakfast which worked well.

The next door table table was very pleasant but they called last orders before 10pm which was extremely surprising! Food was adequate and breakfast excellent.

Staff were pleasant but may try a different Gloucester hotel if I visit there again.

  • Stayed March 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sufflad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 21 March 2011
Thanks for your review we are very sorry that you were disappointed with the hotel, and your stay did not meet your expectations. Please be assured your comments will be followed up with the Management Team at the Gloucester North hotel. At Premier Inn it really matters that our guest are comfortable and receive the best possible service. Thank you for your feedback we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
4 of 5 bubbles Reviewed 16 February 2011

Very good Premier Inn just couple miles of outside Gloucester which you can walk or catch a bus which is every hour. Room was clean and good size, food in restaurant was first class and service was excellent. Good value for money

  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andy_J007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
158 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 10 February 2011

Stayed here as stop off on our way home from the south, the usual helpful friendly staff, brilliant value. Room was clean, but a little small, awakward shape, bedroom door wouldnt open fully as the end of the bed was right at the doorway. No bath just a small but powerful shower.
Table Table was brilliant good value and the best food quality i have had a table table.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RIC9002000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 14 February 2011
Thanks for your review we are really pleased that you enjoyed your stay. We welcome your feedback as it is very important to us that our guests enjoy their stay with Premier Inn and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 December 2010

We needed a stopover travelling from Leeds to South Devon during the bad weather. We saw the reviews for this hotel and booked in. We were not disappointed. Courteous staff, a good restaurant and a good nights sleep in a spotless room. All for £29. Highly recommended. So much so that we stayed on the way back.......We had a slight problem when the toilet refused to flush, but we were moved to another - even better - room immediately.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OHARAPAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 12 November 2010

We stayed here early Nov '10 to visit Gloucester & Wetlands Centre in Slimbridge. We found reception staff to be so helpful and warm and welcoming, Sophie was so nice. The rooms are averge size and all have flat screen tv's and normal welcome tray. However, we were lucky enough to be given a room up in the corner, over looking the restaurant car park, not the hotel car park (2 min walk in between). These 3 rooms up there are large and presume family rooms, but it was lovely, had comfy double bed and a sofa (sofa bed) nice large side area. Bathroom in here & in other rooms a little small but are fine, main plus point is the shower was nice and powerful and the curtain didnt cling into you either! plenty enough towels too.

Room was clean and quiet even though on a busy road.

The adjacent restaurant which is Table Table, was nice, we had the additional £7.75 breakfasts and the staff were friendly, two lovely ladies, Jean & Jackie, are so helpfull.

We didnt eat in the restaurant but had coffees in there but it looked nice & food looked & smelled delicious.

The location is good for Gloucester town, as only 10 mins or so in car. Wetlands is about 30 mins away driving but we did hit a bit of traffic.

All in all we would stay there again. Very enjoyable.

Jane & Paul
London

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jane f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 15 November 2010
Thanks for your review, we are really pleased that your stay with us was a good one and you received the great service that we are committed to giving all our guests. It really matters to us that our guests enjoy their stay and your feedback is very much appreciated. We look forward to welcoming your back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gloucester (Twigworth) Hotel

Property: Premier Inn Gloucester (Twigworth) Hotel
Address: The Oakwood Tewkesbury Road | Twigworth, Gloucester GL2 9PG, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gloucester (Twigworth) Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Nestled in the quaint village of Twigworth, near Hartpury College and the Nature in Art museum ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Gloucester North Hotel Gloucester
Premier Inn Gloucester (Twigworth) Hotel Gloucestershire

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