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Premier Inn Gloucester (Twigworth) Hotel
Ranked #12 of 21 Hotels in Gloucester
Manchester, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“:)”
5 of 5 bubbles Reviewed 31 March 2014

Excellent service, rooms were spotless. The staff are very helpful and friendly. The breakfast was excellent, service was excellent too. The food was very good with a food variety too.
I was impressed with the friendliness of the staff.
The bed was comfy I would definatley visit there again. I really enjoyed my stay

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank louisecollinson1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation Team at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 22 April 2014
Thank you for reviewing your recent experience with Gloucester Twigworth Premier Inn. We are delighted that you enjoyed your stay with us and we are looking forward to welcoming you back in the future.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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445 reviews from our community

Traveller rating
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    96
    28
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Midlands
Level Contributor
247 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

The car park to the hotel is not shared with the TableTable restaurant; if approaching from the south, be sure to take the second exit - but there's ample parking space so even if taking the first entrance you could just as easily stroll through the restaurant doors and bear left into the hotel. Watch exiting hte hotel car park - it can be hazardous exiting in the morning with incoming traffic, especially with signs hampering visibility.

Although within close proximity to the city, the site is located out towards the country with nice views out the back, so there's little city noise. Hot summer days may find families strolling all around the back so guests staying on the ground floor may encounter excitable children outside windows during daytime.

Check-in was its usual efficiency; on my first stay there I was directed to a room immediately upstairs from the reception, almost on top of the restaurant, so was able to pick up tabletable's free wifi.

My second visit was during the bad flooding of 2014, so traffic was hampered by controlled go-slow zones and closed roads. I was put into one of the back rooms at the end of the main corridor which had all three walls exposed but the large room was heated by a sole radiator on the far wall, leaving the room somewhat chilly. I found the bathroom cold and unwelcoming - it smelled damp and musty as though the closed door had trapped in resident moisture - so requested a room change for the rest of the week. The exchange room was warmer and cleaner but situated next to the heating system which rattled periodically. After reporting it the next morning I was offered the chance to shift a third time but as I wasn't feeling too well and just welcomed a much cosier room, I kept it - a plumber addressed the problem the following day and it was soon fixed within a couple of days.

Not much more to say about this place that I haven't already said: good engaging service from pleasant and professional staff, nice meals at a reasonable price. On each occasion I was treated like a valued customer (even when I'd had a bad day and didn't particularly act like a good customer). I was made aware of their special offers and they handled my requests for meal amendments as though nothing was too much problem for them.

Room Tip: Beware that "end room" that can be cold in winter times - better get a room towards the ma...
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PreacherKane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 30 April 2014
We are sorry that you were not happy with your stay at our hotel. At Gloucester Twigworth Premier Inn we endeavour to deliver a high level of service in all our hotels, and we apologise that you did not receive this during your stay. Your feedback has been noted and will be duly investigated by the Management team at our hotel. Thank you for taking the time to review your stay, we hope to welcome you back to Premier Inn in the future.

Kind Regards,

Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clacton-on-sea, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 March 2014

brilliant hotel the only down side was the room we stayed in was on the small side, (but being picky) Service in hotel and restaurant was excellent Have been before ( 18 Months Ago July 2012 ) and service still as good


  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation Team Member at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 22 April 2014
Thank you for reviewing your recent experience with Gloucester Twigworth Premier Inn. We are delighted that you enjoyed your stay with us. Our friendly reception team are available 24 hours and can transfer you to a room you’re comfortable in.
Once again thank you for taking the time and effort to review our hotel and we are looking forward to welcoming you back in the future.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

This was an overnight stop for myself and a friend, we booked two rooms, and everything was excellent. I have stayed at Twigworth before, and it is a comfortable, peaceful place. The staff were excellent, and an overpayment which had occurred when booking (due to a computer crash) was immediately refunded upon our arrival. We had the continental breakfast option, and there was plenty of choice. Likely to stay here again on future trips north or east.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation Team Member at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 25 March 2014
Thank you for reviewing your recent experience with Gloucester Twigworth Premier Inn. We are delighted that you enjoyed your stay with us and we are looking forward to welcoming you back in the future.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgwater
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 11 March 2014

Premier Inns offer the same service nationwide & providing their staff training is the same, you receive the same service where ever you stay.
The staff do make the stay very comfortable & I'm happy to say we were not let down. All of the staff were very friendly, even the cleaning staff.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammie007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation Team Member at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 25 March 2014
Thank you for reviewing your recent experience with Gloucester Twigworth Premier Inn. We are delighted that you enjoyed your stay with us and we are looking forward to welcoming you back in the future.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
devon
Level Contributor
276 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

First time of staying and it was a fairly good stay. The room was warm and comfortable, the staff friendly. It was a bit noisy with doors banging and footsteps until midnight when it did quieten down, although as we were in Room 1, we were near the doors and reception.
We also ate at the restaurant next door for evening meal and breakfast and it was all very nice.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrissie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation Team Member at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 10 March 2014
Thank you for reviewing your recent experience with Gloucester Twigworth Premier Inn. Please accept my sincere apology for the noise disturbance during your stay. At premier inn we always strive to make sure that our guests enjoy their stay in a comfortable environment. Our reception team is available 24hrs and can transfer you to a room you’re a comfortable in. Please be assured that your comments have been discussed by team members responsible for noise management.

Once again thank you for taking the time and effort to review our Hotel.

Kind Regards

Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bilston, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 March 2014

Excellent service and cleanliness despite reading previous Trip Advisor comments. Would recommend although we did not eat at the restaurant purely out of choice. Wifi a problem but sorted by staff when mentioned and the provider is being changed soon--not hotels fault.



  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdiKamanalagi, Reception/Reservation Team Member at Premier Inn Gloucester (Twigworth) Hotel, responded to this review, 10 March 2014
Thank you for reviewing your recent experience with Gloucester Twigworth Premier Inn. We a delighted that you enjoyed your stay with us and we are looking forward to welcoming you back in the future.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gloucester (Twigworth) Hotel

Property: Premier Inn Gloucester (Twigworth) Hotel
Address: The Oakwood Tewkesbury Road | Twigworth, Gloucester GL2 9PG, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gloucester (Twigworth) Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Nestled in the quaint village of Twigworth, near Hartpury College and the Nature in Art museum ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Gloucester North Hotel Gloucester
Premier Inn Gloucester (Twigworth) Hotel Gloucestershire

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