Stayed in a family room with average temperature outside. Our room was on the first floor and was much smaller than we expected compared to other Premier Inn Hotels we have stayed at. That said it was extremely clean and there were more than enough towels for our family. The reception staff were very friendly and helpful. Our room was 26 degrees when we arrived and remained at that temperature for the duration of our stay. It was unbearable in the room as it was just too hot. The desk top fan did not work when we tried it in the middle of the night and we did not want to disturb our children further by going to reception for a replacement. Due to this we had little to no sleep and our young children were restless. Having the window open made no difference at all. When we went down for breakfast the next morning we mentioned it to the reception staff and they provided us with a replacement fan immediately. We were very thankful of this but the room remained unbearably hot whilst we tried to get ready for a wedding. We felt hot, sweaty and uncomfortable....which is annoying as we stayed in a hotel the night before in order to be chilled out and relaxed. There was another family a few rooms from us reporting the same problem...the room was far too hot! On checkout my wife mentioned this problem again to reception and they offered a full refund without any hesitation. This hotel needs air conditioned rooms. It's a lovely place with lovely staff but I would not stay here again unless there was air conditioning installed in the rooms. I cannot imagine what it would be like on a hot day.
The table table pub adjoined to the hotel is lovely with a very relaxed atmosphere. The staff again were very lovely. Our evening meal was basic pub food but did not cost the earth and our breakfast was absolutely lovely, with plenty of choice.
In summary, lovely place, lovely staff, great atmosphere....far too hot !
- Official Description (provided by the hotel):
- Nestled in the quaint village of Twigworth, near Hartpury College and the Nature in Art museum ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Gloucester North Hotel Gloucester
- Premier Inn Gloucester (Twigworth) Hotel Gloucestershire