After reading glowing reviews about how old and full of character and charm the New Inn had, my boyfriend and I were looking forward to our stay.
Having stayed in an old Georgian Inn in Hay-on-Wye a few days prior and a Victorian house in Penarth, we appreciate older properties with quirky features(uneven floors, exposed beams, etc). All that excitement vanished when we entered the New Inn. After having to find an employee to check us in(in the pub of all places), we were a bit annoyed but not overly so. We were happy to have a place to stay near the Gloucester Cathedral(which is stunning).
Upon entering room 214, we realized that there were many issues. My heart sank as I realized we had to stay the night. I didn't mind the uneven floors, decor or the exposed beams. I find those details to be special and make staying in an old property unique. However, upon entering the room we found ourselves killing half a dozen fruit flies(?). The thought of them flying overhead as we slept made us uncomfortable, so we did our best to find them all before we slept.
The carpet looked like it hadn't been cleaned in about a week. I've never actually seen a dirtier carpet in a hotel(new or old). I was scared to take my shoes off and decided to wear 2 pairs of socks so I wouldn't be in contact with the filthy carpet. The carpet is dark so it was easy to see gray dust everywhere, along with other lint and crumbs. Stains were present also, but I didn't feel bothered by them as I did from the even layer of dirt sitting on the carpet. Maybe the vacuum used is just really weak?
Having taken pictures of every hotel I've ever stayed in(for memories), I took none. I didn't want to remember the filth. In hindsight, I wish I had, to show future customers that I am not being picky. My boyfriend, who worked in a hotel a few years ago when he was in college, was equally appalled.
When we entered the bathroom we noticed that it was dirty. At the base of the electric shower panel, there was a thick layer of crusty orange growth. It was at least 6 inches long and looked hard. This couldn't have grown in one day and I imagine it has been here for a few weeks. I've never seen that in my life and there is no excuse for it. Rust is one thing, but this was thick and crusty.
Lastly, just a tip for anyone who still wants to stay in this room, number 214. The pub is directly underneath so you will hear dance music until about 11pm(on Thursday anyway). We were tired, but decided to watch TV until the pub closed. Luckily it did so around 11pm, so we were able to sleep. If you need to sleep earlier than 11pm, just bring earplugs.
Having read responses from the management, the condition of this room makes sense. They do not graciously answer to complaints, they just respond in a defensive manner. At the forefront of customer service is taking in criticism with an open mind, not an aggressive and angry attitude. Maybe because the rates are low, we shouldn't expect a better attitude or service? When I see rude management I just run the other way, which I should have done when I read reviews prior to booking.
As I only stayed in room 214, I can only recommend that you not stay in this room, for the reasons I listed. I do not know about the condition of the other rooms (and why have *one* dirty room and many clean rooms?). The noise was acceptable(including the loud pigeons in the morning), but the filth was not deserving, even at the low room rate. We didn't try the complimentary breakfast, considering the filth we experienced. I did not want to tempt fate and get sick.
Another tip: Figure out where you will park, before you get to the hotel. Since the hotel is located in a pedestrianised area, you have to know where to park before getting to the hotel. Parking is not obvious, so a little research beforehand will save you from driving around in a circle.
The lessons I Iearned from this experience are to pay more for a room and run the other way when management responds to complaints in a defensive and rude way.
- Official Description (provided by the hotel):
- 15th century galleried inn with rooms mainly set around a courtyard on first and second floors. There are no ground floor rooms. Our main bar is a centre of entertainment and we offer live music on Thursday and Friday until midnight and karaoke on Saturday until 2am. Kindly note that we are in the City Centre and guests are advised this is not the place for a quiet break. Reccommended parking is available at Bruton Way NCP (opposite the railway station) - GL1 1DG. Drop off area in New Inn Lane GL1 1EA. ... more less
- Reservation Options:
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- Also Known As:
- New Hotel Gloucester
- The New Inn-Relaxinnz Gloucester, Gloucestershire