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“historic building - ideally placed, but grubby”

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The New Inn-Relaxinnz
Ranked #13 of 21 Hotels in Gloucester
Rushden, England, United Kingdom
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“historic building - ideally placed, but grubby”
Reviewed 29 September 2013

Ideally placed for town centre . Lovely old building. Rooms are dated. Hadn't been cleaned probably. No toilet paper, last guests towels and cups in bathroom. Told reception who cleaned cups and gave toilet paper but never cleaned the loo so had pleasure of looking at old skid marks!!! Pap test out of date for electrical items. Mattress old and lumpy so spent uncomfortable night with little sleep. Chose 4 poster room, wish didn't as looked like hadn't dusted for years.

Room Tip: not worth paying extra for 4 poster - just a dust catcher!
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank Carole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
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ceredigion
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 September 2013

Amazing old building with lots of nooks and crannies, we had a room on the top floor which was large and very clean with all the idiosyncracies of a 15th century structure ,with wooden beams and a floor that tilted in all directions!
It's a shame that the decor is that of a late 20th century hotel type,but it was well equipped and made for a very pleasant stay
Previous reviews had mentioned the noise issue with it being a city centre hotel,so earplugs are essential for a street facing room
All the staff were professional ,helpful and friendly ,the menu was typical pub food,the steak was very good though!
Worth noting that there isn't car parking attached and you use the nearby NCP at a reduced rate -it is a little walk away and was difficult to find initially ,but we rang the hotel and the receptionist gave us clear directions
Overall this was a great hotel for the price we paid via a booking site, and well worth it just to be able to stay in such an old historical place.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank kifiad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 September 2013

Having stayed here, I am afraid that I cannot recommend it. Room provided without duvet and even after 3 requests to guy who seemed to be in charge it never came. Room dusty and in need of major makeover. TV not working. Sorry to write this but just not good enough and this place could be amazingly good. Also, very noisy karaoke bar and late night revellers making racket in the courtyard.

Room Tip: No additional comment to offer.
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  • Stayed September 2013, travelled on business
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Helpful?
3 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gloucester hotels

Liverpool, United Kingdom
Level 4 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 September 2013

We stayed one night in the Lady Jane Grey suite which is on the first floor at the front, we did not hear any 'street noise' at all overnight as no cars pass that way. The building itself is fascinating (how often do you get the chance to stay in a 14th century inn?) with the historical story explained clearly in the cobbled courtyard. We found the staff to be friendly and helpful and the breakfast was fine. We would happily stay there again.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank minniaslam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 6 Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 September 2013

Pros: Friendly professional staff, a very picturesque building, a central location and decent traditional English food.
Cons: Rooms at the front suffer from street noise, rooms at the back suffer from noise from the pub on the ground floor, which seems to be a thriving social hotbed.

The room was slightly tired, with a bit of peeling wallpaper and torn net curtain but clean and well furnished. Wifi didn't make it to my room, but worked a treat on the 14th century balcony just outside.

All in all, a nice change from the pedestrian norm but you couldn't call it peaceful.

Room Tip: Take earplugs.
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  • Stayed September 2013, travelled solo
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Helpful?
1 Thank myjlcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnedosa, Canada
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2013

Recently spent 2 nights in this hotel in the heart of Gloucester. I cannot fault the service, very friendly, professional and helpful. The New Inn is a bit of a misnomer, actually built in the 1300's or 1400's!! It is a characterful hotel with a central courtyard that opens to Northgate St.
The room I stayed in (208) was clean and comfortable. The full English breakfast was just right for setting us up for a day's sightseeing. Lunch was very popular and looked really good, but wasn't able to try it. The bar had a good selection of beers and just the thing when finishing a day out.
There are no lifts, but given that the building is listed and 700 years old - it's hardly surprising!
Only down side was lack of convenient parking.

Room Tip: 1st floor is easier to get to.
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  • Stayed August 2013, travelled with friends
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Helpful?
1 Thank JamieWillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

It was like Fawlty Towers without the Basil but lots of Manuels. It must be difficult for Relax Inns with old properties like this. Difficult to renovate, decorate or even clean properly, but it seems like very bad use of a lovely building. No toiletries till the day I left. I asked for a quiet room and was woken at 6.30am every morning by what sounded like a massive hovercraft but was probably the kitchen extractor. It's the little things that get you though. Breakfast seems to be Full English or Full English. So I had Full English, but for me that needs Brown sauce. On the first day I asked for sauce and was given and empty bottle, they brought me another then another then another -each empty. Next day same thing, the same four bottles. Third day the same by which time I pointed out there was a Tesco a few doors down, Thursday I offered to go myself, Friday the cook didn't turn up so I didn't need sauce.
Something's amiss at RelaxInns methinks.

Room Tip: Don't think I can help.
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  • Stayed September 2013, travelled on business
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Helpful?
2 Thank Toucando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The New Inn-Relaxinnz

Property: The New Inn-Relaxinnz
Address: 16 Northgate Street, Gloucester GL1 1SF, England
Region: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #13 of 21 Hotels in Gloucester
Price Range (Based on Average Rates): £
Hotel Class:2 star — The New Inn-Relaxinnz 2*
Number of rooms: 36
Official Description (provided by the hotel):
15th century galleried inn with rooms mainly set around a courtyard on first and second floors. There are no ground floor rooms. Our main bar is a centre of entertainment and we offer live music on Thursday and Friday until midnight and karaoke on Saturday until 2am. Kindly note that we are in the City Centre and guests are advised this is not the place for a quiet break. Reccommended parking is available at Bruton Way NCP (opposite the railway station) - GL1 1DG. Drop off area in New Inn Lane GL1 1EA. ... more   less 
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Also Known As:
New Hotel Gloucester
The New Inn-Relaxinnz Gloucester, Gloucestershire

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