We have been staying at The New Inn for many years and it has always been great but sadly our last visit was so disappointing we won't be staying again. Over the last few years there has been a regular turnaround of staff/owners/management but every time the staff have been welcoming and helpful and the basis of our complaints for our last visit are not directed at them, apart from one.
When we arrived I went to reception to book in, the reception staff were sat in the lounge area of reception (I thought they were guests!) one young lady got up and greeted me and progressed to 'checking' me in by leaning rather awkwardly over/across the reception desk, very unprofessional! Next I was to find out that guests can no longer park free of charge in the car park adjacent to the hotel, if you want free parking you have to park about 10 minutes walk away. We usually have a toddler with us, so that is a great inconvenience for us. The room, The Oak Suite, was extremely poor and I would have rather saved my money and booked a double room. It was poorly laid out, the couches were so dated and broken they looked like they had retrieved them from a skip! The wardrobe was very poor quality and broken too, all in all the furniture let this room down greatly. Our final big disappointment was the fact that breakfast on a Sunday was over at 9.30! I am sure on our previous visits it was 10.30 or at least 10am, we felt that this was ridiculously early for a Sunday. So sadly, The New Inn, with all its beautiful characteristics has let itself down and we will be moving on to The New County.
- Official Description (provided by the hotel):
- 15th century galleried inn with rooms mainly set around a courtyard on first and second floors. There are no ground floor rooms. Our main bar is a centre of entertainment and we offer live music on Thursday and Friday until midnight and karaoke on Saturday until 2am. Kindly note that we are in the City Centre and guests are advised this is not the place for a quiet break. Reccommended parking is available at Bruton Way NCP (opposite the railway station) - GL1 1DG. Drop off area in New Inn Lane GL1 1EA. ... more less
- Reservation Options:
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- Also Known As:
- New Hotel Gloucester
- The New Inn-Relaxinnz Gloucester, Gloucestershire