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Jurys Inn Derby
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Reviews (1,966)
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1,466 - 1,471 of 1,966 reviews
Reviewed 14 July 2014

We were disappointed on arrival to see that the car park was full. This was unexpected and left us a little flustered in the middle of traffic when we had to turn around and try to find somewhere safe to park in an unfamiliar city centre.
Check-in involved a lengthy wait behind a group of golfers who had apparently made a group booking under someone else's name which was causing some confusion. However, the young lady on the check-in desk (later tending bar and also serving food) was actually very efficient, helpful, polite and professional).
Our room was fine; large enough, comfortable with good furniture and small but pleasant bathroom. The highlight was definitely the view over Derby city centre (we had inadvertently chosen an excellent night with clear skies and a full moon, really picturesque).
We noticed that a tray full of dirty plates etc. which had been left in the corridor by the time we arrived at 7.30pm was still there when we returned from an evening out at around 11.30pm.
The next morning while waiting for a lift (these seemed temperamental) a team of 3 cleaning staff were bringing a large bucket and mop into the lift. I'm not quite sure how, but they left the floor absolutely soaking wet in their wake, all across the floor and into the lift so that we were actually lifting our trouser legs up to avoid getting them wet. There were little plastic signs warning of 'wet floors' but the sheer volume of water on the floor was ridiculous. I overheard one of them say something about 'getting some towels or something' but it seemed clear that some training was required on how to use the mop and bucket.
Breakfast was a buffet and was basic but adequate.

Room Tip: The higher the better!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Lynda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise J, Manager at Jurys Inn Derby, responded to this reviewResponded 8 August 2014

Dear Lynda T

Thank you for taking the time to write a review regarding Jurys Inn Derby. I would like to apologise for the issues you faced in the morning in regards to the lifts. This issue has been address with the team and going forward better working practices have been implemented.

Once again please accept my apology and if you wish to discuss the matter further please feel free to contact me on the below email

louise_johnstone@jurysinns.com

Kind Regards

Louise Johnstone
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

Stayed two nights, great staffs, great foods and room fantastic (couldn't ask for better room) got everything you need. Breakfast was fantastic. Car parking doesn't come free which is disappointing though. Highly recommended!!! So so close to city center and Westfield shopping center and good nightlife! :-)

Stayed: July 2014, travelled with family
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

We stayed at this hotel after visiting alton towers.... It was easy to find, parking under the hotel, clean room, modern decor & located in the centre of derby. The bar is lovely with a beer terrace! £40 a night for two people, you can't go wrong!

Stayed: July 2014
1  Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Arrive later than expected, as it took 40 minutes to find the hotel and park (having found the hotel the car park was full, which mean going round the one way system again to get into the mulitstory car park nearby). The staff were friendly and helpful. The room was clean and comfortable. I had a room on the 4th floor with an accessible bathroom. The walk-in shower was great, although the floor flooded (not badly) when I used the shower. The sink was small and did not drain quickly. Infact the sink was very small compared with the kettle - which might explain how the sink had been badly cracked. Staff in the bar sorted me a sandwich as I arrive after the gas had been turned off in the kitchen (10.00 pm). Breakfast was good. I had car parking in the public car park included in my stay, but this turned out not to be the case on exit (not best to discover this at the car park barrier). That said, the overnight fee only turned out to be £1.30. Overall a good stay and would stay again.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

We stayed in a family room on a deal for £40 for a friday night which was great. The hotel is fairly new and in a good location. Would recommend to anyone having a night out in Derby. The hotel was all you come to expect of a Jurys Inn, clean and bit nicer than your budget chains.

  • Stayed: May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank LukeChurchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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