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“Excels in poor service and terrible coffee”

Thorntons Derby Westfield
Ranked #20 of 28 Coffee & Tea in Derby
Restaurant details
Ilkeston, United Kingdom
Level 6 Contributor
123 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 434 helpful votes
“Excels in poor service and terrible coffee”
Reviewed 4 August 2014

Only come here if you don't mind sharing your table with everyone else's used cups and plate because clean and tidy tables you will NOT find here. Staff look as miserable as sin and the coffee does not have that rich full taste that you want from your brew. There are plenty other places to enjoy a coffee nearby, just walk on past this one.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank MarieJanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 reviews from our community

Visitor rating
    12
    8
    8
    5
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Nottingham, United Kingdom
Level 5 Contributor
69 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Not the place to go for a coffee”
Reviewed 7 January 2014

We ordered two coffees which come with a Thornton's chocolate. The chocolate was delicious but even though we persevered to try and drink the coffee we failed and we both ended up leaving over half a mug. It was tasteless and thin. We have had nice pots of tea before but when we fancy a coffee we shall be heading to Costa instead (there are three Costa's in/around Westfield :-)

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
Helpful?
3 Thank JaWte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“unsatisfactory experience. Won't use again ! ! !”
Reviewed 2 December 2013

This was a really unsatisfactory experience, shame that NONE of the staff could manage a smile, and a woman clearing the tables virtually insulted my wife when asked would she mind clearing the table we were going to use she replied " when I've got time " and walked away.
All I can say is nice chocolate SHAME ABOUT THE STAFF!
Ps, and do they know it's Christmas???

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Barry991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level 3 Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Best coffee in Derby”
Reviewed 10 October 2013

This is by far the best coffee shop in Derby.
I need my coffee fix every day and having tried the rest I always return to Thornton's it's by far the best coffee served in Derby and a free chocolate with every cup!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 5 Contributor
48 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“chocolate Heaven”
Reviewed 29 April 2013

Typical Thornton's, Gorgeous Chocolate, off the planet prices, what more is there to say???

It's a lovely clean shop as always, very popular, just a shame the price they charge for goods rendered are through the roof, should be cheaper, after all it's only chocolate at the end of the day...

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank neddyseagoonNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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