I booked this restaurant as it had a high rating on Trip advisor.
We arrived at the appointed time. No welcome, no recognition of any booking.
We were seated right away. Menus were presented.
The waitress was attentive.
The menu was basic. This is an Italian restaurant with no olives. Don't ask for them.
Garlic bread starter was ok.
We asked for an unbreaded calamari starter but not the Frankie and Benny bought in breaded type. Unbreaded calamari was not possible. I will let you guess why not.....
The mixed side salad stater was poorly presented, lacking in flavour and the very poor quality cheap and nasty Balsamic vinegar really did finish it off. Considering this was supposed to be a quality restaurant - why skimp?
Service was painfully slow. I considered leaving, as one couple did without getting their food, but thought it rude to the owner to do that.
Main courses - I had a steak medium rare. It was medium rare. But the quality was poor considering it was £16
My wife had a chicken salad. The chicken was cooked ok, it was uninspiring.
I did not ask for the dessert, we would probably still be there.
As I feel it was unfair just to leave a report here without addressing the owner, we did just that.
Remember that customer reviews are subjective. He would not accept any of our views as feedback.
His terse comments left me feeling, in no uncertain terms, that my view as a customer counted for nothing. He was always right.
He blamed any delay on being the opening night of a refurbished restaurant. This was odd as I had booked and it was never mentioned. If it was the opening night why not mention it when arriving. Why not have extra staff to try annd take up the strain.. Why not make it a special evening, domething to be proud of rather than the lucklustre and frankly appalling servicee we did receive
I would recommend this restaurant for an episode of Gordon Ramsey's Kitchen Nighmares.
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