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“Get the Party Started...still waiting!”

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Holiday Inn Derby Riverlights
Ranked #11 of 29 Hotels in Derby
Certificate of Excellence
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Get the Party Started...still waiting!”
Reviewed 10 December 2011

"Get the Party Started" from the Christmas Party Nights choice, £24.95pp for a 3-course Christmas meal, and entertainment from Resident DJ. The worst ever Christmas Party night:
The setting looked fantastic, right in the centre of Derby for easy commuting for my party of 18. Upon entry the modern and well lit building presented an inviting atmosphere for a good evening, apart from the rather extortionately priced bar, but then again it is Christmas so we come to expect inflated bar prices.
Then the evening just got worse as we entered the room for our venue. Seven tables of nine all well presented, but we did not expect to have to endure the awful music not just during our meal, but throughout the night. The “Resident DJ” must most certainly be the worse I have encountered…ever! For a Christmas Party, I only counted 4 Christmas related songs all evening. The choice of music was so bad, people were sitting at their tables laughing in disbelief at the awful selection of songs, rather than enjoying themselves.
The meal was served by polite waitresses, who managed to serve the 63 guests in quite good time. Starter of Smoked Duck – good. Main course of Turkey Roulade, with roast potatoes, carrots, parsnip, and brussel sprouts, and a splash of gravy: very poor. The three very small rolls of Turkey were disappointing, with the less than el-dente carrots and Brussels which were barely cooked at all, needed some gravy to help eat then with. Sadly most of our table had finished the main course by the time we were offered any extra servings of gravy. And so on to the desert; my Christmas Pudding arrived in a pool of custard, so I and a colleague asked to have one with no custard on it. We waited and waited and when all my table had finished their dessert, our Christmas puddings arrived. Having been microwaved to destruction. I found some in the centre of the very small pudding that was edible, but the remainder was sent back to the kitchen.
The whole night made us laugh, but through disbelief at how bad it all was not through enjoyment, which goes to explain why many of the guests left before 10.00pm, rather that the expected end of 1.00am.
If you want to book a Christmas meal and evening out, DO NOT waste your money on Holiday Inn at Derby Riverlights.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Cleanliness
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Helpful?
1 Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 23 December 2011
Dear Guest

Thank you for taking the time to complete your recent Trip Advisor response.

I am very concerned that the standard of our Christmas Party Nights did not meet your expectations; and your decriptions are certainly not the kind of service we want to provide.

With regard to the DJ, he does work from requests so I apologise that this system must have meant Christmas songs were possibly not played as much as you would have liked. I will give this feedback to the DJ.

Your comments regarding the food options will certainly be discussed with our Head Chef for revisions for 2012.

I do hope that this experience does not deter you from visiting the Hotel again in the future.

Kind Regards

Carrie-Louise Darby
General Manager
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Rating summary
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Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
London, United Kingdom
Level 2 Contributor
5 reviews
Reviewed 2 December 2011

My place of choice to stay in Derby and I have stayed in more than my fair share.

The rooms are nice with a big bath and the exec suites are huge. Breakfast is tasty and plentiful and the restaurant menu is quite broad. Generally, the food is very although I have heard of a few cases where people have been unlucky. For a hotel in this price range the gym is also very good. Location wise it is very central to everything you need: bars, restaurants, bus / train station and is located right next to the new Westfield centre.

The staff are all pleasant and friendly too

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
Thank martin_heaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 8 December 2011
Dear Guest

Thank you for completing the Trip Advisor review following your recent stay with us.

Your comments were very positive and will be shared amongst the departmental teams.

We do hope that you visit us again soon.

Kind Regards
Carrie-Louise Darby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level 5 Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 1 December 2011

We wanted a city centre hotel for our disabled daughter to spend the occasional weekend in town with her carers and looked at the 3 newest hotels: Jury's Inn - no adjoining rooms, lift access from car park through the kitchens!; Hampton by Hilton - 50 yards from the road, nice adapted rooms with adjoining room but beds far too high; and finally the Holiday Inn which was by far the best.

In terms of access to it, the reception is at street level with disabled (3 hour) parking outside. There is (I think) a low-level desk at reception for wheelchair users. The hotel is very central - just across the road from the market, shops & cafes, with the Westfield centre shops & cinema just beyond in one direction and the Quad Center and Assembly Rooms in the other.

The accessible room has been designed with a lot of thought. It is an enormous corner room with 2 large single beds and most adaptations you could ask for - low wardrobe, non-slamming door, large bathroom with fold up shower seat and low sink. There is even a facility for the hard of hearing to plug in an alarm pillow. There is a small fridge where specialist drinks or medicines can be kept. The adjoining room is a standard double room.

She has stayed there twice now and every member of staff went out of their way to welcome her and make her and her carers' stay comfortable. Any requests were dealt with very quickly. She will be going back.

The icing on the cake is Holiday Inn's enlightened policy of providing carers with free accommodation in the adjoining room when accompanying disabled guests. Good for them.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
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Helpful?
Thank DerbyVoyagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 2 December 2011
Dear Guest

Thank you very much for your review.

I can honestly say that we pride ourselves in providing all of the facilities to enable us to welcome our guests requiring accessible rooms. The Holiday Inn policy offering a complimentary carer's room does enhance this.

We do hope that your daughter will return to the hotel again in the future.

Kind Regards
Carrie-Louise Darby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
essex
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 November 2011

The room and common areas were very clean and well presented.
The food was disgraceful.
Breakfast - pre-cooked breakfast - kept tepid under lights - why would anybody believe to serve this up in any hotel is appropriate - let alone a 4 star.
The Italian restaurant - reheated food yet again - poorly seasoned and presented - extremely poor quality food. To make and serve such terrible food is difficult but the cook [not a chef] here managed it.
Do not eat here there is far better places to eat in the town.

How this rates 4* is beyond me. I would not bother again.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
1 Thank simco1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 30 November 2011
Dear Guest

Thank you for your recent review.

I am appauled to understand that our usual high standards for both food quality and presentation did not reflect during the time you were resident with us.

I can assure you that your comments will be shared with our kitchen team to ensure that we revisit our standards, as we certainly wish to exceed our guests expectations every time they dine with us.

With regard to the actual products; they are all freshly made, whether at breakfast, lunch or dinner; including our pizzas which are homemade in our own wood burning oven. We recently were finalists in the Derby Food & Drink Awards, reflecting our passion for the Stresa Restaurant concept.

I do hope that you would consider visiting Stresa Restaurant again.

Kind Regards
Carrie-Louise Darby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London,England
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 November 2011

we stayed in this hotel in December 2010, but only just got around to reviewing now. The hotel was virtually brand new and had that wonderful new carpet/decor smell. We were a family with two young children and took an interjoining room, which was a must for us with such young children. These rooms are not available in many other hotels and make all the difference to us as we can have independence without waking kids but also the security of leaving the door between us open when sleeping.
The hotel is briliiantly situated if you want to shop shop shop! it is on the doorstep of the Westfield shopping centre. The only slight snag was the parking which is not onsite but a 2 minute walk up the road in a public car park.

  • Stayed December 2010, travelled with family
    • Value
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Helpful?
Thank moishelondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 30 November 2011
Dear Guest

I am glad that you have found the time to complete a Trip Advisor review after your initial visit nearly a year ago. You did visit within the first month of us opening; and I can confirm that the Hotel as it is coming up to its one year anniversary tomorrow, is the exact high standard product that you initially saw.

We do hope to welcome you back to the hotel again; if only so that you can do some Christmas shopping in the Westfield Centre next door!

Kind Regards
Carrie-Louise Darby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level 6 Contributor
165 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 330 helpful votes
Reviewed 24 November 2011

This hotel is a nice modern hotel with a good location, modern interior and comfortable bedrooms with lcd tv. There are positives and negatives to this hotel when you compare it with the Hampton by Hilton next door to it. The Hampton provide free breakfast, the Holiday Inn you have to pay for breakfast. The Holiday Inn has a small fridge in the room which comes in handy, the Hampton has no fridge. Both hotels have a small gym, but Hamptons is slightly better. The Holiday Inn has a green LED bulb underneath the sink in the bathroom, to me this is a nice extra touch as at night time when going to the bathroom it is easy on the eyes. The Internet is free at the Hampton, the Internet is £3 (I think) at the Holiday Inn. There are more front desk staff at the Hampton when checking out and are effecient, sometimes when checking out of Holiday Inn you could have a long wait, as they are short staffed. You can buy takeaways and eat your food in the Hampton Inn and use their cutlery, in Holiday Inn they have their own restaurant (available to Hampton Inn Guests). Both hotels have their good and bad points, but if I was to choose one, I would choose the Hampton. Hampton Inn is slightly cheaper than holiday inn.

Room Tip: Choose a riverside room, the bus station side is noisy.
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SukyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 30 November 2011
Dear Guest

Thank you for completing the Trip Advisor Review.

I appreciate all of the comparisons you have made between ourselves and the Hampton; which are mainly the reflection of the Holiday Inn being a four star, whilst the Hampton is a three star offering.

Our rates are always competitive to ensure that we offer value for money.

Kind Regards
Carrie-Louise Darby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire, UK
Level 6 Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 20 November 2011

Stayed here on a friday night to go out on the town at night and spend the next day shopping at westfield. Paid £65 for the executive suite which was ment to be £130 so it was a bargin. The room was massive and it had everything in there. Was really clean and comfortable too. The bed was huge, soft and very bouncy. the hotel was very modern and I enjoyed it.

Would definatly stop here again in the future, the only downside was the car parking as there is no dedicated park for the hotel, you get a discount ticket for the westfield centre.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesbailey999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review, 22 November 2011
Dear Guests

Thank you for leaving your comments on Trip Advisor.

I am delighted with your comments, and glad that you enjoyed your recent stay with us.

Hopefully, we will welcome you to back to the hotel again soon.

Kind Regards
Carrie-Louise Darby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Derby Riverlights

Property: Holiday Inn Derby Riverlights
Address: Morledge, Derby DE1 2AY, England
Phone Number:
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Derby Riverlights 4*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Derby-Riverlights is situated next to the Westfield Derby shopping centre in the heart of the city. Derby bus station is next door and we're a 10-minute walk from Derby Midlands rail station. Flights touch down at East Midlands Airport, 14 miles away. You'll feel relaxed when you step off the bustling street and into our sleek Lobby, with its 4-story glass atrium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Hotels.com, Superbreak UK, Ebookers, TripOnline SA, HotelQuickly, Cancelon and Evoline ltd so you can book your Holiday Inn Derby Riverlights reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Derby Riverlights Hotel Derby
Holiday Inn Derby Riverlights Derbyshire

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