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“Moder, city centre hotel”

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Holiday Inn Derby Riverlights
Ranked #12 of 29 Hotels in Derby
Certificate of Excellence
Reviewed 7 March 2014

Attractive modern hotel. Reception staff are very friendly and helpful. I made a booking error and they corrected this for me with no fuss. Our room was spacious with all the usual facilities including a small sofa and high back office type chair. There was a pleasant view over the river .
The bath/shower is quite small with a high step to get in and out.
We booked a meal in the restaurant. It was well appointed but with very few customers. In fact within a few minutes of arriving we were the only ones there! (It was Friday night) The menu and prices need looking at. The food was but average and some main course prices close to or above the £20 mark did not look value for money.
Very close to large Derby Market and big Shopping Centre.
Note of warning. There is no parking but the hotel has a concession in one of the nearby multi-storey car parks but make sure you get clear directions. I chose the wrong one and it cost me £15 more! A layby outside the hotel is available for drop off but it is busy.

  • Stayed: February 2014, travelled with family
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1  Thank JohnCBetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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331 - 337 of 591 reviews

Reviewed 7 March 2014

I have stayed at this hotel for a number of weeks now and have had a great experience. The hotel is clean and well looked after. The staff are extremely friendly and always happy to help. Whether this is Claire when booking rooms or the David and Fiona on the reception desk. I would highy recommend staying here.

  • Stayed: February 2014, travelled on business
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Thank Mattward1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

I have stayed in hotels all over the world and it is rare you find a team of such professional, caring and friendly people as those who work at Riverlights. I stay for business on a regular basis and after a difficult day at work, t makes a huge difference when you are made to feel so welcome and nothing is too much trouble. Highly recommended!!!!

Room Tip: I have never had reason to be disappointed
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  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

This is a hotel in the center of Derby close to the shopping mall, also near to the bus station. Stayed in hotel for business and with a taxi rank outside was very convenient. Visited the hotel restaurant which was not very busy but during meal it took a long time to attract attention for more drinks etc. It was also quite expensive for what you get and no one came to ask if everything was OK. Rooms were a good standard and very clean, also had free Wi-Fi. Would probably stay there again but preferred the holiday inn express in Pride Park.

Room Tip: Try not to book a room opposite the bus station can be a bit noisy
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  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Derby Riverlights, responded to this reviewResponded 15 March 2014

Dear Pat B,

Thank you for taking the time to provide feedback on your stay. We were glad to see you enjoyed your time as our guest. We also appreciate the high scores for Cleanliness, Rooms, and Sleep Quality. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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Reviewed 26 February 2014

I booked here as I'm on business and needed a bit of comfort whilst I worked. There is a stupidly loud bar underneath and it's banging so much the windows are shaking in sympathy.

Definitely cannot recommend this hotel to anyone.

Stayed: February 2014, travelled on business
Thank Hatclub2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Derby Riverlights, responded to this reviewResponded 13 March 2014

Dear Hatclub2000,

Thank you for taking the time to express your thoughts and concerns. I sincerely apologize for any disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Your feedback is very important to us as this continually helps us improve the guest services we offer to our guests.

Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 26 February 2014 via mobile

The hotel itself was very nice for the price we paid online on the day corridors and room very bright and modern. Downsides we're the carpet in our room wasn't fitted properly and was coming up at the edges of the room next to the beds, noticeable when walking on it that the carpet wasn't touching the floor below until you stepped on it! We had a room that faced a courtyard type patio area in the middle of the building, with views Into other peoples rooms. On the upside it was quiet but they could put some big plants or something in the middle so people aren't looking out of their window straight into someone else's? A while after checking in we we're watching TV when the air con started making a loud buzzing, we called down to reception who told us they would 'reset it' from downstairs, quite possibly the standard response so they don't have to come up. After a few minutes it had stopped, but once again at around 2am the sound came back and woke us both up. We called down again and they once again said they would reset it, and once again it stopped after a few minutes. We decided to then off the air con at this point and open the window in the hope of sleeping the rest of the night undisturbed, but at around 4am the noise woke us once again, so we called reception and asked them to send someone up, who took the panel off in our room and turned off the system.
When asked about how our stay was we told them about being kept awake but got a response of 'I'm sorry to hear that' before continuing to take payment. Hotel staff throughout were friendly but none seemed to take ownership and deal with our problem during the night or even try to make amends in the morning, they could've provided us a complimentary breakfast or even just waived the car parking. Either would've cost them little or nothing. If I was staying at a travelodge I'd of probably expected that, but paying a premium for a holiday inn which is clearly aimed at businessmen and returning clients I was disappointed they did so little to make us want to return.

Stayed: February 2014, travelled with friends
Thank Dan2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Derby Riverlights, responded to this reviewResponded 13 March 2014

Dear Dan2008,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I sincerely apologize for the experience you had. Your comments about the AC unit in the room have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 24 February 2014 via mobile

Stayed this weekend. Really surprised how clean and fresh this hotel is. Comfortable big bouncy bed. Location great for shopping. Quiet at night. Top class restaurant with a good choice s a tad expensive and not expected in an inexpensive hotel. Great welcome from reception staff. Well done all at the the holiday inn. Only gripe was finding the carpark just have hotel on your left go to traffic lights with bus station on left go under car park bridge turn left and enter carpark on your left. Enjoy your stay we did

Stayed: February 2014, travelled with friends
Thank Vanetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Derby Riverlights

Address: Morledge, Derby DE1 2AY, England
Phone Number:
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #12 of 29 Hotels in Derby
Price Range: £55 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Derby Riverlights 4*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Derby-Riverlights is situated next to the Westfield Derby shopping centre in the heart of the city. Derby bus station is next door and we're a 10-minute walk from Derby Midlands rail station. Flights touch down at East Midlands Airport, 14 miles away. You'll feel relaxed when you step off the bustling street and into our sleek Lobby, with its 4-story glass atrium. ... more   less 
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Also Known As:
Holiday Inn Derby Riverlights Hotel Derby
Holiday Inn Derby Riverlights Derbyshire

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