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“Retraining needed across the board”

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Hallmark Hotel Derby Mickleover Court
Ranked #9 of 29 Hotels in Derby
bedfordshire
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Retraining needed across the board”
Reviewed 21 August 2013

Shame a place can be so let down by a few little but utterly annoying things and staff. We booked a short break here, two nights B&B (room upgrade) with dinner on the first night through Hotel Exclusives for £132.05 with two glasses of fizz on arrival. Sounds like everything should get off to a wonderful start, but don’t be fooled. The reception staff had never heard of the deal, no fizz and had to ask for our upgrade. Then they wanted to charge us even thou we had pre-paid at the time of booking. They said they would check with their reservations manager in the morning and get back to us, this was the clueless reception manageress.
Room was adequate, big bed, tv ect ect all you’d expect from a four star, let down by a poor shower and air con that couldn’t be adjusted, just ON or OFF.
But still not put off. We headed into the nearby village for a stroll, a twenty minute leisurely stroll. There you’ll find a Tesco, two nice pubs and tea room. We had a drink in the Nags Head, nice alternative if you don’t fancy the prices in the hotel bar.
Now the dinner, a lovely menu and all inclusive, that is the stated items. Any other items are £2 for starters and £3 for mains. Very reasonable we thought. But as the all-inclusive options read so nicely we stuck to those. I had a lovely goat’s cheese bruschetta (thoughtfully advised it would take twenty minutes) worth the wait. My husband ordered the ham hock terrine, which arrived one step removed from frozen solid, and the bread was artic. Credit where its due, when we enquired if this was the correct temperature to serve it at we were told yes(???), but the bread should not be so cold so we were given room temperature bread.
The main course, another disaster and a meal of two halves. My husband ordered the battered fish, with chunky chips and a pea and mint mash. Lovely meal, hot, tasty and right the balance of pea and mint in the puree mash. But my choice unfortunately, a leek and red onion tart was as far removed from any tart I’ve made or eaten. It was a strip of unpuffed pastry, with a smear of onion relish/chutney and a sheet of leek and two wedges of cheese on top. You couldn’t cut it without risking the diners at the next table and as for appetising, even if I was starving I wouldn’t have persevered. Needless to say I sent it back. My alternative was pork belly on a bed of tasty red cabbage, perfectly acceptable but at this stage I just wanted to leave. The waitress offered to take my husband’s dinner and keep it warm while I waited for mine, just what fish and chips needs twenty minutes under a halogen bulb. So hence a main course of two halves, my husband ate his and I looked on and then he watched as I ate mine.
Pudding is pudding, and I’d like to say they got it spot on, but I can’t. Edible and sweet, but meringue is not Pavlova.
The wine was lovely, Chilean merlot and complimented to us as a result of such a disastrous meal.
Check out, like check in was a ridiculous affair. The same manageress as on arrival and equally unhelpful and unaware of the offer. She insisted that we were to pay as Hotel Exclusives were merely agents and she had personally contacted them the day before (conveniently couldn’t remember whom she had spoken with). So we paid, and were discounted £3 for the promised fizz, hate to think what carbonated trash it would have been at £1.50 a glass??? But unhappy we contacted Hotel Exclusives before leaving the car park and low and behold we had paid and the hotel should NOT have charged us. Hotel Exclusive said they would contact them straight away, which they did and we were refunded there and then. An apology, an explanation…don’t be silly. It seems retraining is in order across the board at Menzies Hotel Mickleover, from the kitchen to the reception.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dentalnurse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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English first
Newcastle upon Tyne, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2013

Just come back from a weekend break at this hotel and have to say we really enjoyed it. First of all lots of parking spaces. Rooms nicely furnished, clean and comfortable. Swimming pool and spa were great. Food was excellent and staff were polite and friendly had a fab stay and would definitely come back.

  • Stayed August 2013, travelled as a couple
    • Service
Helpful?
1 Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 August 2013

We found this to be a really good value hotel, excellent reception welcome, really professional waiting staff in the restaurant (especially the Spanish waiters) Food was good, awesome French onion soup. We used and enjoyed the pool - the only problem was that the bedding, (duvets, pillows and linens) were poor, and someone else in our party had the same problem in their room. On the whole, Menzies should invest in this place, give it a refresh in the decor and linens department - the excellent staff deserve it to do their work justice.

Room Tip: We were on the road side but found it quiet because of the double glazed doors so don't think th...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grania H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyne and wear
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 August 2013

we stayed here for 2 nights on dbb with 2 children. The reception is lovely staff couldn't of been more helpful brilliant offered to keep our bag as we were early, we had a coffee then got key to room. Room was on top floor in loft the children loved the loft wndows and we loved the huge space. Very clean fridge well stocked with drinks lots of hot drinks and clean soft bathrobes and slippers, We went swimming with the girls there is a steam room sauna jacuzi and a fair size pool. Again staff very nice and helpful and you get towels and lockers free. The only downside is the pool area isn't very clean and has a lot of cups left around which were still there on 3rd day ( this is why I gave a 4 and not 5)
We then got a shower and went for meal the food was fantastic defiantly a 5* couldn't fault the meal or the service fantastic.
The following day we had breakfast this was delicious staff didn't really tell us what to do but we just got stuck in and enjoyed it, very pleasant surroundings we went out for the day and got back late to a clean room and everything all stocked up again, the 2nd morning breakfast staff were lovely and told us where everything was very helpful and again tasty then we checked out with no problems
Staff 5*
Food 5* pus
hotel 5*
cleanness hotel 5*
Pool cleaness 1*
helpfulness of staff 5*plus

we plan on visiting derby again next year for calke abby and we will stay here. Defiantly recommended

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holidaysilove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Province of Alicante, Spain
Level Contributor
121 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 13 August 2013 via mobile

Having stayed at the hotel 2 years prior and enjoyed enough to go back, the hotel hasn't changed much if at all and perhaps needs a little refurbishment.
The hotel is nice, clean and staff are freindly.
Plenty car parking space.
The reception area is a nice open space with seating whilst waiting to dine and a small bar area.
There is a lift to the rooms.
We didn't use the pool area on this occasion.
The bedrooms are spacious and clean but do need a bit of TLC and freshened up which is the reason for average scoring. With freshening up the hotel would certainly score 4 or 5.
Easy access to motorway and centre of Derby.
Enjoy your stay

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire, England
Level Contributor
197 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 6 August 2013

My second visit to this hotel and it won't be the last. I can't enthuse enough about this hotel, the staff are superb and do everything possible to make your stay as pleasant as possible. I was part of a large party and everyone was of the same opinion. The food was good, the rooms are spacious and clean, the pool and spa facilities excellent. The restaurant does get a bit busy at times and there can be a bit of a wait between courses but the staff make contact throughout so you never feel as if you are forgotten. We had a large family gathering and were given a private room to dine in, the service was brilliant and - as always - pleasant.
From the efficient check-in to check-out we had a marvellous experience and I would recommend anyone to go to this hotel for any type of stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scotty129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2013 via mobile

This is a nice hotel and I love eeverything and the staffs are lovely but the my room wasn't that clean so they lack of cleaning but I'm using this against them but if they can improve on that then this is a nice hotel which I will definitely come again maybe spend five night there

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dayo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Derby Mickleover Court

Property: Hallmark Hotel Derby Mickleover Court
Address: Etwall Road, Derby DE3 0XX, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Derby Mickleover Court 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Hallmark Hotel Derby Mickleover Court is fabulously located in Central England, only three miles from Derby city centre. The hotel has plenty of free parking onsite and 99 comfortable bedrooms including 15 family bedrooms. The hotel offers lots of great facilities including a brasserie, lounge, bar and free superfast WiFi throughout the hotel. A health and leisure club including a swimming pool, sauna, spa pool, whirlpool and steam-room. 11 meeting rooms for up to 200 delegates. Stylish wedding venue for up to 200 guests. Sky Sports and BT sports is available within the bar area. ... more   less 
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Also Known As:
The Menzies Mickleover Court Hotel Derby
The Menzies Hotel Mickleover
Hallmark Hotel Derby Mickleover Court Derbyshire

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