Shame a place can be so let down by a few little but utterly annoying things and staff. We booked a short break here, two nights B&B (room upgrade) with dinner on the first night through Hotel Exclusives for £132.05 with two glasses of fizz on arrival. Sounds like everything should get off to a wonderful start, but don’t be fooled. The reception staff had never heard of the deal, no fizz and had to ask for our upgrade. Then they wanted to charge us even thou we had pre-paid at the time of booking. They said they would check with their reservations manager in the morning and get back to us, this was the clueless reception manageress.
Room was adequate, big bed, tv ect ect all you’d expect from a four star, let down by a poor shower and air con that couldn’t be adjusted, just ON or OFF.
But still not put off. We headed into the nearby village for a stroll, a twenty minute leisurely stroll. There you’ll find a Tesco, two nice pubs and tea room. We had a drink in the Nags Head, nice alternative if you don’t fancy the prices in the hotel bar.
Now the dinner, a lovely menu and all inclusive, that is the stated items. Any other items are £2 for starters and £3 for mains. Very reasonable we thought. But as the all-inclusive options read so nicely we stuck to those. I had a lovely goat’s cheese bruschetta (thoughtfully advised it would take twenty minutes) worth the wait. My husband ordered the ham hock terrine, which arrived one step removed from frozen solid, and the bread was artic. Credit where its due, when we enquired if this was the correct temperature to serve it at we were told yes(???), but the bread should not be so cold so we were given room temperature bread.
The main course, another disaster and a meal of two halves. My husband ordered the battered fish, with chunky chips and a pea and mint mash. Lovely meal, hot, tasty and right the balance of pea and mint in the puree mash. But my choice unfortunately, a leek and red onion tart was as far removed from any tart I’ve made or eaten. It was a strip of unpuffed pastry, with a smear of onion relish/chutney and a sheet of leek and two wedges of cheese on top. You couldn’t cut it without risking the diners at the next table and as for appetising, even if I was starving I wouldn’t have persevered. Needless to say I sent it back. My alternative was pork belly on a bed of tasty red cabbage, perfectly acceptable but at this stage I just wanted to leave. The waitress offered to take my husband’s dinner and keep it warm while I waited for mine, just what fish and chips needs twenty minutes under a halogen bulb. So hence a main course of two halves, my husband ate his and I looked on and then he watched as I ate mine.
Pudding is pudding, and I’d like to say they got it spot on, but I can’t. Edible and sweet, but meringue is not Pavlova.
The wine was lovely, Chilean merlot and complimented to us as a result of such a disastrous meal.
Check out, like check in was a ridiculous affair. The same manageress as on arrival and equally unhelpful and unaware of the offer. She insisted that we were to pay as Hotel Exclusives were merely agents and she had personally contacted them the day before (conveniently couldn’t remember whom she had spoken with). So we paid, and were discounted £3 for the promised fizz, hate to think what carbonated trash it would have been at £1.50 a glass??? But unhappy we contacted Hotel Exclusives before leaving the car park and low and behold we had paid and the hotel should NOT have charged us. Hotel Exclusive said they would contact them straight away, which they did and we were refunded there and then. An apology, an explanation…don’t be silly. It seems retraining is in order across the board at Menzies Hotel Mickleover, from the kitchen to the reception.
- Official Description (provided by the hotel):
- The Hallmark Hotel Derby Mickleover Court is fabulously located in Central England, only three miles from Derby city centre. The hotel has plenty of free parking onsite and 99 comfortable bedrooms including 15 family bedrooms. The hotel offers lots of great facilities including a brasserie, lounge, bar and free superfast WiFi throughout the hotel. A health and leisure club including a swimming pool, sauna, spa pool, whirlpool and steam-room. 11 meeting rooms for up to 200 delegates. Stylish wedding venue for up to 200 guests. Sky Sports and BT sports is available within the bar area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Ebookers, Hotels.com, Odigeo, Priceline, Superbreak UK, TripOnline SA, Traveltool, S.L.U., HRS, HotelQuickly, Evoline ltd and Cancelon so you can book your Hallmark Hotel Derby Mickleover Court reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Menzies Mickleover Court Hotel Derby
- The Menzies Hotel Mickleover
- Hallmark Hotel Derby Mickleover Court Derbyshire