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“Not so great hotel”

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Hallmark Hotel Derby Midland
Ranked #13 of 29 Hotels in Derby
Billericay, United Kingdom
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Not so great hotel”
Reviewed 8 May 2014 via mobile

We stayed here over bank holiday weekend as were had been given a buyagift voucher for xmas. We were put in rm 151, which was supposedly an executive room. As we had not seen a standard room, it was a bit hard to judge, but the room was ok. Nothing executive about it apart from trouser press though. We were rudely awoken each morning at around 6.30am, by 10 minutes of rumbling and banging noises, although we could not work out where from, and the receptionist had had the cheek to ask us if we wanted an alarm call. The food in the restaurant was nice but we were completely done when charged £22 for a bottle of cheap Pinot Grigio (ripoff). I think this hotel needs some serious tlc as the corridors and rooms are all a little jaded. We were very disappointed by this hotel overall and sadly would not recommend it.

Stayed May 2014, travelled as a couple
Helpful?
Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thank you for your review, as I have said in my email response to you the bedroom you were in is at the end of a corridor and this isn't something we have had a problem with before, if you had let us know at the time we may have been able to do something about. With regards to the wine the Pinot Grigio is a good quality wine, not some cheap supermarket style, we do have lots of bottles of wine under £20.00. We do try very hard to have a balanced good quality list. Thank you for your kind comments about the quality of food in the restaurant.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brighton
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 May 2014

Very convenient as we were visiting Derby by train. Staff friendly and helpful. We ate all meals out so cannot comment on the food. One strange problem was squeaky floorboards everywhere ! There was no one above us so no problem but if we had a room below I wonder if it was noisy. One side of the hotel had no lift and this could have been a problem for some guests.
However we enjoyed our stay and would visit again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highdown1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for your positive review, I do hope we can welcome you back soon.
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Chesterfield, England, United Kingdom
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2014

Stayed for just one night with a friend and was very impressed with the cleanliness and quality of our twin-bedded room.The linen was fresh,there was plenty of space,and lots of complimentary tea/coffee/biscuits etc.Check in took seconds,as did checking out~Best nights sleep in ages,despite noisy neighbours,and I wouldnt hesitate booking there again next time I want a night out in Derby!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Another great 5 star review, thanks for your positive feedback, i do hope we can get you back to the hotel again soon.
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Congleton, United Kingdom
Level 6 Contributor
161 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 4 May 2014

Excellent hotel in a good location opposite the railway station and a ten minute walk to the centre of Derby. Bedroom was lovely,spacious and very comfortable.Excellent sleep quality. Good bathroom with nice ginseng toiletries. Breakfast was great with high quality hot and cold foods constantly replenished even beyond the weekend 10 am finish. Staff were extremely proffessional and aimed to please. Nice ambience in the public rooms.Good car parking on site. Nice conservatory and garden area. Hard to find fault. Great value for this quality. Highly Recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CheshireDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for a really great review, I'm so pleased you enjoyed your stay with and that the team looked after you well.
Keep an eye on our website for some great offers!
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Castletown, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 April 2014

We liked staying here, it was very convenient for the family party we were attending, and the accommodation did what we needed it to do.
The room we had was not special but was not over priced, had we paid more I would have a different view on it.
would stay again and would recommend.
no swimming pool but can't take the review of!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CathEarl1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for your review and your kind comments, I do hope we can welcome you back soon.
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Long Eaton, United Kingdom
Level 6 Contributor
290 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 22 April 2014

Visited here today for a treat of Afternoon tea.
From the outside the hotel doesn't look too impressive but it is very nice inside.
We had pot of tea, coffee, sandwiches, cakes and scone with jam and clotted cream and it was lovely. The waiter and receptionist were very friendly and great customer service. There is also free car parking.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank adyval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
So pleased you enjoyed your afternoon tea with us, its a lovely treat you should try us again now the weather is getting better and try it in our walled garden!
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UK
Level 5 Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 April 2014

A bit confusing - I didn't realise that there was a Hallmark Hotel as well as an Hallmark Inn on the same road. Realised we were at the Inn, when I thought we had booked the 4 star hotel across the road. Rate including Breakfast at the Inn was good however....and parking was easy. However all else was average. Reception greeting on arrival was pretty non existent. A poster in the lift said breakfast had been moved to the Hotel across the road because of Easter....except it hadn't and we nearly trudged over there in the pouring rain before spotting some people eating in the lounge of our inn. In a first for me, I was asked to go down to reception and borrow the iron/board, rather than it being bought up to me. The room was comforable, quiet but very dowdy. All in all it was good value, but feel slightly duped about ending up there. And on departure, I'm not sure reception even looked up again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monkeybot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for your review for the Hallmark Inn, we are very clear on all our adverts that the Inn is the three star property and in know way try to mislead anybody. Thank you for your positive comments about the Inn being good value.
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Additional Information about Hallmark Hotel Derby Midland

Property: Hallmark Hotel Derby Midland
Address: Midland Road, Derby DE1 2SQ, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #13 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Derby Midland 4*
Number of rooms: 102
Official Description (provided by the hotel):
The Hallmark Hotel Derby Midland is located in the heart of Derby City Centre, next to the railway station. The hotel has 102 great bedrooms including family bedrooms, all equipped with free WiFi. Why not enjoy our delicious food in our brasserie or sit back and relax in our lounge and bar. The hotel has lots of great facilities including nine meeting rooms with capacity for up to 200 delegates, a stylish wedding venue for up to 200 guests and plenty of car parking. BT Sport is now available in the bar/lounge area. ... more   less 
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TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Ctrip TA, Ebookers, Lastminute, Odigeo, Superbreak UK, TripOnline SA, HRS, Evoline ltd, Cancelon and HotelQuickly so you can book your Hallmark Hotel Derby Midland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Derby
Derby Best Western
Hallmark Hotel Derby Midland Derbyshire

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