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“Good location but not 5 star value.”

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Hallmark Hotel Derby Midland
Ranked #14 of 29 Hotels in Derby
Milton Keynes, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good location but not 5 star value.”
Reviewed 19 May 2014

Nice enough but the rooms were roasting hot! Air conditioning really needs to be installed as everyone we spoke to had the same problems. The evening meal was nice but I do not recommend the bread and butter pudding. The restaurant staff in the evening were efficient but at breakfast they all looked like they needed a extra couple of hours in bed. Nothing was explained to us and you were lucky if you got tea or coffee! The hotel was lovely and clean but the outside tables were disgusting with fag ends all over the floor and glasses not collected. One last thing..on departing not only did they try and charge us for items we hadn't had but also the person before.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 5 June 2014
Thanks for your review and your feedback, we are a four star hotel and we do try to always deliver what the guest wants I'm sorry if you felt we didn't on this occasion.
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1,104 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
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English first
London, United Kingdom
1 review
Reviewed 14 May 2014

Visited the Hallmark in April 2014. Location is great if you're travelling by train, its straight across from the station. But its an old hotel where the updating is very variable. Some nice touches but bathrooms, windows etc all dated and tired.

But the main problem was an unpleasant smell in the corridors and the room. Difficult to trace the source but...if you switched the taps on... the smell got worse! Not appealing at all.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coins227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for your review, I'm pleased you enjoyed your stay, not sure were the smell could have been coming from but I'll look into it with our maintenance mgt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 May 2014

What more could you want? Great location, great Indian restaurants nearby and Westfield Shopping centre 5 minutes away! Stayed for only one night for some much needed rest after Alton Towers!

Hotel bar is lovely to relax in, very calm and breakfast in the morning is brilliant with very helpful staff!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for a fantastic review, I'm so pleased you enjoyed your stay with us, we have two very good Indian restaurant near by and a third one which is a bit expensive but really top end!!
Having said that our restaurant brilliant as well so give us a go next time!!
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Clophill
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 May 2014 via mobile

Visited here on a Travelzoo deal, and I have to say it was great value for money.
The room was very nice and quiet and the staff were friendly and helpful. Breakfast was pretty busy but the the hotel had organised themselves to deal with this.


Stayed May 2014, travelled as a couple
Helpful?
1 Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for a great review, I'm so pleased you enjoyed your break with us. Keep an eye on our website fro some great offers coming up!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

It is so rare that you can't find anything wrong with a hotel. This is a grand old hotel that is run fantastically.
The basics were done right like nowhere else I've been for a long time: Bathroom spotless, bed super-comfy and the holy grail: no scum floating on top of my tea when I made one with the room's tea making facilities. Normally in hotels I get the impression that the cups have had a cursory wipe round with the same cloth used to clean the toilet and have to scald everything but not here - spotless.
Communal areas are modern but also comfy, the food was lovely and service from the locally-employed staff exceptional. Hats off in particular to Lucy in reception for warm and efficient service at all times.
Cheers Midland!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C0lB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
5 Stars, what a great review thanks so much, i'ts great to hear we are getting it right for our guest, I do hope we can welcome you back soon.
Have a look at our website for some great offers.
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Billericay, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 May 2014 via mobile

We stayed here over bank holiday weekend as were had been given a buyagift voucher for xmas. We were put in rm 151, which was supposedly an executive room. As we had not seen a standard room, it was a bit hard to judge, but the room was ok. Nothing executive about it apart from trouser press though. We were rudely awoken each morning at around 6.30am, by 10 minutes of rumbling and banging noises, although we could not work out where from, and the receptionist had had the cheek to ask us if we wanted an alarm call. The food in the restaurant was nice but we were completely done when charged £22 for a bottle of cheap Pinot Grigio (ripoff). I think this hotel needs some serious tlc as the corridors and rooms are all a little jaded. We were very disappointed by this hotel overall and sadly would not recommend it.

Stayed May 2014, travelled as a couple
Helpful?
Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thank you for your review, as I have said in my email response to you the bedroom you were in is at the end of a corridor and this isn't something we have had a problem with before, if you had let us know at the time we may have been able to do something about. With regards to the wine the Pinot Grigio is a good quality wine, not some cheap supermarket style, we do have lots of bottles of wine under £20.00. We do try very hard to have a balanced good quality list. Thank you for your kind comments about the quality of food in the restaurant.
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Brighton
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 May 2014

Very convenient as we were visiting Derby by train. Staff friendly and helpful. We ate all meals out so cannot comment on the food. One strange problem was squeaky floorboards everywhere ! There was no one above us so no problem but if we had a room below I wonder if it was noisy. One side of the hotel had no lift and this could have been a problem for some guests.
However we enjoyed our stay and would visit again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highdown1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for your positive review, I do hope we can welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Derby Midland

Property: Hallmark Hotel Derby Midland
Address: Midland Road, Derby DE1 2SQ, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #14 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Derby Midland 4*
Number of rooms: 102
Official Description (provided by the hotel):
The Hallmark Hotel Derby Midland is located in the heart of Derby City Centre, next to the railway station. The hotel has 102 great bedrooms including family bedrooms, all equipped with free WiFi. Why not enjoy our delicious food in our brasserie or sit back and relax in our lounge and bar. The hotel has lots of great facilities including nine meeting rooms with capacity for up to 200 delegates, a stylish wedding venue for up to 200 guests and plenty of car parking. BT Sport is now available in the bar/lounge area. ... more   less 
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Also Known As:
Best Western Derby
Derby Best Western
Hallmark Hotel Derby Midland Derbyshire

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