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“Not what we expected for the price”

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Hallmark Hotel Derby Midland
Ranked #13 of 29 Hotels in Derby
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not what we expected for the price”
Reviewed 30 May 2014

We went to the reception and the area round that was lovely, all sparkly lights and well cleaned. We was given our room number, and when we entered it was disapointing, it was average with tea and coffe and over looking the train station and taxi firm. When we went in to the bathroom, it had not been cleaned at all with still body hair in the bath and on the floor, shower marks up the wall and dust on the skirting. They did at once come and reclean but the point is that it should of been done. The chair we had to sit on had not been dusted in a long time as there was thick dust over the spindles. We had two white sugars with only four little tubs of milk. The cost of the room was definetley not worth it, but looked lovely on photo's

Room Tip: Do not always go by the photo's you see
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lynn b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 5 June 2014
Thanks for your review, we have a great housekeeping team who's bedrooms are normal 100%, I am so sorry if this wasn't the case for you. I am pleased however the problem was dealt with swiftly.
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1,155 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
St Albans, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 May 2014

Sensitively modernised, this hotel still retains much of the old grandeur of the railway age. In contrast to other reviews I found the bed (twin) uncomfortable, but the room was large and well-appointed. Lots of hot water. We were there on a Travelzoo deal and excellent value it was. Very good breakfast. Excellent, friendly, well trained staff.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ONEBIRD123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 10 July 2014
Thanks for a great review, I do hope we can welcome you back in the very near future.
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Manchester, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 May 2014

What an absolutely gorgeous hotel, from the minute you walk through the door, the décor and the warm ambience hits you like a steam train. I stayed in one of the executive suites facing the entrance to the train station, lovely spacious room, massive comfy bed and spacious bathroom. The lounge bar was very relaxed too. I didn't eat in the restaurant as I had a reservation in a nearby Greek restaurant, but the food looked sumptuous. I would definitely recommend this hotel and cant wait to visit again soon.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loulu165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 5 June 2014
Another super great 5 star review!! Thank you so much for taking the time and trouble to leave a review and I do hope you'll come back and see us soon.
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Cambridge, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 May 2014

The staff are attentive, professional and welcoming!
This makes such a difference! so well done to the staff and management team as we cannot find a fault in all of your lovely team!

The rooms are classic, elegant and comforting!
With cosy/comfortable beds and a high standard of cleanliness throughout.

We had dinner on the first night, which was well priced, nicely presented and very tasty!

The breakfast had excellent choice and provided a nourishing start to the day.

The location just opposite the train station provides excellent access and a short 10 minute walk into town provides a lovely opportunity to explore derby, whilst also having excellent value taxi service throughout.

We have really enjoyed our stay here and again thoroughly appreciate all of the hard work that goes into running this hotel as well as creating such a memorable experience for all of the guests!

We will definitely be staying again!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hazandell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 5 June 2014
What a fab 5 star review! It sounds like you had a great stay with us, I'll pass your positive comments on to the team, do keep an eye on our website we have some great offer coming up soon!!
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Nottingham
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 24 May 2014 via mobile

I came to this hotel to attend a family members wedding - it was a good location for this event.

The room where the actual ceremony took place was small but perfectly fit for purpose.

The food was very nice, wine was tasty and the outside was plenty big enough for the guests at this wedding - enough room to wander around and have photos on the grass.

Did not stay overnight so can't comment on the rooms there.

Oh and the bar I thought was quite reasonably priced and loved the bottled beer "business as usual" very good indeed!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suparuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 5 June 2014
Wow what a great review, thank you so much I so pleased you enjoyed the wedding you attended, we do try to ensure all our wedding guest have a day to remember.
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Milton Keynes, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2014

Nice enough but the rooms were roasting hot! Air conditioning really needs to be installed as everyone we spoke to had the same problems. The evening meal was nice but I do not recommend the bread and butter pudding. The restaurant staff in the evening were efficient but at breakfast they all looked like they needed a extra couple of hours in bed. Nothing was explained to us and you were lucky if you got tea or coffee! The hotel was lovely and clean but the outside tables were disgusting with fag ends all over the floor and glasses not collected. One last thing..on departing not only did they try and charge us for items we hadn't had but also the person before.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 5 June 2014
Thanks for your review and your feedback, we are a four star hotel and we do try to always deliver what the guest wants I'm sorry if you felt we didn't on this occasion.
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London, United Kingdom
1 review
Reviewed 14 May 2014

Visited the Hallmark in April 2014. Location is great if you're travelling by train, its straight across from the station. But its an old hotel where the updating is very variable. Some nice touches but bathrooms, windows etc all dated and tired.

But the main problem was an unpleasant smell in the corridors and the room. Difficult to trace the source but...if you switched the taps on... the smell got worse! Not appealing at all.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coins227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCroasdale, General Manager at Hallmark Hotel Derby Midland, responded to this review, 15 May 2014
Thanks for your review, I'm pleased you enjoyed your stay, not sure were the smell could have been coming from but I'll look into it with our maintenance mgt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Derby Midland

Property: Hallmark Hotel Derby Midland
Address: Midland Road, Derby DE1 2SQ, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #13 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Derby Midland 4*
Number of rooms: 102
Official Description (provided by the hotel):
The Hallmark Hotel Derby Midland is located in the heart of Derby City Centre, next to the railway station. The hotel has 102 great bedrooms including family bedrooms, all equipped with free WiFi. Why not enjoy our delicious food in our brasserie or sit back and relax in our lounge and bar. The hotel has lots of great facilities including nine meeting rooms with capacity for up to 200 delegates, a stylish wedding venue for up to 200 guests and plenty of car parking. BT Sport is now available in the bar/lounge area. ... more   less 
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Also Known As:
Best Western Derby
Derby Best Western
Hallmark Hotel Derby Midland Derbyshire

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