Went for a lunch recently under a Groupon offer. Stood waiting for a table for 5 minutes before anyone approached us - it seemed that the two staff in the room each thought the other would find us a table.
A good choice of food on the offer menu and the starters, which appeared promptly were very good - particularly my mussels in a very creamy sauce. The main courses were another matter. My wife's risotto was excellent but my fish and chips not so. The chips were greasy and limp, particularly since they were under the fish in a basket. The batter on the fish was crisp but also oozing in fat (or oil) but when I got to the middle it was raw.
We were in a hurry and I couldn't wait for a second attempt to get it right so I finished off my wife's risotto and regretted I'd made the wrong choice. I showed the waitress the raw fish when she cleared the table and in all fairness she offered to replace it. She also came back and said the chef sent his apologies. Two minutes later the chef came out and personally served someone I assumed to be an owner - I'd have preferred that he came across and had a word with us.
So some good things to say but patchy food doesn't attract us back.
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