Our first impressions were good, a clean and tidy reception area and no trouble checking in, We had booked a room with sofa and were allocated room 128, The room was freezing cold when we arrived and we could not get the heating to work, the toilet seat was broken and the bins were full and had obviously not emptied, upon further inspection the tiles on the fllor in the toilet are were badly discoloured. I reported these facts to reception and were told it would be fixed or we would be moved. We sat for approx 10 mins and eventually Scott arrived with a floor heater. He apologised for the bin and the broken seat, he said he would not be able to repair it but would 'do his best'. I asked if it would be better if we moved rooms but was told there were no rooms available as he hotel was full. Eventually we got the room warmed up and Scott did a temporary repair on the toilet seat and emptied the bin. We were sent a bottle of wine for our inconvenience, I would have preferred a reduction in the bill. The bed was very hard and uncomfortable but on the positive side a quiet night if the hotel was fully booked. The hotel was close to all local attractions and the town centre. Breakfast was veru busy and the staff were finding it difficult to keep up with demand for the hot food, hence long ques forming. All together an average stay with good attention from Scott but poor standards in the room and poor recompense for our discomfort.
- Official Description (provided by the hotel):
- Choose the Holiday Inn Express Derby Pride Park hotel for a peaceful location 10 minutes' walk from Derby town centre. Our modern hotel in Derby is located within the Pride Park business and retail complex, just 10 minutes' walk from Derby train station and a short drive from the A1. Friendly staff and a convenient location mean guests return to Holiday Inn Express Derby Pride Park again and again. We're a good-value choice too, with free parking, complimentary continental breakfast with hot items and free Wi-Fi access throughout. Plus all of our bedrooms have recently been refurbished and feature a cool new look, we've added irons, ironing boards, better hairdryers and much more! There's space for up to 25 people at events in Holiday Inn Express Derby Pride Park's meeting room and wireless Internet throughout the hotel means you can catch up on email anytime. Direct trains speed you from nearby Derby station to Birmingham and central London and we're within easy reach of Rolls Royce's factories and offices. It's 29 miles to the stately grandeur and landscaped riverside gardens of Chatsworth House, while the thrilling rides in Alton Towers theme park are just 26 miles away. Pass through picturesque Matlock Bath en route to the dramatic moors of the Peak District, an hour's drive from the hotel. Holiday Inn Express Derby Pride Park's stylish Lobby bar is decorated in bold red and black and lined with leather sofas. There's a selection of restaurants within the Pride Park complex and you can ask our helpful Front Desk staff for dining recommendations in Derby town centre. ... more less
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- Also Known As:
- Holiday Inn Express Derby Pride Park Hotel Derby
- Holiday Inn Derby
- Derby Holiday Inn
- Holiday Inn Express Derby Pride Park Derbyshire