We booked the International Hotel for our end of sixth form Prom.
Having spent nearly 9 months organising this event, it was highly anticipated.
The evening was more than disappointing for both students and staff for many reasons which is clear from other reviews from the same night. However, it is the manager responses of which I take issue.
Yes I agreed that the decor and DJ were of high standard, partly due to the international but mostly due to the prom organisers hard work and students song requests.
To some extent I can sympathise with the staff, having such a large party means it is understandably difficult to serve everyone at once. However, this does not excuse the cold soup, cold potatoes and rubbery vegetables. This again is where I take issue with the manager response with regards to informing staff that the meals were cold, the organiser of our prom asked for a manger more than 3 times and was given no assistance.
Furthermore, the staff seemed extremely unconcerned with any kind of customer service, with one waitress dropping the wine glass which my friends prawn cocktail had been served in on the floor. Again understandable and she apologised profusely to our table, however she then walked away, leaving the broken glass on the floor next to out table without even attempting to clear it away.
To summarise, we were served our food over an hour later than planned, the food was cold and of poor standard, the whole event had been very clearly understaffed (regardless of technical fault) and there was absolutely no communication from staff, especially management who should be disappointed that they have lost a potentially annually returning customer in our sixth form. Thank you for ruining our celebration.
- Official Description (provided by the hotel):
- Both leisure and business guests are able to unwind in comfort at the International Hotel.There are 41 spacious guest rooms available with contemporary décor and bespoke layouts*. With convenient en-suite facilities and satellite television, extra consideration on your comfy stay is reflected in every room. Or you can upgrade to one of their two luxury Directors Rooms and unwind in a jacuzzi bath tub. A mixture of Single, Double, Twins, Family Bedrooms and Suites are also available. Essentials such as FREE WIFI, Tea and Coffee making facilities, direct dial telephone, hair dryers and ironing facilities are all accessible within your room. Further additional requests can be placed with the 24 hour reception desk and Concierge Service.A peaceful night sleep is assured with snug bedding and tranquil surroundings, allowing you to feel rejuvenated for your day to come. In the morning make your way to the on-site Thyme Restaurant where a Full English or Continental breakfast awaits you.Why not have a look at what else the Thyme Restaurant has to offer, we serve a range of dishes from our new a La Carte menu 7 days a week. We are ideally located and situated just 10 minutes walking distance from Derby city centre, allowing you to explore the area at your convenience. Transport links to the M1, A52 and A38 are very easily accessible, with East Midlands Airport just a 25 minute drive and Derby Train Station approximately a 20 minute walk. Furthermore Westfield Derby shopping centre, Pride Park Football Stadium and bustling bars and clubs are just minutes away. * Please Note: all bedrooms vary in size, layout & decor. Room prices do vary. ... more less
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- Also Known As:
- International Hotel Derby, Derbyshire