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“Good value”

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Premier Inn Derby East Hotel
Ranked #7 of 29 Hotels in Derby
Certificate of Excellence
Hertfordshire
Level 6 Contributor
102 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Good value”
Reviewed 18 June 2012

We had limited choice, as our car had broken down. The price is very reasonable and value for money good. The room was quite large; everything was clean, though the TV fairly poor. Comfortable bed - reasonably firm. The restaurant lets things down a little - slow service for dinner (apparently they were short of staff) and mediocre food. However, everyone was keen to please. Very quiet inside and out.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OscarVII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Wrexham, United Kingdom
Level 6 Contributor
182 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 14 June 2012

Went to this hotel over the jubilee weekend with family booked three rooms.The location was really good near to Derby centre.Staff were extremely friendly and efficient,the dining and breakfast were first class.All rooms were spotless and a good size.Would recommend this to anyone.

Room Tip: We were all on second floor very quiet
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwin116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St.helens
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 June 2012

I stayed here recently to attend the Download Festival
Staff were very pleasant even though they had to put up with people walking through the hotel with muddy boots (personally I treat a hotel like my own home, so took my boots off at the door)

Room had all the basics I needed for a short stay (only missing the remote control, which was supplied upon asking)

Breakfast is great and if you fancy an alternative, there's a McDonalds within walking distance on the nearby retail park

Room Tip: Even though our room was over reception and next to stair well (room 204) we weren't disturbed s...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reph4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, England, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 June 2012

We arrived late on Sunday night muddy and knackered after the Download festival and the reception staff couldn't have been more helpful. Not only did they not mind that we looked like a pair of zombies, they suggested places for us to eat, ordered us a takeaway and provided plates and cutlery. The room was clean and comfortable and the shower was just what I needed! Thanks guys!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clare S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 June 2012

Stay was marred by having to wait a considerable time for our food, with a two year old that wasn't much fun. Some of the food was overcooked when it arrived, my Lasagne was stuck on the bottom of the dish and my brothers gammon was tough. Evening spoiled by this. Would not want to chance eating there again.

Room Tip: I would sleep at the top as there was a person pacing back and forth for ages and the floor continua...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank abacuslass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Derby East Hotel, responded to this review, 14 June 2012
Thank you for your review.

We are pleased to hear that our hotel met your expectations. Please accept my apologies for the poor service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

Your feedback is very much appreciated and we hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 June 2012

Excellent price for a stay in Derby - with being just a short distance to the centre.

Staff very helpful.

Stayed May 2012, travelled as a couple
Helpful?
Thank Anon198425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 June 2012

We are regular visitors at Premier Inn and usually love them, but Derby East was one we will not be returning to. On arrival, I asked about the free 30 mins wifi. I logged onto it, but got a notification after just 20 seconds that my time was up and I would have to pay £3. At 11:30 pm the occupant in the room above started to make loud noises (it sounded like a group of children were running up and down the room). After this continuous noise for over an hour, I rang reception to ask if they could do anything, and they said they would contact them. The noise didn't stop, so after another 30 mins, I rang again asking that they should be moved to another room. They said that they would speak to them and that they could move them. The noise finally stopped after 3 hours.

At breakfast, there were no plates, no croissants and no hashbrowns (despite there being a huge poster saying they were unlimited). I think the price paid for a full breakfast is a rip off when they have run out of some of the items. There was one particular waiter who was very polite and apologetic, but the female was a bit abrupt.

I complained to reception about all the above and the response was: breakfast - "oh dear"; room noise - "we can only let the other guest know about the noise, but there is nothing much else we can do" and the free wifi - "that's strange".

If you decide to stay here, then I would suggest earplugs, leave your laptop at home and buy breakfast elsewhere.

Room Tip: Book a room on the top floor if you don't want noise from above
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Derby East Hotel, responded to this review, 14 June 2012
Thank you for your review.

It really matters to us that our guest have a comfortable nights sleep, and we do guarantee this. At Premier Inn it remains our main objective to deliver a high level of service in all our establishments and we do apologise that on this occasion we failed to do this. Your comments will be duly followed up and investigated by Premier Inn regarding the incorrect room descriptions on booking.com.

Once again thank you for your review; we do hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Derby East Hotel

Property: Premier Inn Derby East Hotel
Address: Stanier Way | Wyvern Business Park, Derby DE21 6BF, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Derby East Hotel 3*
Number of rooms: 108
Official Description (provided by the hotel):
Less than half-an-hour's drive from the Heights of Abraham cable car and the gardens at Locko Park ... more   less 
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Also Known As:
Premier Inn Derby East Hotel Derbyshire

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