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“Great price great service”

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Premier Inn Derby East Hotel
Ranked #4 of 29 Hotels in Derby
Certificate of Excellence
Reviewed 17 August 2012

We recently stayed here after a day out at Alton towers ,the food is very reasonably priced and great quality too our bill came in at £32 pound this was for 2 adult mains and pudding and 3 kids meals with pudding. For breakfast we paid £8.75 per adult and kids ate for free brilliant selection of cereals to fruit,croissants,crumpets and fry ups, all you can eat aswell, also a selection of fruit juices coffee tea. The room was of decent size very clean, the bed was big and comfy bathroom very clean only down side to the room was that it was too hot although a fan was provided. would highly recommend great price great food and lovely friendly staff

  • Stayed: August 2012
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Thank adam j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 - 627 of 723 reviews

Reviewed 10 August 2012

Although the service was excellent, from the receptionist who actually telephoned us to check if my family wanted something to eat as we arrived after 10pm, to the staff at breakfast. Having stayed in other premier inns the family room in derby east was not as big and had a dated feel about it, was surprised the tv in the room quite old and limited channels. Bathroom was small but comfortable. I was under impression most rooms in premier inns would be similar but having stayed in 3 inns in last 3 weeks, derby east proved not to be the case. However when you bear in mind how much the room cost, it is still good value for money.

  • Stayed: July 2012, travelled with family
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2012

We used the hotel when we were visiting the area for a family wedding. On arrival it looked ok and to be fair the staff on reception were very friendly although not once did they mention the "good night" policy when we were checking in. The lift was very slow and would have been quicker to use the stairs but I had a bad ankle and leg it wasnt an option for me. The room was ok and reasonably clean but the noise was quite bad people moving about late at night :(and banging doors which was very annoying and as i am a light sleeper I do tend to hear everything. We only ate breakfast in the hotel which was enjoyable however the table we were given was one which was pushed up so close to the wall it was difficult to sit at and as there were four of us it made it very awkward getting in and out - there were a lot of people using the restaurant so moving didnt seem an option and to be honest we had to wait so long for someone to come backto us once they had seated us it was just easier to get on with it as we had a child with us who wanted his breakfast. I dont think i will use this particular Premier Inn again and to be honest i feel some money needs to be spent on it to bring it up to date in line with some of the others I have stayed at. My sister stayed at the one closest to Pride Park and i think next time I am staying in Derby that one might be a prefered option

  • Stayed: July 2012, travelled with family
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Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Steven Hicks, Social Media at Premier Inn Derby East Hotel, responded to this reviewResponded 28 August 2012

Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay did not meet your expectations. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel, to ensure that we are offering our cutomers the best experience possible.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2012

the hotel was good staff where very helpful. the room was standard it might be in need of updating in the rooms, we stayed in the family room one of the beds looked as though there was a mattress put on the floor as a bed. other than that a good night sleep. As for the restaurant our table was too small for our family even though we reserved a table the food came out too slow we were in the restaurant for 2 hours our children where getting too tired. As for breakfast we had to eat in the bar as it was to busy there was no cutlery on the tables, the food was good and cooked perfect. other than the restaurant it was ok.

  • Stayed: August 2012, travelled with family
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Thank william f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2012

This Premier inn was ok for the standard of the room and the staff had their usual helpfull and friendly style but we did find that it was quite noisey at night with doors banging untill after midnight and what sounded like people jumping around on the floor, not good if you have an early start next morning.

Room Tip: use top floor with no one above you
See more room tips
  • Stayed: July 2012, travelled on business
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Thank stokesrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Social Media at Premier Inn Derby East Hotel, responded to this reviewResponded 19 July 2012

Thank you for your review. It really matters to us that our guest have a comfortable nights sleep, and we guarantee this.

At Premier Inn it remains our main objective to deliver a high standard of service in all our establishments and we do apologise that on this occasion we failed to do this.

Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel.

Once again thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2012

We stayed at this hotel recently to join a family re-union in the Derby area.

We had seen the advertising and considered it would be a decent quality family friendly place to stay. We travelled from Kent so we wanted to be sure of a warm welcome and meal on arrival. The add-on restaurant was therefore appealing to us.

Following arrival, we followed the receptionist's advice and booked a table at the restaurant. When we arrived down we were told to hold on whilst two waitresses considered an issue with their computer system and turned their backs on us to deal with their computer. We were left standing there for a few minutes at the restaurant reception whilst they dealt with their computer. The correct thing would of course have been to seat us (tired and hungry) at a table or at the bar and then deal with their issues. The restaurant was not exactly overflowing....

When we reviewed the menu we were pleased to see that it contained what apeared to be a good quality steak and chips etc. Standard travel fare which would suit us fine. My husband and daughter had steak and I ordered a burger. My husband took one bit of his steak and had to spit it out as it was foul and he said it was clearly off. He could not eat his dinner. My burger was ok but not exceptional and i ended up sharing it with my daughter who could not eat her's either. The manageress apologised for the situation and did not charge us but at that stage we had to abandon the meal and visit the nearby Sainsburys. Not a good experience!

Breakfast the next morning was not brilliant either. The food was over-cooked and the coffee was definitely not of the Costa quality we were led to expect. We ended up having tea and toast!

Our view is that if you are after a quick overnight stay this is fine. If you need the restaurant facilty as well then they need to do some work to get this up to a satisfactory standard and good management supervision is essential. Average is not a rating that works well in a restaurant. Food service and provison must always strive to maintain the highest possible standards.

  • Stayed: June 2012, travelled with family
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Thank Redrose E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay.

We sincerely apologise that on this occasion our restaurant service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated.

Thank once again for your review you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

This hotel is modest, but so is the price and we had a great weekend at Alton Towers which is about 35mins away.

  • Stayed: July 2012, travelled with family
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1  Thank leytonorient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Derby East Hotel

Address: Stanier Way | Wyvern Business Park, Derby DE21 6BF, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 29 Hotels in Derby
Price Range: £46 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Derby East Hotel 3*
Number of rooms: 108
Official Description (provided by the hotel):
Less than half-an-hour's drive from the Heights of Abraham cable car and the gardens at Locko Park ... more   less 
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Also Known As:
Premier Inn Derby East Hotel Derbyshire

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