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“friendly staff”

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Premier Inn Derby West
Ranked #13 of 29 Hotels in Derby
Chelmsford
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“friendly staff”
Reviewed 19 August 2013

Stayed here on an Alton Towers break with family for 2 nights. The staff were very welcoming and the beds were comfy. Fortunately we stayed on the coolest weekend in August; in a heat wave these rooms would be unbearable. The food in the Beefeater was not great. The Balti International is 2 mins up the road, has nice food and you can take your own booze. The staff booked it for us and a taxi to get there. The other issue is this hotel is a bit too far from Alton Towers (40 mins, then you need to get a monorail or park in the £16 carpark) and we passed closer hotels on the way

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigDaddyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Basingstoke, United Kingdom
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 August 2013

We stayed in rooms 14 & 15. Rooms were clean but basic. We did have quite a lot of noise from some guests on the floor above. This was not the hotels fault but did mean we didn't get a good nights rest. Food in the adjoining Beefeater restaurant was good but service was quite slow.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cab1820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 July 2013 via mobile

Chose this Premier Inn due to its location to Alton Towers and this is its only redeeming feature.
Rooms: We had room number 63 and although on first glance its a typical Premier Inn room once you're in you realize who ever cleaned it didn't ! All surfaces were dusty, bathroom floor pitted with dirt and grime and toilet smelt horrible . Shower was ridiculous nowhere near as good as other Premier Inn showers and room hair dryer stopped working after about two minutes of use !
Attached Restaurant:Evening meal, Had to complain about roast potatoes because they were rock hard and hollow . One meal completely wrong order so had to wait till they sorted it out.
Breakfast, every order wrong, as it seemed was everyone elses in the restaurant, waitress and chef had a stand up argument which continued with constant bickering between the pair through our entire meal !
Would never stay at this Premier Inn again which is a shame because the location was ideal for us. Luckily we use Premier Inns all the time so we know this is just a rotten apple in the proverbial barrel so we will stay at the other Premier Inn we passed fifteen Mins or so up the road but anyone using this one for the first time would definitely not be using Premier Inns again !

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcanddee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Derby West, responded to this review, 14 August 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details to talktous@premierinn.com and we will be follow up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-trent, United Kingdom
1 review
Reviewed 25 July 2013

The hotel is excellent but being part of the beefeater pub the bar staff aren't of the same courteous as the hotel side staff. A little disappointin. The staff at the pub should appreciate that residents to the hotel are there for other reasons than their local customers from mixkleover and Derby

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
Reviewed 22 July 2013

A satisfactory budget hotel near Derby Royal Hospital and our friends and family.
Would not recommend for long stay as site rather basic and no pleasant outlook.

Restaurant used on earlier trip and was pleasant and offers good value.













  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tayport
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2013

Excelent hotel ,staff were really helpful and very friendly.room was really clean and decent size for a family room all beds really comfy.breakfast good deal,evening meals in beefeater next door not great value for money found pub down the road food much better value and food excelent .great base for Alton towers only about half hour drive away.All in all i would recommend
this hotel .

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Forbes339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
1 review
Reviewed 15 July 2013

This was my first stay at a Premier Inn whilst visiting family and couldn't fault the service I received from the staff. Breakfast at the Mallard next door was excellent. It was a hot weekend and the drink machine in reception wasn't working one morning. The only down side is that it's opposite the new hospital so you get noise from ambulances arriving but I will be using them again.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Derby West

Property: Premier Inn Derby West
Address: Manor Road | Uttoxeter New Road, Derby DE22 3HN, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Derby West 3*
Number of rooms: 66
Official Description (provided by the hotel):
Get your history hat on at nearby Kedleston Hall or get your kicks with a day trip to Alton Towers ... more   less 
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Also Known As:
Premier Inn Derby West Hotel Derby
Premier Inn Derby West Derbyshire

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