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“Brilliant Bed!” 5 of 5 bubbles
Review of Premier Inn Derby West

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Premier Inn Derby West
Ranked #13 of 29 Hotels in Derby
Eastbourne, United Kingdom
2 reviews
“Brilliant Bed!”
5 of 5 bubbles Reviewed 6 May 2014

Just stayed at the Premier Inn Derby West, fabulous stay, amazingly comfortable bed.....Lenny speaks the truth!!! Staff were friendly, efficient and helpful. Aldi store nearby was useful. Premier Inn location made everything easily accessible.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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490 reviews from our community

Traveller rating
    272
    146
    43
    15
    14
See reviews for
220
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Leeds UK
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

Stayed here with the family for one night on a stopover.

From the moment we stepped into the hotel, the staff were very helpful and efficient. Check in took seconds as we had pre-booked, and we were straight into our room. there was a slight hiccup in that we had asked for a cot, but that was fixed within minutes.

We arrived a little stressed as it was later than we had intended and had been driving all day, but as soon as we got there we could relax. Again, staff helped with local knowledge, giving great directions to a 24 hour supermarket.

This is a budget hotel, so the basics are provided in rooms, that said, everything we needed was there - basic toiletries and basic tea and coffee. (There is another large chain which doesn't provide shower gel , which is really irritating, for example!).

We had pre booked breakfast, which was great value for money and served next door in the bar area.

On check out staff were again excellent, helpful, friendly and efficient.

We would recommend this hotel to anyone with a family wanting a clean comfortable stopover at a great price.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeremytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

My husband and i stayed here for 1 night on 21st April 2014 and paid £29 for the room. The hotel was immaculately clean with friendly staff. Our bedroom was No: 48 and was very quiet, we even slept with the window open all night and had a great sleep! We also purchased a "Meal Deal" so we went across to the Beefeater Mallard restaurant to eat. Fantastic food and great value. Even better as we were served by a gorgeous looking young man "David M" -younger version of Tom Ellis from the show 'Miranda'- but EVEN more handsome! Looks aside he was very helpful, polite and accommodating to us and we thoroughly enjoyed our visit. The following morning we had breakfast at the same restaurant. Again, great food, ample choices and all cooked to order. We were served by "Tina" who very attentive and nothing was too much trouble. My husband was on a diet, however he swapped over to the Premier Inn "all you can eat" diet for the day. Meal Deal worth every penny!
We have stayed at a few Premier Inn's and this one may not be the most modern, but it was still up to the usual Premier Inn standards of cleanliness. We would recommend both the hotel and restaurant to anyone.

Room Tip: Room No: 48....very quiet
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ceanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

We stayed at this Premier Inn when attending a wedding nearby. We chose the Premier Inn because you know what you are getting. Comfortable spacious rooms, adequate facilities, conveniently close excellent quality place for breakfast and helpful staff. We would return

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rosie55_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle Upon Tyne, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 22 April 2014

Awful, awful, awful, stay well clear. The beds were so uncomfortable and we had black moud on the bath area! There was ment to be gluten free bread in the restaurant for breakfast, surmise, surprise, there wasnt any and no one was bothered that i couldn't ave toast!

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Derby West, responded to this review, 24 April 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
1 review
1 of 5 bubbles Reviewed 22 April 2014

Very very surprised! Stsyed in 4 different premier inn hotels in the past 10 months, all great this was the Worst premier inn I have ever stayed in! Three sleepless nights! Floor boards in room above creaked unbelievably loud! Bathroom dirty! Shower curtain smelled disgusting, could be smelt in the whole room!! AVOID!!

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, at Premier Inn Derby West, responded to this review, 24 April 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 21 April 2014 via mobile

We stayed here for one night on 16th April. The room was clean, comfortable and roomy for a family of four. Unfortunately that's where the good points end.

The walls were paper thin, so much so you could hear the switch for the lights being turned on in the next room. No sound insulation between floors, corridors, in fact no insulation anywhere.

We had a terrible night's sleep so if that's what you are after at a premier inn, don't stay at Derby West.

Stayed April 2014
Helpful?
Thank themeparkersrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Derby West, responded to this review, 24 April 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Derby West

Property: Premier Inn Derby West
Address: Manor Road | Uttoxeter New Road, Derby DE22 3HN, England
Region: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 29 Hotels in Derby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Derby West 3*
Number of rooms: 66
Official Description (provided by the hotel):
Get your history hat on at nearby Kedleston Hall or get your kicks with a day trip to Alton Towers ... more   less 
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Also Known As:
Premier Inn Derby West Hotel Derby
Premier Inn Derby West Derbyshire

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