Here ends the wonderful relationship we have had with the Gurkha Village over the last 3 years.
During that time we have introduced many people to this restaurant who have in turn become loyal customers.
The man that appears to be in charge and I say appears because he is forever running off to make a call to the owner (or is he really ringing Noel Edmunds mystery banker man as we are not convinced he really exists) if we ask something out of the box like “will you honour our groupon voucher?”
He has not been rude but lacks all the wonderful warm qualities which are typical of the regular Nepalese people and what drew us to this restaurant in the first place.
We have visited twice recently. We had pre booked but when we arrived they did not have our reservation. We waited about 15 minutes for a table and presented the groupon voucher on our mobile the first time which he refused to accept despite it being an option on groupon website. He made a call to the banker and Banker said we said if we printed it out and came back he would accept it then.
As we ate here fairly regularly we stayed and had a long delay of 45 minutes for our starters. This was now an hour after our arrival before we got to eat.
Our second visit and I’m afraid we didn’t even get that far. Printed voucher in hand we arrived only for him to say they had had their quota of 16 vouchers for the day and they couldn’t take any more. Another call to the Banker and he came back and said he would accept it on this occasion as we were good customers.
When we placed our order we were told sorry 2 courses means poppadum starter only. This is not what our voucher was for. His attitude was so greasy that it put us off eating and we tried to resolve it at the bar area instead.
Not making any headway we did tell him we would never come back as long as he was there as this would never have happened with any of the previous owners or staff - which by anyone’s standards gave absolutely first class.
Having been to Nepal and experienced their genuinely wonderful hospitality first hand, I have to say this man is not typical of their nationality and I would hate anyone to think he was representative of them.
This used to be number 1 in Swindon according to Trip Advisor reviews.
They don’t need to look far to see why their position has dropped so far.
As it stands we shall never go back whilst this team is there but we will keep an eye on the reviews and if the ownership/manager changes we would be prepared to give new people a chance.
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