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“Convenient and comfortable”

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Holiday Inn Express Swindon West M4, Jct 16
Ranked #4 of 24 Hotels in Swindon
Certificate of Excellence
Ashford, Kent
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Convenient and comfortable”
3 of 5 bubbles Reviewed 22 November 2012

Great location, right next to j16 this HI express has its own restaurant serving a selection of bar meals and a bar for drinks. Rooms are spacious with all the usual Holiday inn features and noise from the motorway is not so noticeable. Would stay again, ideal for business stays.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine_and_Adrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 4 December 2012
Thank you for such a positive review! I am so glad to hear that we were able to meet your needs and you enjoyed your stay with us.

On behalf of the team and myself, we hope to see you again soon

Kind Regards

Lauren McGinn
Deputy General Manager
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660 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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  • Any
English first
Uxbridge, United Kingdom
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

Clean comfortable family room. Good breakfast. Friendly helpful staff.
Drinks from bar expensive, but I think this is pretty typical.
They were happy for us to eat our curry in the dining area (which we had had delivered).

The family room sleeps 4. This does mean the children sharing a double sofa bed, which is not always ideal. Another budget chain has a pull out arrangeemnt which means the children can be separate.

This hotel is in a good location for exploring the cotswalds, Swindon Old town and Lidyard park

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanetUxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 4 December 2012
I would like to thank you for taking the time to review our hotel. I am extremely pleased to hear that you enjoyed your stay with us.
I do apologise that the sofa bed was not ideal for your family, however your feedback is very much appreciated and this may be something we look into in the future.
I do hope we can welcome you back to the Holiday Inn Express Swindon West in the near future

Kind Regards

Lauren McGinn
Deputy General Manager
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2 reviews
5 of 5 bubbles Reviewed 30 October 2012 via mobile

Contrary to reviews we read before our trip we were more than pleased with our hotel room. It was spotlessly clean and bright. The staff were extremely friendly and efficient. The evening meal however was only passable. The beds were very comfortable and afforded a good night's sleep. P & T Merseyside.

Stayed October 2012, travelled as a couple
Helpful?
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 4 December 2012
Thank you for such a positive review. I am pleased to hear that you were impressed with the team as we pride ourselves on being able to deliver a consistantly high standard of customer service.

I do hope that you will choose to stay with us again in the near future

Kind Regards

Lauren McGinn
Deputy General Manager
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Yarmouth, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 30 October 2012

We booked a room well in advance of our stay but when we arrived at 11pm we were put in a smokers room specifically against our wishes. We asked to be moved but were told this was not possible as they were full. The member of staff on the desk said day staff allocate the rooms and we could see the duty manager the next day. We had a sleepless night in a smelly, smoky room so left window open, as a result of which the noise from the motor way and cold kept us awake. The breakfast was awful. Coffee in a push button machine, scrambled egg looked awful...token effort..cutlery was filthy. Tables unwashed....sticky...and so crowded we found ourselves sitting in a corridor by the kitchens door. It was clear that many guests were upset with the conditions. Ok it was cheap at £42 but we expected clean and there are other hotels in the area at a similar rate. When we left we complained to the duty manager...who was sympathetic but ineffective. I started to feel sorry for her in fact as guests were grumbling.
We rang the general manager for the hotel a few days later and were given a refund....the only light out of the experience. We won't go back.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 23 September 2013
Since your review there has been a massive change in the standards of the hotel and we now are completely non-smoking.
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Hykeham,Lincoln
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 28 October 2012

We have stayed here about 2 or 3 times a year for many years now when visiting friends in the area and have never been disappointed. The rooms are clean and the staff very helpful and friendly. The breakfast is more than adequate for our needs and the staff were constantly filling the items up. We will certainly stay here again and if there are any deals on this will be very soon. Well done to all the staff

Room Tip: a room away from the motorway would be quieter
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanHykeham_lincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 29 October 2012
Thank you so much for taking the time to write such a fantastic review of our hotel. Customer service is such a huge focus for the team and it is wonderful to hear that you enjoyed your stay with us.

The team and I look forward to seeing you again soon
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London, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 27 October 2012

If you are looking for a hotel in the countryside then this would not be for you. Our initial impression was not great ( there is a very large electricity pylon in the carpark) but the foyer was modern and spotless and the receptionist was smiley and efficient. Our room for three was a little on the small side but very clean and comfortable. Large modern tv and tea/coffee available. Although there was a selection of pillows, the bed was quite hard and my sleep was not the best. Breakfast was plentiful and standard fare for this type of establishment. All in all I would recommend this hotel to a friend but beware of the beds !

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kerry70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 29 October 2012
Thank you for taking the time to review our hotel. We welcome all manner of feedback from our guests as we feel this is the most effective way to improve our services.

I apologise that the bed was not to your satisfaction. The whole hotel has had new beds in the last 12 months, however your feedback regarding this particular room will very much be taken on board.

I would also like to thank you for your comments regarding the reception staff and reception area; these will be passed on to the relevant departments.

I do hope the positive aspects of your stay outweighed the negatives, and I look forward to being able to welcome you back to the hotel again in the future

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bingley, United Kingdom
Level Contributor
162 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 23 October 2012

The hotel is right next to the M4 and I was on the motorway side - there are recommendations on here to avoid this side but I must say it was very quiet, so that is positive.
The hotel is new, staff pleasant and the rooms have the facilties you expect but it really wasn't a nice place and I wouldn't go back. My room was very gloomy and the whole place had a bland, clinical feel to the decor. When I stayed the hotel was full, which meant finding space in the large car park wasn't easy. Breakfast was crammed and although the staff seemed to be working hard clearing up and replenishing food they could hardly keep up - not that the food was worth it - fruit was mainly tinned, "hot" food was lukewarm and fairly tasteless.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bullmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 29 October 2012
Thank you for taking the time to review our hotel. We very much welcome all guest feedback.
I am glad you found our location ideal and the room facilities were to your satisfaction. I will also pass on your comments regarding the staff to the team that were on at the time of your arrival.
I apologise that our breakfast was not up to your standards. Breakfast quality and service is a top focus and we are always looking for ways in which to improve. Your valuable comments will be passed on to the relevant people and we will do our very best to work on these areas.
I do hope you will give us the chance to be able to welcome you back to the Holiday Inn Express Swindon West in the future

Kind Regards

Lauren McGinn
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swindon West M4, Jct 16

Property: Holiday Inn Express Swindon West M4, Jct 16
Address: Frankland Road | Blagrove, Swindon SN5 8UD, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Swindon West M4, Jct 16 3*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Holiday Inn Express Swindon-West hotel and benefit from a great location within easy reach of business parks, the M4 motorway and Swindon town centre.This contemporary hotel offers great value accommodations in Swindon with free Wi-Fi, free parking and breakfast with hot and continental items included in all room rates. Spend your evening with friends over dinner and drinks in the informal lounge. Alternatively, kick back and relax in your air conditioned guestroom and watch the 32-inch flat screen TV with a cup of tea or coffee. Get extra comfortable when you decide between the choice firm or soft pillows!The Holiday Inn Express Swindon West is a popular choice for business travellers due to its proximity to the motorway network and Swindon's business hubs. Windmill Hill Business Park and RWE npower are within 1 mile while Delta Business Park and Nationwide's Head Office are both under 5 miles away. The hotel's 4 conference rooms also provide a great setting for meetings and can accommodate up to 56 delegates.Families and leisure travellers choose our Swindon hotel as a comfortable stopover en route to the West Country, the Cotswolds, Bristol and Bath or when visiting nearby McArthur Glen Outlet Village for bargain designer clothes. Holiday Inn Express Swindon West offers great value for families as under 18 year olds stay free when sharing with their parents and all guests enjoy breakfast included. Our bedrooms have recently been refurbished, come and check out our cool new look on your next stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Swindon West m4, Jct 16 Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn
Holiday Inn Express Swindon West M4, Jct 16 Wiltshire

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