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“Holiday Inn Express - Swindon”

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Holiday Inn Express Swindon West M4, Jct 16
Ranked #4 of 24 Hotels in Swindon
Certificate of Excellence
London, United Kingdom
1 review
“Holiday Inn Express - Swindon”
4 of 5 bubbles Reviewed 23 April 2013

Excellent hotel, clean rooms, comfortable and large. Easy location with plenty of parking spaces.
Only one of the two lifts working. The working one was so slow it was quicker to walk!
Downside for business travellers - No safe in room!
I ate in the restaurant, food not brillant but OK. Quite expensive and a lot of long term residents were bringing their own food in.
Good points - free WIFI and continental breakfast.
Overall at £85 for one night 4 out of 5. Would I stay there again - YES.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 24 April 2013
Dear Guest

Thank you so much for taking the time to review our hotel. We very much value your feedback and appreciate your positive comments regarding the cleanliness and comfort of the rooms, the complimentary WIFI and our breakfast service. I will be sure to pass on your kind words to the rest of the team.

With regards to the safe in the room, unfortunatel Holiday Inn Express as a brand do not supply these. However, we do have safe deposit boxes available to guests at reception should you require them in the future.

It is fantastic to hear that you would choose to stay with us again, and we look forward to welcoming you back in the near future.

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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660 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Warwick, United Kingdom
1 review
5 of 5 bubbles Reviewed 19 April 2013

I went to attend a course down the road. Staff were all friendly , polite and helpful. i went with the feeling I would not like it but everything was spot on. All staff were nice. Breakfast was ordinary but it did what it said on the tin.Had a great sleep. Room was spot on . Bathroom spotless and cleaned every day. Wifi was free, as was breakfast. The company paid for this visit but I would certainly pay my own money to come here.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimRoom204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 21 April 2013
Dear Guest

I would like to thank you for posting such a positive review!

I am so glad that we were able to exceed your expectations and make your stay a welcoming and comfortable one. I will be sure to pass on your encouraging comments to the rest of the team.

If you are ever on a course again, I do hope that it is in the same location and that we can look forward to welcoming you back to the Holiday Inn Express Swindon West again in the future.

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
Level Contributor
636 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 bubbles Reviewed 16 April 2013

I met a colleague here for dinner. It has a large car park with specific spaces for motorbikes! It is very new clean and modern. Inside it is very light and airy with ample seating areas.

They do food, which consists of a typical pub/restaurant choice all reasonably priced, served quickly and tasty.

Staff are very pleasant and seem happy to help.

Definately would stay here for the night.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Stumpy12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 18 April 2013
Dear Guest

Thank you so much for taking the time to post such a fantastic review.

It is great to hear your positive feedback on our restaurant service and food and I will be sure to pass on your kind words to the rest of the team.

I do hope we can welcome you back to the Holiday Inn Express Swindon West again, whether it be for another meeting or for an overnight stay.

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 15 April 2013

We had 2 rooms for one night as a stop over en-route to a wedding: as we arrived with 2 cars the manager kindly allowed us to leave one in the car park whilst we attended the wedding. We really appreciated this.

The rooms were spotlessly clean, had a choice of pillows (soft or firm); plenty of fluffy white towels & tea/coffee to make. I feel I should mention that the carpet in the room was rather grubby, which could be a problem if you had a crawling baby, but, for us as 4 adults who were only walking on it, it was acceptable.

The heating in the room was excellent, very easy to turn up or down as needed.

Although our rooms overlooked the busy M4; the triple glazed windows kept virtually all the traffic noise out & as a light sleeper this was essential.

The buffet breakfast was nicely laid out & there was plenty of choice although as usual the choice of cooked items was limited, would be lovely to have some bacon!

The staff were all very pleasant & helpful, we'd left a jumper in the bar area & it was kept safely for us to collect.

One slight problem we encountered (not the hotels fault) was when we walked to the nearby Beefeaters to get a meal, we were informed that as we hadn't booked there weren't any tables, the lady on the desk there was actually quite rude. So we had to drive to the Harvester a short distance away, which was rather scruffy & "loud"!

Room Tip: Some rooms face the M4, although sound proofing is good, some people may prefer one facing the other...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Culvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 18 April 2013
Dear Guest

Thank you for such a positive review! I am so glad to hear that you enjoyed your stay and that everything was to your satisfaction.

We very much appreciate your comments regarding the carpets and breakfast, both of which have been taken on board and will look to improve on.

I do hope that we can look forward to welcoming you and your family back to the Holiday Inn Express Swindon West again in the very near future

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 15 April 2013

Stayed one night for £34, very clean hotel, friendly staff on reception and room very comfortable. great price and not noisy, it is next to motorway but not effected by noise of the traffic. Great price secured by booking in advance and paying in advance. Good options for food in the evening, they do offer hot food in the hotel but a decent beefeater only a few minutes walk away ( negotiating the dual carriageway by foot needs an ability to be able to run)!.
Breakfast was a bit chaotic , due to parents letting their kids go in to get food unsupervised ( this was a wknd stay). All in all great choice of hot and continental breakfast , definitely stay agian, Oh and free wifi at this hotel shows it can be done, shame on other hotels who overcharge for this service!

Room Tip: Stayed on 2nd floor, quiet and comfortable.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 18 April 2013
Dear Guest

I would like to thank you for posting such a positive review.

I am extremely glad to hear that you enjoyed your stay with us. Your comments regarding the staff and the comfort of the hotel are grately appreciated and I will be sure to pass your kind words on to the rest of the team.

The complimentary WIFI in the hotel is a recent addidtion to our services and it is brilliant to hear that you made use of it and spoke so highly of it.

I do hope you choose to stay with us again and I look forward to welcoming you back to the Holiday Inn Express Swindon West in the near future.

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matlock, United Kingdom
Level Contributor
147 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 14 April 2013

At £30 for a room I'm not sure one can grumble that much. I'd used the 21 day in advance super-saver booking. We had 4 (2 adults , 9 + 12 yr children) in a single room (two double beds). The room was OK spaced, HDTV, shower, no bath.The breakfast was free but not a full English , just beans, sausage and scrambled egg, cereal and toast. The staff were friendly and polite and the location was fine, just off junction 16 of the M4 but you do have to drive past the hotel and round the roundabout to get there. The parking is free and there were a reasonable number of spaces.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jverdicchio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 15 April 2013
Dear Guest,

Thank you for taking to share your recent positive experience at our Hotel, it is fantastic to hear such positive feedback.

It is wonderful to hear that you and your family had a comfortable stay and you enjoyed our Express Start Breakfast, to continue our focus of improving Guest Experience we now offer free WIFI to all guests.

I hope you and your family had a great weekend and we look forward to seeing you again.

Kind Regards

Danny Crompton
General Manager
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Preston
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 14 April 2013

One night stay - really good value for money. Reception staff very helpful - clean rooms - complimentary breakfast was fine. No restaurant on site for evening meal but plenty of pubs nearby - we ate at Broookhouse Farm - basic pub food but good value for money - very busy!!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CM7Preston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 15 April 2013
Dear Guest

Thank you for taking the time to share your recent positive experience of our Hotel.

It is very pleasing to here that you felt you received value for money for your stay with us and that all of the team members were helpful and made your stay a pleasant one.

We look forward to welcoming you back to Holiday Inn Express Swindon West if you are returning to the area again.

Kind Regards

Danny Crompton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swindon West M4, Jct 16

Property: Holiday Inn Express Swindon West M4, Jct 16
Address: Frankland Road | Blagrove, Swindon SN5 8UD, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Swindon West M4, Jct 16 3*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Holiday Inn Express Swindon-West hotel and benefit from a great location within easy reach of business parks, the M4 motorway and Swindon town centre.This contemporary hotel offers great value accommodations in Swindon with free Wi-Fi, free parking and breakfast with hot and continental items included in all room rates. Spend your evening with friends over dinner and drinks in the informal lounge. Alternatively, kick back and relax in your air conditioned guestroom and watch the 32-inch flat screen TV with a cup of tea or coffee. Get extra comfortable when you decide between the choice firm or soft pillows!The Holiday Inn Express Swindon West is a popular choice for business travellers due to its proximity to the motorway network and Swindon's business hubs. Windmill Hill Business Park and RWE npower are within 1 mile while Delta Business Park and Nationwide's Head Office are both under 5 miles away. The hotel's 4 conference rooms also provide a great setting for meetings and can accommodate up to 56 delegates.Families and leisure travellers choose our Swindon hotel as a comfortable stopover en route to the West Country, the Cotswolds, Bristol and Bath or when visiting nearby McArthur Glen Outlet Village for bargain designer clothes. Holiday Inn Express Swindon West offers great value for families as under 18 year olds stay free when sharing with their parents and all guests enjoy breakfast included. Our bedrooms have recently been refurbished, come and check out our cool new look on your next stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Swindon West m4, Jct 16 Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn
Holiday Inn Express Swindon West M4, Jct 16 Wiltshire

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