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“Excellent Friendly Hotel”

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Holiday Inn Express Swindon West M4, Jct 16
Ranked #4 of 24 Hotels in Swindon
Certificate of Excellence
Soest Germany
Level Contributor
9 reviews
7 hotel reviews
“Excellent Friendly Hotel”
Reviewed 29 April 2013

A lovely friendly hotel with extremely professional, attentive and enthusiastic staff. Very clean and comfortable. Great access to M4. Breakfast was great and plenty of it. We travelled with our German friends one of whom needed a lot of help with her IPAD - nothing too much trouble for the staff regardless of the fact it was a non English speaker - fantastic. We all thoroughly enjoyed the experience and would definately stay again whilst recommending to family and friends alike - Thank you Swindon

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marilyn t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 1 May 2013
Dear Marilyn

Thank you so much for posting such a fantastic review!

I am so glad to hear that everything was to your satisfaction and that the team were more than happy to help you.

I hope you and your friends thoroughly enjoyed your trip around the country and it would be lovely to see you all again soon.

Many thanks

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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665 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
manchester
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 April 2013

Just got back from this Holiday Inn Express and can honestly say it is one of the best that we have stayed in.

We stayed here because we were visiting our Grandson who stayed at the hotel with us as well as with our Daughter and her baby also our Grandson.

The hotel is in a superb location with lots of things to do in the surrounding area. Lots of parks, pubs, shopping, garden centre and butterfly world and Royal Wootton Bassett close by.

The hotel is modern and very clean and the staff were very helpful at all times and the complimentary breakfast was delicious. The staff made up an extre bed for us when there was a mix up with the booking with no complaints and when we ate a takeaway in the restaurant area they provided plates and cutlery and even said they would tidy up after us. Brilliant service and we will most definatley be using this wonderful hotel again when visiting our Grandson.

Room Tip: We had two rooms one facing car park and one facing motorway. No traffic noise at all from either.
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kath8Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 29 April 2013
Dear Guest

Thank you so much for writing such a positve review!

I am so glad to hear that you and your family enjoyed your weekend and that we here at the Holiday Inn Express Swindon West were a contributing factor.

Your kind words regarding the team and the service you encountered are very much appreciated and I will be sure to share them with everybody here.

You and your family are very welcome here at the Holiday Inn Express Swindon West and we hope to see you all again soon!

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fareham, United Kingdom
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 April 2013

Mine was a very short stay (12 midnight - 6am) but, having considered other hotels near the M4, I was impressed by the comparative quality of this hotel at an affordable price.

Features included:-

* Fast check in
* Quiet room - including no motorway noise
* Very easy to access from the motorway coming from west
* Parking good
* Room heating effective and clearly explained
* 24 hour front desk
* Modern room and comfortable bed

Thank you. I would stay again.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hampshire27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 29 April 2013
Dear Guest

I would llike to thank you for taking the time to post such a positive review.

It is brilliant to hear that you managed to experience as much as you did in such a short space of time. Your encouraging comments are very much appreciated and I will be sure to pass them on to the rest of the team.

I do hope we can welcome you back to the Holiday Inn Express Swindon West again in the future and hopefully it will be for a longer visit.

Kind Regards

Lauren McGinn
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
3 reviews
Reviewed 25 April 2013

Stayed here for two nights while working in swindon, check in quick & efficient, hotel well maintained & plenty of parking, staff pleasent & helpfull at all times.The accomodation was good with plenty of electrical plugs & free wifi, the only downside with the room was the heating / air con unit witch is fitted directly above the bed & makes quite a lot of noise & creates drafts making the room feel cold even when the heating is on full. The food is ok but could be better & is quite expensive, the breakfast is ok although the cooked option is a bit wierd being scrambled eggs Beans & Sausages.
Nice clean hotel & would stay again

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 28 April 2013
Dear Guest

Thank you for taking the time to review our hotel. We very much apprciate all guest feedback as we feel it is key in being able to improve our product and our customer service.

I am glad to hear that the majority of your stay was to your satisfaction and I will be sure to pass your comments on to the relevant departments.

With regards to the air con unit in the room, I apologise that this was not working effectively and I do hope that it did not disturb you throughout the night. Your comments have been taken on board and will be passed to our maintenance technician.

I do hope that you will indeed choose to stay with us again and I look forward to welcoming you back to the Holiday Inn Express Swindon West in the future.

Kind Regards

Lauren McGinn
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 23 April 2013

Excellent hotel, clean rooms, comfortable and large. Easy location with plenty of parking spaces.
Only one of the two lifts working. The working one was so slow it was quicker to walk!
Downside for business travellers - No safe in room!
I ate in the restaurant, food not brillant but OK. Quite expensive and a lot of long term residents were bringing their own food in.
Good points - free WIFI and continental breakfast.
Overall at £85 for one night 4 out of 5. Would I stay there again - YES.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 24 April 2013
Dear Guest

Thank you so much for taking the time to review our hotel. We very much value your feedback and appreciate your positive comments regarding the cleanliness and comfort of the rooms, the complimentary WIFI and our breakfast service. I will be sure to pass on your kind words to the rest of the team.

With regards to the safe in the room, unfortunatel Holiday Inn Express as a brand do not supply these. However, we do have safe deposit boxes available to guests at reception should you require them in the future.

It is fantastic to hear that you would choose to stay with us again, and we look forward to welcoming you back in the near future.

Kind Regards

Lauren McGinn
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
1 review
Reviewed 19 April 2013

I went to attend a course down the road. Staff were all friendly , polite and helpful. i went with the feeling I would not like it but everything was spot on. All staff were nice. Breakfast was ordinary but it did what it said on the tin.Had a great sleep. Room was spot on . Bathroom spotless and cleaned every day. Wifi was free, as was breakfast. The company paid for this visit but I would certainly pay my own money to come here.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimRoom204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 21 April 2013
Dear Guest

I would like to thank you for posting such a positive review!

I am so glad that we were able to exceed your expectations and make your stay a welcoming and comfortable one. I will be sure to pass on your encouraging comments to the rest of the team.

If you are ever on a course again, I do hope that it is in the same location and that we can look forward to welcoming you back to the Holiday Inn Express Swindon West again in the future.

Kind Regards

Lauren McGinn
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
Level Contributor
639 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 16 April 2013

I met a colleague here for dinner. It has a large car park with specific spaces for motorbikes! It is very new clean and modern. Inside it is very light and airy with ample seating areas.

They do food, which consists of a typical pub/restaurant choice all reasonably priced, served quickly and tasty.

Staff are very pleasant and seem happy to help.

Definately would stay here for the night.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Stumpy12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 18 April 2013
Dear Guest

Thank you so much for taking the time to post such a fantastic review.

It is great to hear your positive feedback on our restaurant service and food and I will be sure to pass on your kind words to the rest of the team.

I do hope we can welcome you back to the Holiday Inn Express Swindon West again, whether it be for another meeting or for an overnight stay.

Kind Regards

Lauren McGinn
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swindon West M4, Jct 16

Property: Holiday Inn Express Swindon West M4, Jct 16
Address: Frankland Road | Blagrove, Swindon SN5 8UD, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Swindon West M4, Jct 16 3*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Holiday Inn Express Swindon-West hotel and benefit from a great location within easy reach of business parks, the M4 motorway and Swindon town centre.This contemporary hotel offers great value accommodations in Swindon with free Wi-Fi, free parking and breakfast with hot and continental items included in all room rates. Spend your evening with friends over dinner and drinks in the informal lounge. Alternatively, kick back and relax in your air conditioned guestroom and watch the 32-inch flat screen TV with a cup of tea or coffee. Get extra comfortable when you decide between the choice firm or soft pillows!The Holiday Inn Express Swindon West is a popular choice for business travellers due to its proximity to the motorway network and Swindon's business hubs. Windmill Hill Business Park and RWE npower are within 1 mile while Delta Business Park and Nationwide's Head Office are both under 5 miles away. The hotel's 4 conference rooms also provide a great setting for meetings and can accommodate up to 56 delegates.Families and leisure travellers choose our Swindon hotel as a comfortable stopover en route to the West Country, the Cotswolds, Bristol and Bath or when visiting nearby McArthur Glen Outlet Village for bargain designer clothes. Holiday Inn Express Swindon West offers great value for families as under 18 year olds stay free when sharing with their parents and all guests enjoy breakfast included. Our bedrooms have recently been refurbished, come and check out our cool new look on your next stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Swindon West m4, Jct 16 Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn
Holiday Inn Express Swindon West M4, Jct 16 Wiltshire

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