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Holiday Inn Express Swindon West M4, Jct 16
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Reviews (762)
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All reviewsbeanscomplimentary breakfastfree wifiexcellent value for moneyair conself servicerooms were very cleanbudget hotelsofa bedplenty of parkinggood sizewould stay againlarge tvswindon weststayed here for one nightgood nights sleeptea and coffee making facilities
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550 - 555 of 762 reviews
Reviewed 15 October 2013

I stayed at this hotel with family and friends, and we all agreed that we could not fault anything about it, friendly staff on arrival, immaculate rooms, comfortable, plenty of space

The breakfast was excellent, plenty of choice with staff replenishing and keeping clean all the time

Lovely bar area for a pleasent evening

  • Stayed: October 2013, travelled with family
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Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 16 October 2013

Good Evening and thank you for taking the time to contribute our 200th review.
We are really proud of the product that we offer at the Holiday Inn Express Swindon West and as you can see we have had 146 reviews rating us either Excellent or Good.
The remaining reviews have helped to shape our hotel to make it better than ever. We listened to you when you wanted free wi-fi, longer breakfast hours at the weekend and we are constantly working to improve every stay.
We are happy to hear of you having a positive experience, but we equally like to hear how we can improve our service, product and experience.
We share all reviews with the team and there is nothing nicer than being personally recognised for delivering a great service, so please remember to include names when describing how great the team are.
Thank you for this review and thank you to your fellow reviewers who have taken the time and effort to tell people of their experience in our hotel.

Andy
Andy Gelleburn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

Stayed with friends in this Holiday Inn Express after a long trip up from wet Devon.the reception staff were very welcoming and our registration was fast and effortless. The rooms were the usual layout but very clean and comfortable. Breakfast the next day,besides being free was varied and wholesome,we really could'nt fault it.hope to stay there again!

Room Tip: We where on the ground floor and did'nt hear a sound,despite being near the M4 slip road!
  • Stayed: September 2013, travelled with friends
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Thank CHYNOWETH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 10 October 2013

Good Morning and thank you for taking the time to review our hotel.
It is always rewarding for myself and the team to get positive compliments from our guests.
Thanks again and we hope to see you in the near future.

Andy
Andy Gelleburn
General Manager

PS If the team get mentioned by name for excellent service they get rewarded by us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

This hotel is handy for a stopover but like most large hotel chains lacks ambience. The reception is efficient and courteous. The rooms are on a par with Premier Inns which I assume are their main competition. They do win my vote though with free wi-fi 24/7 unlike Premier Inns where you get a limited time free. The television is larger than you normally expect in a budget hotel. Noise from the main road and motorway is not a problem unless you open a window. The rooms are air conditioned so there shouldn't be a need to open a window.
The restaurant is 'Find a seat and order at a counter' type arrangement which is cheap to run and efficient but not the thing if you are expecting to have a quiet dinner with a partner. Breakfast is self service including getting your own cutlery etc with a limited choice of cereals and very limited choice of cooked food.
However in this part of the world the hotel offers good value and a high standard of room but be prepared to consider what you want regarding food.

  • Stayed: September 2013, travelled on business
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 30 September 2013

Dear Peter L

Thank you so much for taking the time to reviw our hotel. We very much value all guest feedback as we feel this is key in being able to improve our hotel and the guest experience. I am glad to hear that tyou enjoyed your stay with us and I do hope you will choose to stay with us agaim

Kind Regards

Lauren McGinn
Deputy General Manager

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Reviewed 14 September 2013

A great three day stay at the holiday inn express. We have always stayed at crowne plaza hotels before but I certainly would stay again at holiday inn express. The rooms were clean, a good size and fitted an extra cot with ease. I was impressed with the free breakfast as there was excellent choice and plenty of food available. A microwave was availble24 hours to warm up our baby food and sterilise our bottles. Overall a fantastic stay, the staff were really helpful throughout. definaletly recommend it!

  • Stayed: July 2013, travelled with family
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Thank only1posh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 15 September 2013

Dear only1posh

I would like to thank you for posting such a fantastic review!

I am so glad to hear that you enjoyed your stay with us and that everything was to your satisfaction. I will be sure to share your kind words with the rest of the team

I do hope we can look forward to welcoming you and your family back to the Holiday Inn Express Swindon west again in the future

Kind Regards

Lauren McGinn
Deputy General Manager

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Reviewed 13 September 2013

Stayed two nights,spotless as always .Large room,thankfully away from the road so no noise .
Breakfast could not be faulted.Second day two coach loads of visitors ,staff coped so well because it would have been so easy to be overwhelmed.Can not be beaten for the price ,would go back any time .

Room Tip: Try to get a room away from the road .
  • Stayed: September 2013, travelled as a couple
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Thank thepipefishfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 15 September 2013

Dear thepipefishfans

Thank you so much for taking the time to write such a fantastic review!

It is great to hear that you enjoyed your stay with us and I do very much hope that we can welcome you back to the Holiday Inn Express Swindon West again in the near future

Kind Regards

Lauren McGinn
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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