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“Sleep here, eat elsewhere”

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Holiday Inn Express Swindon West M4, Jct 16
Ranked #4 of 25 Hotels in Swindon
Certificate of Excellence
Reviewed 1 January 2014

It's a Holiday Inn, so it's clean, the rooms are as expected, and the staff are friendly and polite.
One thing in it's favour are the showers, very powerful, in fact much better than several hotels that charge three times the rate.

After the first time staying here, I discovered that rather than having the rather lacklustre breakfast here, you can cross the road to the pub at the Premier Inn and eat there, much, much better.

  • Stayed: December 2013, travelled on business
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Thank TysonRolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 2 January 2014

Good Morning and I hope you have had a pleasant New Year.
Thank you for your comments about our hotel.
I am pleased that you found the team friendly, the rooms clean and the showers powerful.
I am sorry that you feel that the free breakfast does not meet your expectations. We offer a breakfast buffet with scrambled eggs, beans and sausages as well as a selection of cereals, juices, tea, coffee, croissants, yoghurts and fresh fruit. This is all included in your room rate.

Thanks again for your comments and we hope to see you soon.

Andy
Andy Gelleburn
General Manager

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493 - 499 of 721 reviews

Reviewed 27 December 2013

I am a regular guest at this hotel and have stayed and every other hotel in the area, but now chose to stay here.

The rooms are always very clean, great powerful showers, good TV with all freeview channels.

Breakfast is the usual Holiday Inn express self service buffet style which is great when your in a rush in the mornings as I always am.

Plenty car parking spaces although sometime you do have problems with the VW garage staff next door using the hotel car park and hogging spaces, this is a problem when the car park is busy.

The hotel is always very busy which is always a good sign, but you need to book in advance or may find no room at the in as has happened to me a couple of times.

The best part of the hotel is the staff they are all very friendly and welcoming and can never do enough for you.

Highly recommended.

Room Tip: Avoid rooms next to the lift shaft as you hear the lift and guests all night.
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  • Stayed: December 2013, travelled on business
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Thank marc291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 28 December 2013

Good Morning and thank you for taking the time to review our hotel.
It's great to have such positive feedback from a regular guest such as yourself as it shows we consistently deliver a great stay.
We have an agreement with the garage next door and this will be reviewed if it impacts on our guest's ability to find a space, but at present there are very few days where there are no spaces.
We are also changing the croissants to improve the quality of the breakfast and your feedback about this or any aspect of your stay is appreciated.
We thank you again and look forward to welcoming you back in 2014.

Andy
Andy Gelleburn
General Manager

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Reviewed 12 December 2013

Good clean hotel with very helpful staff. You pay less than the standard Holiday Inn so you have to expect some compromise, that's the average quality of the food. The proximity to the M4 is is an advantage, don't be put off by the motorway because good insulation on that side pretty much filters it out.

Room Tip: North facing rooms are quieter.
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  • Stayed: December 2013, travelled on business
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Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 18 December 2013

Thank you so much for taking the time to review our hotel. We very much appreciate all guest feedback and it is great to hear that you enjoyed your stay with us. I do hope we can welcome you back to the Holiday Inn Express Swindon West again soon

Many thanks

Lauren McGinn
Deputy General Manager

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Reviewed 9 December 2013

This will give you all you need a clean room easy parking, a great location and a descent evening meal, Breakfast is very basic but ok, So if your looking for a special night stay somewhere else,
If your passing through it will do the job, All the staff very friendly!!

  • Stayed: December 2013, travelled on business
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Thank mlsouthport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 18 December 2013

Thank you so much for such positive feedback. I am very glad to hear that you enjoyed your stay and that everything was to your satisfaction. I will ensure your kind words are passed on to the rest of the team.
I hope we can look forward to welcoming you back to the Holiday Inn Express Swindon West again in the future

Many thanks

Lauren McGinn
Deputy General Manager

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Reviewed 5 December 2013

Stayed here in November with a holiday group(2x coaches). Check in after a busy day and visits to wonderfull picturesque cotswolds towns was quick and efficient. Staff were friendly and efficient and rooms sorted in very qick fashion. The stay was as per a previous reviewer - a Newmarket Bath and Cotswolds tour-the whole weekend was fantastic though we had a hiccup on our coach as it broke down(only 45minutes delay) on the second day!! Like stated the hotel is very modern has all the facilities of a good hotel i e large screen tv nice bathroom with toiletries and plenty of towels tea and coffee making facilities . Everything was very clean and well kept .
The lifts worked fine and guests quickly found their allocated rooms.The rooms were big and airy, great for what you need. The heating was working very well and the rooms insulated enough that you could barely hear the M4 which is just next door. Its convenient enough for the motorway but a short drive to any shops/restaraunts if you don't want to eat at the hotel.

An evening meal was provided (included in the price) and I agree with other reviewers, it was very basic and could have been more choice, hotter and served more efficiently. With 2x groups in they were staggered times but still a problem getting 90 some people fed and watered. Do not expect great food- frozen, packet, instant ping and fling stuff is what you get but then it is reflected in the price and H.I. Express not renowned for their culinary delights!!
Breakfast was no better, all rather canned or defrosted, the hot options were beans, powdered scrambled egg....which was of the consistency of memory foam and sausage which has more cereal in that a bowl of weetabix! Usual H.I.Express....
Plenty of car / coach parking good priced hotel and handy for the M4 etc
The staff were wonderful, welcoming and attentive
The bar was okay but southern (city!!) prices but well managed making our group very welcome.
A good nights sleep had by all.
I only hope the passengers on our coach enjoyed the tour as much as the previous reviewer...

Room Tip: Ask for room on opposite side to motorway though noise not rteally a problem- and dont eat here.
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  • Stayed: November 2013, travelled on business
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Thank Tourman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 6 December 2013

Dear Guest

Thank you so much for taking the time to review our hotel. I am so glad to hear that you enjoyed your weekend touring the Cotswolds. Your comments regarding how frienly and efficient the staff were are very much appreciated and I will be sure to pass on your kind words to the rest of the team.

I am very sorry to hear that the evening meal and breakfast was not to your satisfaction. As we have mentioned with previous reviewers from the Newmarket tours, the evening menu is in fact pre-agreed and requested by the tour operator. We are looking to work them again next year so this may well be something that we review. With regards to breakfast we will be introducing some new items next year to enhance our offering. I do hope that you will choose to stay with us again and provide us with some feedback on the additional items.

Thank you again for your comments, they really are very much appreciated.

Lauren

Lauren McGinn
Deputy General Manager

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Reviewed 21 November 2013

Tricky review this, was there for an invited presentation dinner which I didn't pay for so don't know what it cost. But the food was incredibly ordinary, minestrone soup from a tin, an alledged roast beef dinner which was frozen in origin with the beef pre sliced with a diamond knife and boiled in chemical gravy, budget gateau ended the meal.

Now this could have been the menu choice of the splendid organisers, but that menu could have been prepared with a micron of love and care, it was the equivalent of boil in the bag.

So positive next or negative?
Lets get the bad stuff out of the way. Breakffast was no better, all rather canned or defrosted, the hot options were beans....or rather sauce with a few beans floating therein, scrambled egg....which should I have fallen from the 3rd floor I could have landed in without inhjury such was its rubberiness, and the turkey twizzler equivalent posing as sausage.

And this is all rather a shame as
The staff were wonderful, welcoming and attentive
The bar was lively and well managed making our party very welcome
The rooms were spotless, well appointed and the shower was proper powerful knock you over, the ideal hangover cure.

I had a cracking nights sleep all in.

So such a shame, really poor food letting down the side, I would absolutely stay again but would definitely be eating out for breakfast

  • Stayed: November 2013, travelled with friends
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1  Thank Tinym32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 25 November 2013

Good Afternoon,

Thank you for providing us with feedback about your recent stay.
I am sorry that the meals did not live up to your expectations. The evening menu was specifically requested by the organisers and is the same as last year. If you feel there has been a change in the quality then I will speak to both the chef and the suppliers as we do not wish any negative feedback about our food.
The breakfast should be a good start to the day and I am sorry if you felt that the quality of the offer was poor.
I have reviewed how we serve breakfast and all team members will be ensuring that the hot food is fresh and appetising as well as being regularly replenished.
Thank you for your comments and we hope to see you again.

Thank you
Andy

Andy Gelleburn
General Manager

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Reviewed 18 November 2013

I recently booked a trip for my husbands birthday to the races. he ended up staying at this hotel. the rooms were fine,but when he went for breakfast he was told there was no bacon, the scrambled eggs tasted like powdered egg, I felt let down as this was my present to him.

Stayed: November 2013, travelled with friends
Thank eddiewhite2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this reviewResponded 25 November 2013

Good Afternoon,
Thank you for taking the time to review our hotel.
I am sorry that the inclusive breakfast did not meet your expectations and have passed on your comments to the team to ensure that all items on the breakfast are well presented and tasty.
We do not offer a full breakfast and as such do not have bacon as an option, but we have sausages, beans and scrambled egg as well as a selection of cereals, yoghurt as well as toast and croissants.
Thanks again for your comments and I hope your husband had a pleasant birthday.

Andy
Andy Gelleburn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swindon West M4, Jct 16

Address: Frankland Road | Blagrove, Swindon SN5 8UD, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Swindon
#8 Romantic Hotel in Swindon
Price Range: £41 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Swindon West M4, Jct 16 3*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Holiday Inn Express Swindon-West hotel and benefit from a great location within easy reach of business parks, the M4 motorway and Swindon town centre.This contemporary hotel offers great value accommodations in Swindon with free Wi-Fi, free parking and breakfast with hot and continental items included in all room rates. Spend your evening with friends over dinner and drinks in the informal lounge. Alternatively, kick back and relax in your air conditioned guestroom and watch the 32-inch flat screen TV with a cup of tea or coffee. Get extra comfortable when you decide between the choice firm or soft pillows!The Holiday Inn Express Swindon West is a popular choice for business travellers due to its proximity to the motorway network and Swindon's business hubs. Windmill Hill Business Park and RWE npower are within 1 mile while Delta Business Park and Nationwide's Head Office are both under 5 miles away. The hotel's 4 conference rooms also provide a great setting for meetings and can accommodate up to 56 delegates.Families and leisure travellers choose our Swindon hotel as a comfortable stopover en route to the West Country, the Cotswolds, Bristol and Bath or when visiting nearby McArthur Glen Outlet Village for bargain designer clothes. Holiday Inn Express Swindon West offers great value for families as under 18 year olds stay free when sharing with their parents and all guests enjoy breakfast included. Our bedrooms have recently been refurbished, come and check out our cool new look on your next stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Swindon West m4, Jct 16 Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn
Holiday Inn Express Swindon West M4, Jct 16 Wiltshire

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