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“Friendliest hotel I have stayed at in a long time.” 5 of 5 bubbles
Review of Holiday Inn Express Swindon West M4, Jct 16

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Holiday Inn Express Swindon West M4, Jct 16
Ranked #5 of 24 Hotels in Swindon
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendliest hotel I have stayed at in a long time.”
5 of 5 bubbles Reviewed 8 April 2014 via mobile

Stayed here a lot in the last six months always a friendly hotel - but this evening was noticed by one if the staff I wasn't my normal self ( Had a bad headache ) got me a glass of water and was very caring and made sure I was ok and didn't need anything.
Great hotel and only hotel I will recommend in the area to colleagues/friends!

Well done and special thanks to Cindy for caring and making sure I was ok.

JP

Stayed April 2014, travelled on business
Helpful?
Thank Jp2299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 10 April 2014
Good morning,

Firstly thank you for your regular custom. It is great for us all to build up positive relationships with our long term guests.
It is really nice of you to highlight Cindy and as you can see from other reviews she is getting mentioned positively from quite a few guests.
I will share your kind words with the team and look forward to welcoming you back.

Andy
Andy Gelleburn
General Manager
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649 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 April 2014

we stayed here last weekend for a mothers day get away. The staff were friendly and hospitable. The room was pretty basic but the beds were comfortable and bathrooms nice and clean. The room was very cold initially on arrival and the heating took a while to get going but overall was a quiet and comfortable nights sleep. Breakfast was pretty limited, but what was on offer was nice and plentiful!
Overall a good comfortable hotel.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank samcul123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 8 April 2014
Good Morning and thank you for your review of our hotel.

It is nice to hear positive comments about our team and facilities.
The breakfast is included in the room rate and offers a well stocked buffet breakfast with sausages, beans and scrambled egg, so should hopefully accomodate the majority of our guests and set them up for the day ahead.

We look forward to seeing you again, but you don't have to wait until next Mother's Day!

Andy
Andy Gelleburn
General Manager
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Basildon, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

We stayed only a few weeks ago. I have stayed in chain hotels before and so did not expect anything above average from this hotel but i was pleasantly surprised. Staff were lovely and helpful. The rooms were comfortable, clean, modern and well decorated. The food was lovely. There was a wide range of food on offer at the buffet breakfast, Both cold and cooked. Freshly bakes croissants every morning! They were Delicious! No bacon though :( Dinner was great also although portion sizes were rather small. the whole hotel is modern, clean and comfortable. We would defiantly stay again without a doubt!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank carlie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 7 April 2014
Good Morning and thank you for your review of The Holiday Inn Express Swindon West.
We are happy that your expectations have been exceeded and we look forward to seeing you on your next trip to Swindon.

Thanks again

Andy
Andy Gelleburn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 5 April 2014 via mobile

We stopped here overnight breaking up our journey between Cornwall and East anglia . It is conveniently situated close to M4 junction 16 and adequately soundproofed so you are not conscious of the noise of traffic. Room comfortable and breakfast limited but adequate

Stayed April 2014, travelled as a couple
Helpful?
Thank Bookreader8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 7 April 2014
Good Morning,
Thank you for reviewing Holiday Inn Express Swindon West.
Your feedback is always welcome and helps us make future stays better.
The breakfast is free as part of your room rate and usually provides a wide enough selection to start your day. We offer a buffet breakfast with croissants, a selection of cereals, yoghurts, toast, fresh fruit, tea and coffee.
I hope this has not impacted on your overall experience and we look forward to welcoming you back again.

Andy
Andy Gelleburn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoddesdon, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

First impressions: easy to find due to large bright sign. As you walk in, the place is bright and modern. I was checked in by Cyndy, all we'll. room was perfect. Liked the ac to moderate the temperature. No bath, but shower was lovely. Liked the door design separating the bathroom and the toilet. Late night arrival and I was still able to get something to eat. My room number was 110 which is next to the elevator. It was so quiet! The room was spacious, 2 plug points to power my laptop and the usual stuff like tea and coffee facilities. Decor was modern throughout. Loved the coconut smelling shower gel which dispensed from the unit. Dispenser better idea than those tiny little bottles that come as hotel standard.

The second night, the ac started blasting cold air and temperature didn't seem to be controlled. The staff were so helpful and Natalie quickly brought up a portable heater. Slept 2 nights in peace.

Breakfast was great with nice selection of hot and cold buffet. All staff were pleasant and accommodated wishes.

Stayed March 2014, travelled on business
Helpful?
Thank rightgirlwrongplanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 31 March 2014
Good Morning and thank you for your positive comments about our hotel.
It takes a lot for team members to be recognised individually for their friendliness and as such I have ensured they have been rewarded.
Thanks again and we look forward to welcoming you back soon.

Andy Gelleburn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 March 2014

We stayed for one night en route from Wokingham to Gloucester and were very impressed with this hotel particularly in view of the price we paid for the room and the included breakfast
We particularly noticed how clean and fresh the room and public areas were and as for breakfast, this was described as continental so we were quite surprised to see three hot dishes as well as plenty of choice of other food and drink
We would certainly stay here again

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 900Dave900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 29 March 2014
Good Afternoon,
Thanks for the review of our hotel.
Now the sun has come out here in Swindon (unfortunately not guaranteed for future stays), we will be getting more guests like yourself who are either passing through Swindon to go on holiday or coming to the area to visit family.
We believe our hotel is ideal value for this purpose and we hope to see you again in the near future.

Andy Gelleburn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, United Kingdom
Level Contributor
113 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

Stayed here two nights and the room we were allocated was on the third floor and was very clean and large enough with LED Tv and tea and coffeee making facilities. Beds ok with heavy quilts and soft or firm pillows although I had soft but the were so large I found them uncomfortable. Room included free breakfast which although we found to be ok the hotel had coach parties in on both nights so was difficult finding a table and when we did they were not clean maybe a self clearing system would be better, this happened both morning. Also no marmite!
All in all though a good stay and maybe we will use Holiday Inn Express Swindon again.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review, 26 March 2014
Good Afternoon,

Thank you for the review of our hotel.

Although breakfast can be busy, we extend our times at the weekend until 11.30am, which can let you have a long lie and then come down to breakfast.
Although the breakfast is free, we aim to deliver a quality breakfast experience to all our guests and I am sorry that this was not the case for yourself on this occasion.
If you wish to speak to me directly over this or give any further feedback please feel free to call me at the hotel or email me on gm@expressswindon.co.uk

Many thanks and we hope to see you again soon.

Andy Gelleburn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swindon West M4, Jct 16

Property: Holiday Inn Express Swindon West M4, Jct 16
Address: Frankland Road | Blagrove, Swindon SN5 8UD, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Swindon West M4, Jct 16 3*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Holiday Inn Express Swindon-West hotel and benefit from a great location within easy reach of business parks, the M4 motorway and Swindon town centre.This contemporary hotel offers great value accommodations in Swindon with free Wi-Fi, free parking and free breakfast with hot and continental items included in all room rates. Spend your evening with friends over dinner and drinks in the informal lounge. Alternatively, kick back and relax in your air conditioned guestroom and watch the 32-inch flat screen TV with a cup of tea or coffee. Get extra comfortable when you decide between the choice firm or soft pillows!The Holiday Inn Express Swindon West is a popular choice for business travellers due to its proximity to the motorway network and Swindon's business hubs. Windmill Hill Business Park and RWE npower are within 1 mile while Delta Business Park and Nationwide's Head Office are both under 5 miles away. The hotel's 4 conference rooms also provide a great setting for meetings and can accommodate up to 56 delegates.Families and leisure travellers choose our Swindon hotel as a comfortable stopover en route to the West Country, the Cotswolds, Bristol and Bath or when visiting nearby McArthur Glen Outlet Village for bargain designer clothes. Holiday Inn Express Swindon West offers great value for families as under 18 year olds stay free when sharing with their parents and all guests enjoy breakfast included. Our bedrooms have recently been refurbished, come and check out our cool new look on your next stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Swindon West m4, Jct 16 Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn
Holiday Inn Express Swindon West M4, Jct 16 Wiltshire

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