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“Sisters on spa break”

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Village Hotel Swindon
Ranked #8 of 25 Hotels in Swindon
Southampton
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Sisters on spa break”
Reviewed 11 October 2011

Reception very helpful on checking in. Room nicely refurbished with good furniture and comfy beds. Lighting in room quite dark. Had dinner 1st night as part of deal in Italian, very nice. All staff very friendly and service great everywhere in the hotel. Spa on Saturday morning was again friendly as we sisters shared a 2 bed treatment room for our 2 treatments. Breakfast was just right and super staff, again. Will be coming back next year.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southampton1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Swindon, United Kingdom
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 October 2011

Me and my wife stopped here as a treat after our 10th wedding anniversary, we had had a blessing on our marriage and a party. we checked in at 12.30 we were welcomed by a typically sarcy member of staff but I wouldn't be too bouncy working night reception. The hotel were aware of our reason for staying but no member of staff made any comment. The bed was 2 singles pushed together not particularly comfy as you had to try not to fall down the gap. As we got in so late and had a busy day we overslept by 20 mins of the cut off time for breakfast, called reception who put us through to the dining room, told them we had overslept can they do anything, they agreed to send up some cereal, pastries tea and coffee we disappointedly said OK. 10 minutes later we get a knock at the door a unhappy bloke hands us a tray of toast and tea with 3 packs of honey (yuk) and 1 jam, and told us we werre to late for anything else. I call the manager who says he will sort something out 10 minutes later a lady brings up some pastries and coffee (still no cereal) by now it was time for us to check out. It is surprising that a hotel with a restaurant, pub with food available and starbucks cafe cant put together a bacon roll for a couple celebrating a special occasion. Swimming pool was great and the hotel looked impressive, management were nice when dealing with my complaint. Have since contacted head office and hotel contacted me minutes later to apologise and said they will take my comments to try and move forward. Nice but fell flat on the WoW factor of going the extra mile for their customers.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
Level 6 Contributor
130 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 October 2011

I have been staying here a few times now and this is a perfect location to stay overnight. The rooms are very comfortable and clean. The gym/leisure facilities have a fantastic choice. Food wise there is plenty to choose from inside the hotel and just outside too with a cinema opposite the hotel. The staff are very friendly and helpful. There is also free WiFi available. The local supermarket is just across the road to provide Sunday Papers etc. Anyone having to stay in this area I warmly recommend this hotel.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank charize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury, Wiltshire
Level 5 Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 7 October 2011

We stayed for three nights for an event. Reception and all the staff were very helpful.
Breakfast was not of a brilliant standard.
We had evening meals at three different places. Food at Bucca was OK, but nothing special. Sunday lunch at Victory was a carvery, and this was of a very good standard. We had a meal out one evening- the Asian fusion place was closed, the Indian restaurant was full, so we resorted to Pizza Hut, against our better judgement - but this was better than expected.
Hotel had recently been refurbished, and I found the rooms really quite dark. However, I must she bed was excellent, and I did sleep really well.
Going back to the same event this year, and quite happy to stay here again.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Ali_S_247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 October 2011

Booked this as a change from usual city centre hotel, but found it was a little too far out (£8 in a taxi from the station) and the leisure park it's on struck me as a soul less place, though if you're bored in the hotel, bowling, laser quest and cinema are all on the complex. Italian restaurant in hotel looked very pricey and the pub didn't appear to be very welcoming, and I found it odd that the hotel doesn't have a standard restaurant. Not everyone feels comfortable being sat in a pub atmosphere. No apparent room service either.

The actual bedroom was of good standard (watch the raised bathroom floor!) but lacks centre light. Tea making tray but no biscuits. Bathroom toiletries are in dispensers screwed to the wall, no shower cap etc.

Offer of a morning newspaper comes with a £1 delivery surcharge .... Can't see how they can remotely justify that?

Have to say based on location and food choices I wouldn't opt to stay here again, though rooms were very comfortable.

Room Tip: Ask for a room facing the inner courtyard, as outer facing rooms will be noisy from adjacent car par...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harricat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane R, Manager at Village Hotel Swindon, responded to this review, 18 October 2011
Thanks for your comments, the Italian Restaurant Menu is available for Room Service so sorry you were unaware. The prices for Buca di Beppo are set at three levels and for individual portions these are certainly competitively priced. The larger portions up to 5 guests to share work out even cheaper.
Hopefully we will see you back again and thanks for giving us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calne, United Kingdom
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 October 2011

We stay here one night for a wedding function on 1st Oct and was very impressed with the hotel indeed, rooms was very big ( even had a small sofa) It was clean and well decorated with a nice TV bed and nice bathroom, only thing missing was a fridge really.
we made use of the pool, sauna etc which was very good, they also have a pub,cafe and Italian resrestaurant on site had breakfest in the latter, which was a help yourself buffet and also top rate with lots of choices.
Really can't fault The De Vere at all, the staff were also all very friendly and in fact I would say it one of the nicest hotel we,ve stayed at in he UK and would highy reccormend.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank djdelboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 September 2011

We have stayed at this hotel previously and was pleasantly surprised by the renovations, which have really enhanced the hotel. Reception staff were very welcoming and efficient. Our room (a standard double) was nice although it was a little dirty and dusty in places. It was also quite cold. Reception control the heating, which was off, but we were offered a heater. Later, we were informed that all the heaters had been used (which would surely indicate that it was time for the main heating to be turned on ??) instead we were offered more blankets ! The location is great, situated on a leisure park with numerous entertainments/restaurants on site. However, the one area which really let our stay down was the breakfast. We arrived at the breakfast restaurant at 9 am to find it was exceptionally busy. Numerous staff were rushing around, and everything seemed very eratic. We were shown to a table in the bar area (adjoining the main restaurant) which was merely pointed out to us and we were then left. We sat for several minutes, as did two other couples, and received no attention at all. We decided to help ourselves to the buffet breakfast and joined a very long queue waiting for a cooked, help yourself, breakfast. No one had informed us that you also help yourselves to tea and coffee, which consists of two large vacuum flasks of hot water, which are located on the bar! Tea, coffee and sugar were dotted along the bar, with no cutlery, dirty cups, and no bin to deposit used tea bags etc. We ended up putting our tea bags on discarded dirty breakfast plates which had been piled up and left on the bar, next to the hot water. The tables were sticky and there was still litter on the floor from the night before (bar mats etc). We waited 10 minutes for toast to arrive, by which time we had finished our breakfast. The cold breakfast buffet (fruit, pastries etc) was very poor. The cut fruit and yoghurts were in large containers which originally contained ice to keep the items cool, but the ice had melted and the items were floating in cold water. The table on which the items were placed was covered in water and the whole area was messy and unattended. The items had not been replenished and everything looked very unappetising. It was a shame because our stay had been enjoyable up to that point. The Management urgently require to review this aspect and ensure the area is clean and tidy and that guests are informed of the procedures when entering the restaurant, to avoid people merely sitting around, at dirty tables, waiting for attention! All in all, we enjoyed the hotel, but probably one of the worst breakfast experiences we have ever had.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoboBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane R, Manager at Village Hotel Swindon, responded to this review, 18 October 2011
Thanks for your comments, we have reviewed the Breakfast service at weekends when, due to large guest numbers, we do use the Victory Pub as an additional Restaurant for Breakfast and this has certainly improved the guest experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Swindon

Property: Village Hotel Swindon
Address: Shaw Ridge Leisure Park | Whitehill Way, Swindon SN5 7DW, England (Formerly De Vere Village Swindon)
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Swindon
#3 Luxury Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Village Hotel Swindon 4*
Number of rooms: 147
Official Description (provided by the hotel):
Village Hotel Swindon is situated on Shaw Ridge Leisure Park and 3 miles from Swindon Town Centre. The Leisure Park has a bowling alley, multi screen cinema, restaurant, Pizza Hut and a public house. Within walking distance is an ice skating rink, a small shopping area with supermarket, post office, pharmacy, petrol station. Great Western Designer Outlet Village is within a 10 minute walk. Village Hotel Swindon has 147 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
De Vere Village Swindon Hotel Swindon
Swindon De Vere Shaw Ridge
Village Hotel Swindon Wiltshire

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