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Village Hotel Swindon
Ranked #6 of 25 Hotels in Swindon
Reviewed 28 January 2014 via mobile

We had heard good things about this hotel and with the prices being so high we expected good things too but started off not so well, at reception on our pre booked arrival there were two members of reception staff dealing with one customer and they both continued to do this with us stood there until the woman being dealt with suggested they see to us first! No apology for the delay and we were booked in and told where our room is, on walking into the room the sofa bed wasn't made up for our son and when I walked back to reception to tell them all I got was 'oh okay I will get housekeeping to see to that' no apology but she did turn up quickly and made the bed. Our double bed was two singles put together and as my husband is rather a lot heavier than me the edge of his bed was sticking up in the middle so I couldn't even cuddle him! The rooms are dark they need better lighting and there was no information pack in our room about the cinema/bowling etc and even nothing explaining the TV channels etc.
There were many good things about it though, our room was quiet with no noise from other rooms, the pool was lovely ( though under 16 not allowed in jacuzzi and we have never encountered that before) other than the problem at reception the staff were all really polite nice and helpful, breakfast was very nice, parking was excellent, my son loved the long corridors, as its next to bowling alley, cinema and very close to an ice rink, Asda etc its great for things to do.
I just expected more with paying what we paid.

  • Stayed: January 2014
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1  Thank Katy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,805 - 1,811 of 2,214 reviews

Reviewed 27 January 2014

This is by far the worst De Vere we have visited. Staff couldn't really care less. Food equally disappointing and drinks very overpriced. Went to visit the Spa facilities whilst there but not up to par. Clean but not inviting. Will not be going back in the near future.

  • Stayed: November 2013, travelled as a couple
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Thank Carmigcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

First time we stayed at this hotel. It is situated just on outskirts Swindon on edge of a entertainment area. 2 m ins to cinema, several restaurants, ten pin bowling and pizza hut. We upgrading to an executive room for £20-00 fee. Room was excellent with super size comfy bed, great shower and sky sports and movies. Swimming pool is small but warm and well maintained. Also a jaccussi, steam room etc. We ate out in the evening, but morning breakfast was amazing. Quality fresh English breakfast as well as continental, cereals and fruit. All the hotel is clean and staff are very welcoming. After we booked out at 11 am we were invited to stay for rest of day to use swimming etc. Typical of the welcoming attitude throughout our stay.

Room Tip: Corner suites are super large. Ist floor very quiet
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  • Stayed: January 2014, travelled as a couple
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Thank CLEV_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014

Stayed at this hotel several times and have found the experience generally to be very good. Was slightly disappointed by the attitude of the leisure staff. am still waiting for the leisure facilities manager to email me. It's been a week! The hotel seem to be confused about the ages of what they call a child. when booking in it appears to be 12, however my daughter who is 13 was asked to leave the pool as children are not allowed between 12.00 and 14.00. confused! Particularly as the notices in the pool area only syaye junior. The staff in the pool area were dissappointingly rude when the staff in the restaurant and front of house are very polite giving excellent customer service. Particularly Freya in the restaurant. First class service and a big thank you to her for making our stay so memorable.

Room Tip: Clarify ages for children if planning a family stay to avoid disappointment
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  • Stayed: January 2014, travelled with family
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1  Thank sharon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane K, Administrator at Village Hotel Swindon, responded to this reviewResponded 21 January 2014

Hi Sharon

Thank you for taking the time to write your review and thank you for your positive comments regarding our front of house and restaurant staff. I am sorry you've not received a response from the leisure club manager, could I ask you to please send me your email address or contact number and I will ask the manager to get in touch. I can be emailed on jane.knight@village-hotels.com

Best regards
Jane
Village Urban Resort Swindon

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Reviewed 7 January 2014

We have stayed at this hotel before and the refurbishments have made a great improvement
we stayed in room 120 very nice but the bathroom door needs an oil. We were booked in the italian restaurant for our new years eve meal we received a phone call to say the meal had changed to a carvery we accepted and received a £10 each refund, we would have prefered to eaten from the menu as others did but we did not get the choice. The whole meal was very poor and very disappointing. on the up side all the staff were great the leisure facilities are very good.The breakfast was also very good.

  • Stayed: December 2013, travelled as a couple
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1  Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014 via mobile

Really loved it here, the hotel was brilliant. The rooms are really nice, just a bit dark. Our room had been decorated with black striped wallpaper, the bedside lamps were ok, an a corner light but not really bright enough. The room was dusty an the bathroom door was mucky but everything else was great. Just don't think of taking the Starbucks cup....... £10!!!
breakfast was excellent, everything you could ask for, self service an lots of choices.
used the pool, jacuzzi, and steam room, really nice an clean.
Ate at the Miah indian restaurant and the italian Buca which are all on the complex. The indian was beautiful, the italian was good, only order one side portion between two we got tons of garlic an rosemary potatoes, very nice.
We loved our stay here an will definitely go back.

  • Stayed: January 2014
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014 via mobile

Haven't stayed in a De Vere for some years as found the prices have risen far more than Hilton and Holiday Inns for much the same. However were delighted the newly refurbished " poshness" Room was beautiful , overlooking the courtyard. The fee of £ 104 for two night's with breakfast was fabulous. The staff were all ( wait for it) were an absolute pleasure . Waiters , reception staff and room maids were divine. Our waitress ,Freya was delightful and most accomodating when I asked for cold ham and cheese instead of cooked breakfast. When I came down the next morning she had a platter prepared! Thanks to her and the lovely smiley chef- they could not have been kinder! The swimming was wonderful and Hannah was so sweet making sure we had enough dry towels and waited for us after her time. After such lovliness throughout the hotel we were actually very taken aback by the rudeness and lacsadasical attitude of the barman ( Jimmy we think) He was watching cricket on the Tv as we approached the bar We stood and stood for quite sometime being ignored. I actually took a picture of him sitting there but he still didn't look up. Eventually my husband coughed loudly which seemed to do the trick. He looked up and grunted " Yep"? Most of the contents of our drinks were strewn across the beer mats!!!.....( and back to cricket he went) SUCH A SHAME ( she shouts loudly) One bad egg can ruin my otherwise 1000% score for this hotel . Yes I will go back to the De Vere again but not to the bar!

  • Stayed: January 2014
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2  Thank rubyred456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane K, Administrator at Village Hotel Swindon, responded to this reviewResponded 8 January 2014

Dear Arm1964

Thank you for taking the time to write a review of your stay with us and I am very pleased to read that the majority of your stay was enjoyable and met expectations. We can only apologise for the poor service you received in the pub and your comments will be passed on to the pub manager to review with his team. I do hope that you will make a return visit to the Village Swindon so that we can show you usual high standards of customer service. Best regards, Jane.

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Additional Information about Village Hotel Swindon

Address: Shaw Ridge Leisure Park | Whitehill Way, Swindon SN5 7DW, England (Formerly De Vere Village Swindon)
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Swindon
#1 Spa Hotel in Swindon
Price Range: £34 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Swindon 4*
Number of rooms: 147
Official Description (provided by the hotel):
Village Hotel Swindon is situated on Shaw Ridge Leisure Park and 3 miles from Swindon Town Centre. The Leisure Park has a bowling alley, multi screen cinema, restaurant, Pizza Hut and a public house. Within walking distance is an ice skating rink, a small shopping area with supermarket, post office, pharmacy, petrol station. Great Western Designer Outlet Village is within a 10 minute walk. Village Hotel Swindon has 147 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
De Vere Village Swindon Hotel Swindon
Swindon De Vere Shaw Ridge
Village Hotel Swindon Wiltshire

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